ホテルバリアンリゾート新宿本店

• L

  Leissa

  2026年07月27日

  
  4良い

  The staff was friendly and helpful, the toiletries were great and the buffet breakfast. The ceiling in the room did have hanging wallpaper that should’ve been repaired and the room was dusty, but it was okay other than that. It suited its purpose.

  ホテルバリアンリゾート新宿本店からの返信（2026-07-31T06:31:48Z）

  Thank you very much for staying at Hotel Balian Resort Shinjuku Main Branch.We are very pleased to receive your kind words regarding our staff’s service, amenities, and breakfast buffet.However, we sincerely apologize for the inconvenience caused by the peeling wallpaper on the ceiling in your guest room and the issues with housekeeping. We deeply regret that we were unable to provide the hospitality you expected, as we should have welcomed you in a comfortable environment.We take your feedback very seriously and will promptly repair the affected areas and conduct a thorough cleaning. Moving forward, we will review our guest room inspection and cleaning procedures to ensure we provide a clean and comfortable environment every time you visit, and we will take every possible measure to prevent such issues from recurring.Thank you very much for your valuable feedback. We sincerely look forward to welcoming you back.

• F

  Frank

  子供連れの家族旅行 · 2026年07月21日

  
  5非常に良い

  The foot bath was amazing and we loved the homie feel! The Minestrone and hot soup was always nice on the 24 hour snack bar!!

  ホテルバリアンリゾート新宿本店からの返信（2026-07-23T20:58:22Z）

  Thank you very much for staying at Hotel Balian Resort Shinjuku Main Store.We were delighted to read that you enjoyed our foot bath and the warm, homely atmosphere of our hotel. We are also very pleased that you were able to enjoy our 24-hour snack bar and soup service.We sincerely hope that your stay provided you with a relaxing moment to ease the fatigue of your journey.All of our staff look forward to welcoming you again in the future.

• J

  Joyce

  子供連れの家族旅行 · 2026年07月10日

  
  4良い

  Great central location. LOVED all the free spa swag! Game room fun for the kids on down time from sight seeing. Game room open 24/7 which was also helpful when transitioning into different time zones.

  ホテルバリアンリゾート新宿本店からの返信（2026-07-10T21:24:33Z）

  Thank you very much for staying at Hotel Balian Resort Shinjuku Main Building.We are delighted to hear that you enjoyed our convenient location and our complimentary spa amenities. We are also very pleased that your children had fun in our 24-hour game room and that it was helpful during your trip, especially while adjusting to the time difference.We will continue striving to provide a comfortable and memorable stay for you and your family, and to further enhance the quality of our services.All of us sincerely look forward to welcoming you and your family again in the future.

• d

  david

  1人旅 · 2026年07月09日

  
  4良い

  Hotel location was the absolute best. But the rooms were slightly outdated

  ホテルバリアンリゾート新宿本店からの返信（2026-07-13T16:23:03Z）

  Thank you very much for staying at Hotel Balian Resort Shinjuku Main Store.We are delighted to hear that you appreciated our convenient location. Your kind words mean a great deal to us.We sincerely apologize that your room did not meet your expectations. We take your feedback seriously, and we are currently renovating and refurbishing our guest rooms step by step to provide a more comfortable and enjoyable stay for our guests. We will also continue to maintain our facilities carefully and strive to offer an even better experience.Thank you once again for taking the time to share your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future.

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