星のや東京

至れり尽くせり

細部にまできめ細やかな心配りがされた素晴らしいホテルでした。

家族旅行 2020年02月29日

次回もぜひお世話になりたいホテルです

日本への一時帰国と結婚20周年、親戚の傘寿の祝いを兼ねての滞在でした。
生憎大型台風と被ってしまいましたが、外の喧騒を全く感じさせぬ穏やかな環境で屋上階の露天風呂も通常通りにオープンしていて館内では何一つ不自由がありませんでした。
コーヒーの好みなども一度伝えたら次回から同じものが出てきてスタッフ間での引き継ぎもパーフェクト。全て一歩先を読んだ提案と押しつけがましさを感じぬ柔らかなおもてなしにお値段なりの価値を感じました。

カップルで旅行 2019年10月19日

東京都心で温泉です！

温泉が最高です。湯上がりに 昔ながらの コーヒー牛乳が飲めて とても嬉しかったです。

家族旅行 2018年09月22日

常に スタッフが 清潔な状態を保とうと 努力してると思います。ただ一つ 最上階の お風呂場に落ちている 髪の毛も こまめに 掃除したら 良いと思います。

2017年12月03日

最高でした！

家族旅行 2016年11月29日

Staff is very kind.

家族旅行 2026年03月07日

Our stay at Hoshinoya Tokyo was absolutely stellar. The staff was warm, welcoming and extremely accommodating. The space is beautifully and thoughtfully designed- a blend of transitional ryokan with modern comforts. The Onsen experience was wonderful and restorative, and we had a really restful sleep in the comfortable bed. Strong recommend, and hope to return again.

グループ旅行 2026年03月07日

Excelente ubicacion.

カップルで旅行 2026年03月06日

Love the place. Feels very exclusive. Service staff was polite and hotel is right at the train station. Gorgeous setup. The onsen was perfect

カップルで旅行 2026年03月05日

So calm and quiet - but very central. Staff are all outstanding. We had our arrival delayed by a day and they dealt with it with no problem. This was our second time staying here and would do so again.

カップルで旅行 2026年03月03日

房內裝潢老舊，minibar的門、鉸鏈鬆動，
房內木拉門的shoji paper,有破洞，
我們原本是不在意，想說小細節，沒去和服務員反應，
反倒是第五天，房務人員向上反應，反而晚上上門來了解狀況，這整個讓我沒辦法接受。
這告訴我、下次要先檢查房間，不然一不小心會變成自己的問題！
也請其他消費者要特別注意了！

家族旅行 2026年02月28日

시간이 지나 변화가 조금 있지만 그래도 괜찮은 편입니다. 오모테나시 라던가 서비스의 변화가 감지 됩니다. 예전만큼 일식형태가 아닌 매우 신세대적으로 변형 됐지만 이해가 됩니다.

2026年02月27日

Vey good

2026年02月27日

조용한 숙소, 넓은 욕실과 객실, 친절한 직원

カップルで旅行 2026年02月19日

Fantastisk sted. Veldig vennlige og hjelpsomme ansatte og flotte rom.
Atmosfæren er stille og rolig som var godt etter lange dager i byen.

家族旅行 2026年02月13日

This is a stunning hotel in a great location. The staff are incredibly helpful.

カップルで旅行 2026年02月09日

친절하고 좋은 시설이지만 주변에 뭐가 많이 없음

2026年02月07日

Amazing beautiful place will be coming back

家族旅行 2026年02月06日

Highly recommend. The staff is superb, the room was well taken care of and very comfortable. The onsen is incredible. My wife and i stayed two nights and enjoyed every minute of our stay. We did in-room breakfast which was delicious, we also enjoyed one night of their dinning experience in the basment. The proximity to the train station is very convenient as well! I felt well taken care of and that the stay was worth the money. Thank you, Hoshinoya!

カップルで旅行 2026年02月06日

Room was very spacious and comfortable. Staff were all very helpful and attentive. Hotel is nicely located to be able to access every major Tokyo train line.

1人旅 2026年02月02日

Incredible staff and incredible experience.

カップルで旅行 2026年01月29日

Japanise traditional elegant hotel. Fantastic , understated tradition in Tokyo. Highly recommended.

2026年01月24日

Nice but was expecting more.
Also, was there for business and this hotel is not suitable for that purpose.
Otherwise area is nice and quiet

家族旅行 2026年01月11日

warm staff and activities

カップルで旅行 2026年01月05日

This was a remarkable experience! From the moment you are greeted at the door of the hotel, you leave the hustle and bustle of Tokyo behind and you are immersed in an authentic ryokan experience. The private onsen on the top floor of the building really sets this hotel apart from other luxury hotels in Tokyo. The quality of the staff was excellent throughout, and although this hotel is in the main business district it is right next to the Otemachi metro station and about 15 min walk to the main Tokyo station so the transport links are excellent.

家族旅行 2026年01月04日

The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable.

The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience.

If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.

カップルで旅行 2026年01月02日

Breakfast is too bad for that price. Not good at all.

家族旅行 2025年12月21日

Hôtel incroyable !!

カップルで旅行 2025年12月16日

客房很乾凈，員工服務態度親切。溫泉挺特別的

家族旅行 2025年12月10日

Fabulous

2025年12月01日

The property onsen was very unique. Everything was very high end matching the price paid.

カップルで旅行 2025年12月01日

Nice design, very good breakfast, stunning onsen. A real great experience.

カップルで旅行 2025年11月27日

It is protection through and theough

カップルで旅行 2025年11月25日

Staff are all great, sweet and very helpful. Hotel is very elegant. The best is hot spring.

家族旅行 2025年11月24日

Staff was incredible and very kind. The hotel itself and the room was very clean and very minimalist. The rooftop onset is to die for! Gender separated. Fully nude. And the coolest sky light that opens to outside while you’re in the water. Only negative was the lighting in the room. It was pretty and all but Not great for makeup application and doing hair.

グループ旅行 2025年11月24日

Clean room is good

2025年11月23日

Excellent experience, each time.

2025年11月20日

Staff and amenities

カップルで旅行 2025年11月15日

After seven nights at this hotel, I nearly didn't want to leave. The atmosphere was very tranquil and calm and everything was always taken care of, even sometimes before you ask for it. I would highly recommend this hotel for people who want more space in their hotel rooms, higher quality of products and service, and who want access to a natural onsen in the city. I had two young kids with us and they loved it too. The hotel is in the business district of Tokyo, but it is so close to Tokyo Station and the metro is linked underground to the hotel (with 4 or 5 different lines), so it was very easy to get to anywhere. We will definitely come back again.

子供連れの家族旅行 2025年11月11日

전혀 새로운 호텔의 경험이었습니다 도쿄 한복판에서의 료칸도 새로웠지만 집처럼 느껴지는 편안함이 놀라웠습니다 공간과 조명이 주는 고요함과 안릭함이 최고였으며 프라이빗한 서비스도 좋았습니다^^

2025年11月11日

All staff were extremely respectful and courteous. The hot spring was amazing and all the amenities were delicious.

カップルで旅行 2025年11月08日

Hotel maravilhoso em todos os detalhes, desde o atendimento de toda a equipe, quarto e banheiro amplos e limpos, belo design, com direito a mimos com bebidas, salgados e doces a vontade em todos os andares.
Otimo para quem procura privacidade e descanso nas viagens.

カップルで旅行 2025年11月06日

Super nice hotel. Missing a more western breakfast. Excellent service. Missed information about what was available in the lounge as well as the TV only had japanese letters - we never figured out how to use it. All in all a super recommendable hotel.

カップルで旅行 2025年11月04日

just a perfect journay ….

2025年11月01日

Good

カップルで旅行 2025年11月01日

Great authentic hotel in the center of Tokyo

カップルで旅行 2025年10月28日

AMAZING experience!!!

カップルで旅行 2025年10月26日

Staff was very helpful. Accommodating. Had a lovely stay. Architecturally the hotel was sound. Very Zen. Such a relaxing place. Exactly what I needed. Thank you for such a wonderful time.

グループ旅行 2025年10月26日

Very relaxing, clean, spa
We would appreciate knowing all the activities ahead of time
Otherwise everything was amazing
Thank you

2025年10月21日

Great

2025年10月20日

Breakfast should not be by reservation. We had to go to other hotels in the area for breakfast.

家族旅行 2025年10月17日

Had a lovely stay at Hoshinoya Tokyo - everything exceeded our expectations (attention to detail, gracious staff/hosts, beautiful interiors and exteriors), we hope to be back again!

家族旅行 2025年10月14日

房間很多個燈泡壞掉也沒有更換，清潔房間也不太理搞掂

家族旅行 2025年10月12日

All were excellent

家族旅行 2025年10月10日

The service is way over the top and the traditional atmosphere is very inviting and serene. Rooms are spacious by all standards and the Onsen (being in the middle of Tokyo) is just amazing, elegant and yet traditional.

家族旅行 2025年10月09日

치솔 소모품.. 리필 한 날도 있고... 안한 날도 있고... 치밀한 객실관리 필요해요..

家族旅行 2025年10月04日

HOSHINOYA Tokyo is an outstanding hotel! The service was impeccable, the hotel design is elegant and understated giving a sense of peace. And the rooftop onsen is incredible with an open ceiling wjeee you can see the clouds and stars at night. Highly recommend.

1人旅 2025年09月30日

所有員工服務態度很好

家族旅行 2025年09月26日

Everything is perfect.
The service is not at par..

家族旅行 2025年09月25日

Truly one of the best hotel experiences I’ve ever had. Hoshinoya Tokyo is an excellent accommodation and their staff is equally amazing. Their attention to detail and care towards their guests is outstanding and unmatched. I will definitely be returning every opportunity I get. Thank you, Hoshinoya staff, for an unforgettable experience.

カップルで旅行 2025年09月25日

재방문 의사 가득!

2016년에 오픈 했다는 것이 믿기지 않을 정도로 전반적인 관리 상태가 양호합니다.
층별 투숙객이 독립적으로 사용할 수 있는 라운지는 매우 아늑하고, 편안했습니다.
온천을 즐길 수 있어 좋았고, 직원들의 친절함과 주인의식이 매우 놀라웠습니다.
투숙객들과 조금 더 가까워지려는 모습이 감동적이었고, 기회가 된다면 또 방문하고 싶습니다.

家族旅行 2025年09月24日

A w

2025年09月23日

Toller Service, sehr schöne Zimmer, sehr verkehrsgünstig gelegen

カップルで旅行 2025年09月23日

Ambiance sereine dans ce lieu magique.
Serenity, beauté des lieux totalement zen.
L’onsen au dernier étage provoque une détente absolue.

1人旅 2025年09月23日

Beste hotellopplevelse ever

Beste hotellopplevelse ever

カップルで旅行 2025年09月22日

Wonderful stay.

2025年09月22日

Wonderful hotel!
Well-located, close to everything, yet so peaceful.
Interior is splendid, refined, clean, welcoming.
Staff is helpful, polite and diligent.
Room is a haven, out of this world and time.
Would definitely recommend!

2025年09月21日

Luxurious and private. The Hoshinoya Tokyo leaves the bustle of the city at the door and you enter a harmonious and tranquil haven.

2025年09月21日

Lovely stay for a week with my partner. The staff were really helpful and friendly. We enjoyed the dining experience, kinjutsu practice and massage, whilst the onsen added a relaxing space after a busy day of sightseeing! The hotel is located in the financial district so not as much going on in the weekend but more touristy spots easily accesible via taxi.

カップルで旅行 2025年09月20日

It was excellent. The flooring was amazing.

子供連れの家族旅行 2025年09月20日

One of the best stays in the whole world. The onsen is just amazing, the experiences and the food were impressive.

家族旅行 2025年09月16日

An oasis amongst the hustle and bustle of Tokyo. The staff was wonderful and incredibly helpful, and every detail in the hotel was beautiful, down to subtle soundscaping in the hallways and elevators.

カップルで旅行 2025年09月08日

Einzigartiges Hotel und Erfahrung.

カップルで旅行 2025年09月06日

Luxury oasis in the middle of Tokyo. The on site Onset was the highlight of my stay and we used it daily.

カップルで旅行 2025年09月04日

My 4th stay
Wonderful and relaxing as usual
Thank you

カップルで旅行 2025年09月03日

Great staff. Area not busy during weekend

2025年09月02日

Todo impecable y un personal muy amable.

カップルで旅行 2025年08月28日

Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.

家族旅行 2025年08月22日

Pour notre lune de miel le meilleur choix à tokyo

カップルで旅行 2025年08月16日

I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.

家族旅行 2025年08月16日

staff were kind, its got subway access from the front door and its right next to a 7/11.

2025年08月16日

Quirky luxury hotel with lovely staff

Our family of 5 stayed 5 nights and we loved it. The stay was a lovely departure from the usual luxury hotels. Tatami mats everywhere and the staff truly try to embody Omotenashi (Japanese hospitality). All the staff made a real effort to speak with us. The lounges on each floor are equipped with lots of treats. You can tell the staff truly cares about your stay, with Miyo, in particular, spending time with our family to explain things to us, as this was our first visit to Japan. It is a quirky place, so embrace it for that. They even daily hang wind chimes in the trees that adorn the entrance.

This hotel is part of Honshino Resorts - a 100+ year old Japanese company, still run by the same family.

We'd definitely stay again!

家族旅行 2025年08月11日

HOSHINOYA Tokyo is a very specific hotel, a very japanese hotel. It is a luxary hotel but far very different from the classical luxary hotels: shoes must be left at the entrance, no breakfast except on revervation and very typical japanese breakfasts, no swiming pool but a japanse onsen, no dinner except on reservation. It must be tried once, it is very calm, very very very clean, everythink in the hotel is japanese, every single detail is thought in a japanse way.
It is located in the financial district with a few bars and restaurants but the subway station is very near with 4 lines.

カップルで旅行 2025年08月09日

Not quite 5 stars despite the expense and hype.

Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.

家族旅行 2025年08月05日

El lugar es hermoso, el ambiente relajado y te hace sentir inmerso en la cultura japonesa. Su baño onsen abierto al cielo es una experiencia única y los cuartos conjugan arquitectura y decoración para vivir inmerso la cultura japonesa. Gran experiencia hospedarse ahí.

家族旅行 2025年07月31日

Fantastic hotel experience. Many wonderful touches and gestures that made a memorable traditional feeling stay. Rooms and bathrooms exceptional. Service a little out of touch with international high end hotel norms and protocols, but overall highly recommended.

2025年07月22日

Hoshinoya - yes stay here

Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7.

Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity.

In sum, yes, you should stay here.

カップルで旅行 2025年07月16日

Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience

家族旅行 2025年07月09日

Modern ryokan

Modern Ryokan, with very nice and big rooms

家族旅行 2025年07月09日

Beautiful Ryokan like luxury property in the heart of Tokyo! Did not want to leave!

家族旅行 2025年07月02日

Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.

家族旅行 2025年06月29日

Thr property is simply gorgeous. It is exactly as advertised. The staff were all very helpful and professional.

グループ旅行 2025年06月28日

Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.

家族旅行 2025年06月18日

Unique experience

2025年05月28日

Beautiful and unique property with great service!

グループ旅行 2025年05月26日

Personal scheint weniger aufmerksam zu sein als vor paar Jahren

カップルで旅行 2025年05月21日

Lovely hotel!

家族旅行 2025年05月19日

Great area and fantastic staff throughout.
I would recommend this hotel for those looking for an oasis in the bustling city.

家族旅行 2025年05月16日

Incredible place, exceptional hospitality. Traditional Japanese with modern amenities

カップルで旅行 2025年05月16日

This hotel was absolutely phenomenal.
Only the limited dining options (inside and in the surrounding area) could be considered dings.
We will definitely be returning to this wonderfully calm and serene environment.

カップルで旅行 2025年05月14日