スマートプレイスイン京都四条大宮イースト

部屋が下水の匂いがしました。

2025年07月22日

値段が妥当
スタッフがさっぱりしている
ゴタゴタしていない周辺環境
などの点が良い

2025年06月29日

とてもキレイで気持ちよかったです。

1人旅 2020年02月16日

清潔感があって、駅からも近く、便利なところで満足です！玄関入口にある暗証番号入力のタッチパネルが見ずらかったです。

1人旅 2019年12月08日

わかり辛い場所だったが、静かで快適だった。

わかり辛い場所だったが、静かで快適だった。
清掃も行き届いている。
欠点は部屋が若干黴臭い。
換気の問題か?密閉性の問題かは不明。

2019年11月07日

good

素泊まりであれば、非常に良いです。お部屋は清潔でした。四条大宮駅にほど近く交通の便も良い。また、利用したいです。

2019年07月15日

チェックイン情報が来なかった。

時間になってもチェックイン情報がメイルで届かず少し不安になった。ホテルに到着したらスタッフが居て問題無く部屋に入れた。この件だけがマイナス、その他はGood!!.

2019年05月22日

スタッフが常駐していないのでちょっと不安。

家族旅行 2019年04月12日

スタッフがおらず、対応してもらえないことが多かった。

カップルで旅行 2019年03月27日

チェックイン方法がわかりにくい。マイページから確認するという風にメールできたが、そもそもマイページがなになのかわからなかった。

カップルで旅行 2019年03月22日

駅近で綺麗なホテルでした。ちょっと狭かったですが値段のことを考えるとそれなりだと思ってます。また利用したいです。

1人旅 2019年02月28日

清潔感があり、コンセントも充実

部屋に入った瞬間に清潔感を感じ気分良く過ごせます。コンセントも充実していて便利でした。
ホテルまでの送迎バスに利用できたのも有難いです。

2018年08月20日

広く、ベッドも寝やすく快適でした

2018年08月09日

観光地へのアクセスも至便

対面手続きがありません
ベッドも新しく、部屋も清潔です
また、部屋にはアンドロイド携帯電話が置いてあって、自由に使う事が出来ます。

2018年06月18日

プライバシー重視

対面手続きは、ありません！
決済とメール連絡とが確実であれば
スタッフの方などとの対面手続きは省略されます。

2018年04月21日

綺麗なお部屋

清潔で綺麗なお部屋でした。

2018年03月30日

繁華街から少し離れた、絶好な立地です。

滞在中、スタッフさんとは一度も会えませんでした。チェックインからアウトまで、また
セキュリティーを含んで自動化されています。
部屋には通話無料のスマートフォンがあり
ホテルからの外出先でも使用可能でした。
バスルーム関連の設備が少し狭い感じです。
ベッドは新しくて、寝心地満点！

2018年03月26日

寛げるお部屋

十分の広さがあり、ゆったりと寛げました。
他の部屋のドアの開閉の音は聞こえましたが、生活音はきになりませんでした。
新しいのかとてもキレイで、気持ちよく滞在できました！

2018年03月05日

職員親切有禮

職員非常有禮貌，而且鄰近車站，亦近二條城。
不過，酒店的地點需要走入小巷，晚上有一點靜。

2025年10月10日

Hotel novinho e impecavel

O hotel esta novinho e tudo funcionou muito bem. Eles oferecem diariamente pijamas e toalhas limpas e tem amendities liberado. A localizacao fica distancia a pe do Castelo e facil acesso as estacoes

2025年04月28日

Great hotel, really clean.

Kyoto is a lovely city and the hotel is just as good, even though is a little far from the station, is close from Subway station and a bunch of bus line, which is the main way to get around the city. The staff is great and really helpful, the room is not small and fits great. Would definitely stay there again.

2020年02月19日

Non è compresa la pulizia giornaliera che secondo me in un hotel è d’obbligo! Sennò sarebbe un appartamento.. inoltre non è ben specificata questa clausola! Nella struttura c’eravamo solo noi finchè l’ultimo giorno sono arrivati altri ospiti di cui hanno dato priorità sulla lavanderia anche se anche noi come ospiti avevamo il diritto di usarlo quanto loro, ancor più visto che l’avevamo occupata prima noi, siamo stati intimati di liberarla.

カップルで旅行 2020年01月02日

Pleasant Stay in Kyoto

It's a pleasant stay in this hotel. The quality of toiletries was good. Staff are friendly but don't speak very well English. Free laundry, local and international calls are very useful. No keys to room as it's quite high tech to use codes to get in and out of the hotel and your room. The M's Information Centre is great. Free pick up and excursions available. Do need to book them in advance. Staff at the Information Centre are brilliant, very helpful. I shall use this chain hotel again. The Chinese domestic lady was extremely helpful. Location of the hotel is good but you need to research how to find it as it is at the back street but you can see it on the main road. You do need to have your mobile phone available to pick up the access code on the day of your check in. The Information Centre has a demo of check in and check out - it is quite easy. I have experienced staff manning the reception at different hours, which was useful.

2019年10月13日

Best bang for your Yen

Amazing! Very friendly and polite staff there. Our stay was so good we booked a couple extra days there. Everything inside was newly updated so it is a very clean place. Best bang for your Yen in Kyoto!

2019年09月20日

Modern

Clean, good service. Very well equipped and modern.

2019年08月27日

Helped us with copies of our passport photos due to damage. Room was very comfortable and had a good shower. Would have been nice if they provided a safety deposit box

カップルで旅行 2019年08月11日

The worst hotel and customer service ever!!!

This place is hard to find because it doesn't have the sign upper the building; it is hardly to find the logo in front the front door either. The staffs don't know English and being mean to the customers. My friend went to borrow the blanket from the staff room, they just didn't know and give my friend blanket with the women's "red" blanket! However, the door lock is unbelievable annoying.Every time, the numbers place in random places, and make it harder to put in the password. When I check in, I spent 2 hours and waited for the staff to come help. When I call the customer service, the girl just didn't know English and asked my name multiple times! That's okay, but her attitude is unbearable rude! Whatever, I am not going back again anymore.
Anastasia

2019年07月27日

Hotel close to the Hankyu line (Omiya Station). No daily housekeeping, only every 3 days. WiFi didn't work, even after mentioning it at the staff at the 'reception'.
Overall, you get what you pay for. In this case, not too much.

カップルで旅行 2019年07月24日

Struttura nuova e molto confortevole.
Ottima posizione.
Check in e check out rapidi.

カップルで旅行 2019年06月14日

There’s only room service every three days. Hotel is adopting smart technology so expect less staff & more interfaces to interact with. Might not be suitable for people who are not tech savvy. The room feels weird as we kept waking up in the middle of the night

2019年05月31日

No complaints

家族旅行 2019年05月25日

Property was clean and well presented and close enough to required amenities and transport

カップルで旅行 2019年04月30日

Très bon hôtel et bien situé pour visiter Kyoto. Navette gratuite pour y aller et bonne communication par mail.
Par contre nous n’avons jamais reçu le mail de Check in. Arrivant en journée nous avons eu des personnes pour nous accueillir. Mais nous avons rencontré 2 jeunes à 22h qui n’avaient pas reçu de mail de Check in non plus. Vrai point noir pour un hôtel sans personnel.

カップルで旅行 2019年04月02日

위치나 방크기에 비해 비싼 느낌

체크인시간이 5:30분 이라는 사실에 정말... 택시까지 타고 달려감 ㅠㅠ 욕실에 머리카락이 떨어져 있어서 조슴 불쾌했습니다.

2019年04月01日

The hotel is very nice place, quite and convenience. From hotel i can go various place around Kyoto. However, i hope hotel can provide breakfast too.

グループ旅行 2019年03月25日

Didnt like the format of the hotel ie no staff around,no receptionist, room not done the following day, the codes to get in the hotel, the pin to get in the room, the late check in

Communication was difficult to say the least

First time i make a poor comment about my booking. The above shoukd have been highlighted by expedia on their website .

Disappointed !!

2019年03月23日

Very comfortable room. Spacious and quiet. The pin-code check in was easy. Location is good, and we cycled to all the main Kyoto sights, and it was about 10-15min walk to great restaurants/bars.

グループ旅行 2019年03月18日

很有趣的一次體驗

這間旅館的優點或缺點，就是沒有櫃台人員
但如果你是一個從未搞清楚櫃台人員到底要幫你幹嘛之前，你就checkout的人，這間真的是完美的住宿
大家可能會很怕說沒有人在前台，會不會checkin/out很難懂，然後被罰錢等等
完全不會！
在訂完飯店後每隔一段時間飯店就會發email到您信箱提醒您住宿時要怎麼做。只要你不是一個畏懼現代科技的人，相信這些都是很簡單的
房間的部分，很幸運的分到了邊間，整個房間又大又舒適，我真的一夜好眠到天亮

2019年02月18日

Avoid!

All good reviews are from people who paid very small introductory priced when they just opened.

They misrepresented a whole list of things.

* We personally witnessed how a mother and daughter could not enter the room late at night as they never received a code through email as was promised.

* There was no shuttle as was promised.

* The room was not ready by 4PM.

* TV did not work at all in our room for all 10 nights.

* We could not cancel one night 2 weeks in advance without losing money as their rates went up.

*They never cleaned our room in all 10 days. Just changed towels once.

* They took a bag of our dirty clothes prepared for laundry from the floor and threw out one of two bags. How stupid! Another was put at so called front desk. In 10 days we never saw anybody there.

* Their bathroom is extremely tiny with no shelves at all, so things fall, sometimes into the toilet. Maybe one person can manage using it, not two.

We had to spend time and money to replace them to continue our trip.

Instead of enjoying dinner we had to correspond back and forth with a person assigned to fix multiple problems. They were polite but never fixed a single problem.

They ignored our request to partially reimburse money.

Stay there only if they give you a super-special price of $30-40 a night. Paying $1.400 was absolutely not worth it. You can try if we want a non-stop "adventures".

2018年12月01日

Not Satisfactory Stay

Stayed for 4 nights in Grand Japaning Hotel Omiya.
Pros: 1) About 5-7 mins walk from Omiya and Shijo Station; 2) Quiet neighbourhood; 3) Nearby eateries and convenient stores; 4) Keyless entry/ exit for hotel and room; 5) Smart phone & 6) Washing machine & dryer on level 5 and 6 but without instructions.
Cons:1) Key pad for hotel lobby entry place too low ie got to stoop or squat; 2) Display hard to read; 3) No phone at lobby desk if you need assistance to check-in; 4) Smart phone unable to reach local (Japan) numbers; 5) Housekeeping did not top up hand cleanser and face tissue paper – got to send email to request; 6) Housekeeper left room ajar after accessing room; 7) No room cleaning on 3rd day even though email correspondence from hotel stated that and no response when I wrote to enquire on third night till check out.

2018年11月30日

無人飯店談不上有什麼服務，備品應該要照入住的天數準備，住了四晚，只給一天份的牙膏、毛巾、衛生紙根本不夠用。沒看上去的乾淨，過敏了四天第一次在日本這樣，換別間住的時候就完全沒事了。

カップルで旅行 2018年11月30日

交通方便，沒存放行李較不好，房間空間大和舒適，不錯的選擇

2018年11月28日

The 4 of us booked 2 rooms in this place for 5 nights. Unfortunately, I trusted Expedia when searching for a place in Kyoto. The good thing is its location. Isolated in a residential area with min walk to everything we needed, it was quite easy to tour Kyoto from it. Other then location, it is all going south... The rooms are tiny and 2 adults can hardly stand in it at the same time. The bathroom is so small you can barely dry yourself while inside. But the worst thing is there is no one to talk with and they are not honouring what they promise. We asked to replace our towels (should be Ok to do it on a daily basis) and clean the room (should be Ok after 3 nights stay) and nothing... they simply ignored my emails and with no other way to contact them, we had to suck it up. And in case you wonder, the value for money is not there. Now that I know this place, I would not pay more than $50/night for it (and we paid more than x4 times more)

グループ旅行 2018年11月19日

It's overall clean and tidy, managed lean and thin. If you like it and are technology savvy, you will find the right fit. Otherwise you will feel like you are going through a CIA job interview, with every door entrance with secret code and wait for email to send you another code for the room and room number before you enter the elevator, but if you don't receive email you will just have to wait in the lobby for their remote staff to get back with you, hopefully soon!

Very disappointed the first night after being told to run to different rooms to get handy phone when it was supposed to be in my room in the first place. Even so I had never got one! After I emailed them about the situation they just replied "Very, very sorry, handy phone is no longer available at this moment."

They need to fix the issue or remove the offering from their amenities list.

カップルで旅行 2018年11月11日

Problem not resolved, bathroom leaking

The check in was smooth, however guests need to have WiFi or check in early in order to get access to the property as it is a self check in hotel.
The room is spacious, comfortable however I found out the the bathroom was leaking after I take a shower, the floor was flooded up to the carpet floor. I call the emergency phone and they pass me another phone contact as there are a few Grand Japaning location. I managed to speak to a person however because it was late at night, she could not resolve it. I could not change room as it was fully booked according to the person in charge. She says she will speak to her boss however when we get back after our day out on the next day, no one attended to the problem. I had to call again.however phone was engaged many times. I send email to complain again. The next day, I still didn't get a reply from the hotel.
On the third and last day, I checked out and send a second email, they reply that it is regret however it is too late. I should be compensated for the inconvenience caused as I could not use the bathroom.
Hope the management do better in problem resolution.

2018年11月01日

Der er ingen reception på hotellet, og ingen mulighed for at sætte kufferter af inden check-inn. Vi skulle et andet sted hen i byen og parkere vores baggage da vi kom tidligt til byen.
Man får en mail når værelset er klar til brug, men vi havde ikke data i Japan, så det var lidt besværligt.
Der blev ikke gjort rent og skiftet håndklæder, og vi boede på hotellet i 6 nætter.
Hvis man ville ha tømt affald skulle det sættes uden for døren, hvilket vi gjorde. Affaldet stod i to dage.
Hotellet er ellers pænt med små værelser.
Det ligger lige i smørhullet, og kunne med en smule opstramning blive rigtig godt.

2018年10月16日

L’hôtel est tres beau , propre et bien situé, la chambre est de taille pile poil ce qu’il faut pour être totalement fonctionnelle, et en plus l’hôtel est très écologique, ce qui est assez sympa.

Alors par contre cela peut rebuter mais il n’y a pas de réception (c’est précisé hein) et il faut s’enregistrer à l’entrée tout seul. Noubliez pas de regardez vos mails le jour J parce qu’ils vous envoient le code pour rentrer dans lhotel par mail (l’hôtel a internet et vous pouvez y accéder de l’extérieur en cas de souci).

seul hic la connexion internet est un peu faible.

2018年10月06日

Excellent customer service

They reply really fast and were so extremely helpful and friendly. They have luggage storage service on your check in and also check out day. Since the luggage storage office isn't exactly the hotel, they arrange shuttle bus as well. Check in and check out was so easy. Everything done on a tablet. Room was spacious. Phone provided. Washing machine and dryer can be found on two floors and they're both free. Not coin operated unlike other hotels. Location wise is really good. Close to a subway station as well as plenty of bus stops. There were many eateries around as well.

2018年09月19日

Good location, reasonable price, clean. Have everything you need. I only would add the body washing towel.

2018年08月23日

위치를 빼면 좋은 선택

유명 관광지나 중심지로부터 약간 떨어져 있지만 무료 셔틀 버스 이용할 수 있어서 별 문제 없었음. 위치나 주변 지역 편의 시설이 좀 부족한 것 빼고는 만족스러움. 직원들도 친절함. 셀프 체크인이 약간 불편할 수도 있지만 역 근처의 호텔 사무실에서 체크인 하면 편함. 그곳에 짐을 맡길 수도 있음.

2018年08月06日