星のや東京

至れり尽くせり

細部にまできめ細やかな心配りがされた素晴らしいホテルでした。

2020年02月29日

次回もぜひお世話になりたいホテルです

日本への一時帰国と結婚20周年、親戚の傘寿の祝いを兼ねての滞在でした。
生憎大型台風と被ってしまいましたが、外の喧騒を全く感じさせぬ穏やかな環境で屋上階の露天風呂も通常通りにオープンしていて館内では何一つ不自由がありませんでした。
コーヒーの好みなども一度伝えたら次回から同じものが出てきてスタッフ間での引き継ぎもパーフェクト。全て一歩先を読んだ提案と押しつけがましさを感じぬ柔らかなおもてなしにお値段なりの価値を感じました。

2019年10月19日

東京都心で温泉です！

温泉が最高です。湯上がりに 昔ながらの コーヒー牛乳が飲めて とても嬉しかったです。

2018年09月22日

常に スタッフが 清潔な状態を保とうと 努力してると思います。ただ一つ 最上階の お風呂場に落ちている 髪の毛も こまめに 掃除したら 良いと思います。

2017年12月03日

最高でした！

2016年11月29日

Breakfast should not be by reservation. We had to go to other hotels in the area for breakfast.

家族旅行 2025年10月17日

Had a lovely stay at Hoshinoya Tokyo - everything exceeded our expectations (attention to detail, gracious staff/hosts, beautiful interiors and exteriors), we hope to be back again!

家族旅行 2025年10月14日

房間很多個燈泡壞掉也沒有更換，清潔房間也不太理搞掂

2025年10月12日

All were excellent

2025年10月10日

The service is way over the top and the traditional atmosphere is very inviting and serene. Rooms are spacious by all standards and the Onsen (being in the middle of Tokyo) is just amazing, elegant and yet traditional.

2025年10月09日

치솔 소모품.. 리필 한 날도 있고... 안한 날도 있고... 치밀한 객실관리 필요해요..

2025年10月04日

HOSHINOYA Tokyo is an outstanding hotel! The service was impeccable, the hotel design is elegant and understated giving a sense of peace. And the rooftop onsen is incredible with an open ceiling wjeee you can see the clouds and stars at night. Highly recommend.

2025年09月30日

所有員工服務態度很好

2025年09月26日

Everything is perfect.
The service is not at par..

2025年09月25日

Truly one of the best hotel experiences I’ve ever had. Hoshinoya Tokyo is an excellent accommodation and their staff is equally amazing. Their attention to detail and care towards their guests is outstanding and unmatched. I will definitely be returning every opportunity I get. Thank you, Hoshinoya staff, for an unforgettable experience.

カップルで旅行 2025年09月25日

재방문 의사 가득!

2016년에 오픈 했다는 것이 믿기지 않을 정도로 전반적인 관리 상태가 양호합니다.
층별 투숙객이 독립적으로 사용할 수 있는 라운지는 매우 아늑하고, 편안했습니다.
온천을 즐길 수 있어 좋았고, 직원들의 친절함과 주인의식이 매우 놀라웠습니다.
투숙객들과 조금 더 가까워지려는 모습이 감동적이었고, 기회가 된다면 또 방문하고 싶습니다.

2025年09月24日

A w

2025年09月23日

Toller Service, sehr schöne Zimmer, sehr verkehrsgünstig gelegen

カップルで旅行 2025年09月23日

Ambiance sereine dans ce lieu magique.
Serenity, beauté des lieux totalement zen.
L’onsen au dernier étage provoque une détente absolue.

2025年09月23日

Beste hotellopplevelse ever

Beste hotellopplevelse ever

2025年09月22日

Wonderful stay.

2025年09月22日

Wonderful hotel!
Well-located, close to everything, yet so peaceful.
Interior is splendid, refined, clean, welcoming.
Staff is helpful, polite and diligent.
Room is a haven, out of this world and time.
Would definitely recommend!

2025年09月21日

Luxurious and private. The Hoshinoya Tokyo leaves the bustle of the city at the door and you enter a harmonious and tranquil haven.

2025年09月21日

Lovely stay for a week with my partner. The staff were really helpful and friendly. We enjoyed the dining experience, kinjutsu practice and massage, whilst the onsen added a relaxing space after a busy day of sightseeing! The hotel is located in the financial district so not as much going on in the weekend but more touristy spots easily accesible via taxi.

カップルで旅行 2025年09月20日

It was excellent. The flooring was amazing.

子供連れの家族旅行 2025年09月20日

One of the best stays in the whole world. The onsen is just amazing, the experiences and the food were impressive.

家族旅行 2025年09月16日

An oasis amongst the hustle and bustle of Tokyo. The staff was wonderful and incredibly helpful, and every detail in the hotel was beautiful, down to subtle soundscaping in the hallways and elevators.

カップルで旅行 2025年09月08日

Einzigartiges Hotel und Erfahrung.

カップルで旅行 2025年09月06日

Luxury oasis in the middle of Tokyo. The on site Onset was the highlight of my stay and we used it daily.

カップルで旅行 2025年09月04日

My 4th stay
Wonderful and relaxing as usual
Thank you

カップルで旅行 2025年09月03日

Great staff. Area not busy during weekend

2025年09月02日

Todo impecable y un personal muy amable.

2025年08月28日

Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.

家族旅行 2025年08月22日

Pour notre lune de miel le meilleur choix à tokyo

2025年08月16日

I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.

家族旅行 2025年08月16日

staff were kind, its got subway access from the front door and its right next to a 7/11.

2025年08月16日

Quirky luxury hotel with lovely staff

Our family of 5 stayed 5 nights and we loved it. The stay was a lovely departure from the usual luxury hotels. Tatami mats everywhere and the staff truly try to embody Omotenashi (Japanese hospitality). All the staff made a real effort to speak with us. The lounges on each floor are equipped with lots of treats. You can tell the staff truly cares about your stay, with Miyo, in particular, spending time with our family to explain things to us, as this was our first visit to Japan. It is a quirky place, so embrace it for that. They even daily hang wind chimes in the trees that adorn the entrance.

This hotel is part of Honshino Resorts - a 100+ year old Japanese company, still run by the same family.

We'd definitely stay again!

2025年08月11日

HOSHINOYA Tokyo is a very specific hotel, a very japanese hotel. It is a luxary hotel but far very different from the classical luxary hotels: shoes must be left at the entrance, no breakfast except on revervation and very typical japanese breakfasts, no swiming pool but a japanse onsen, no dinner except on reservation. It must be tried once, it is very calm, very very very clean, everythink in the hotel is japanese, every single detail is thought in a japanse way.
It is located in the financial district with a few bars and restaurants but the subway station is very near with 4 lines.

カップルで旅行 2025年08月09日

Not quite 5 stars despite the expense and hype.

Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.

2025年08月05日

El lugar es hermoso, el ambiente relajado y te hace sentir inmerso en la cultura japonesa. Su baño onsen abierto al cielo es una experiencia única y los cuartos conjugan arquitectura y decoración para vivir inmerso la cultura japonesa. Gran experiencia hospedarse ahí.

家族旅行 2025年07月31日

Fantastic hotel experience. Many wonderful touches and gestures that made a memorable traditional feeling stay. Rooms and bathrooms exceptional. Service a little out of touch with international high end hotel norms and protocols, but overall highly recommended.

2025年07月22日

Hoshinoya - yes stay here

Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7.

Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity.

In sum, yes, you should stay here.

2025年07月16日

Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience

家族旅行 2025年07月09日

Modern ryokan

Modern Ryokan, with very nice and big rooms

2025年07月09日

Beautiful Ryokan like luxury property in the heart of Tokyo! Did not want to leave!

家族旅行 2025年07月02日

Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.

家族旅行 2025年06月29日

Thr property is simply gorgeous. It is exactly as advertised. The staff were all very helpful and professional.

グループ旅行 2025年06月28日

Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.

2025年06月18日

Unique experience

2025年05月28日

Beautiful and unique property with great service!

グループ旅行 2025年05月26日

Personal scheint weniger aufmerksam zu sein als vor paar Jahren

カップルで旅行 2025年05月21日

Lovely hotel!

家族旅行 2025年05月19日

Great area and fantastic staff throughout.
I would recommend this hotel for those looking for an oasis in the bustling city.

家族旅行 2025年05月16日

Incredible place, exceptional hospitality. Traditional Japanese with modern amenities

カップルで旅行 2025年05月16日

This hotel was absolutely phenomenal.
Only the limited dining options (inside and in the surrounding area) could be considered dings.
We will definitely be returning to this wonderfully calm and serene environment.

カップルで旅行 2025年05月14日

It had no facilities staff were cold charged for a 1 pm check in.
Massage was given but was told straight no relaxation room and told we could not use changing area as cleaning and closed at 11.30am
Breakfast was cold and ok if you’re Japanese.
Unhelpful staff with very limited English speaking very unwelcoming. Very expensive for what it is!

2025年05月13日

This hotel is beautifully designed. Detailed and a peaceful escape into a modern version of a traditional Japanese Ryokan.
Having stayed at several traditional Ryokans, we knew this setting well and looked forward to an upscale modern accommodation.
I would have given it 5 stars but here is where it broke down for us.
At check in, we were asked if we wanted breakfast in the morning and were given a choice of a Japanese style Breakfast or a Western style breakfast.
My partner chose the Japanese and I decided to go with the Western style since by this point, I wanted something familiar after delving deep into Japanese cuisine.
At breakfast, everything seemed fine until my Western breakfast arrived. It wasn’t western at all. More than half the items were traditional Japanese breakfast foods with only some breads, yogurt and scrambled eggs as a hint to western style breakfast.
I didn’t eat most of it, couldn’t, wasn’t in the mood for another Japanese breakfast.

When I questioned this at check out and said I didn’t get what was sold, Just an explanation of what the hotel represented and breakfast was their interpretation of Western.
I told them, it wasn’t western style breakfast and they should not sell it as such. Still no adjustment to the bill and blank stares of incompetence to resolve the issue.
At this level, pricing & hotel of this stature, you should be able to resolve issues when they arise. Service otherwise goes smooth as long as there are no issues.

カップルで旅行 2025年05月12日

Amazing

2025年05月11日

Modern Ryokan/Onsen

Fantastiskt Modern Ryokan. Tänk på att utbudet i restaurant är begränsat och att hotellet saknar bar egen bar ligger i finansdistriktet så det är inte så mycket nattliv och restauranger på gatorna här. Under varje skyskrapa finns dock en massa restauranger och takbarer finns också nära. Superbra kommunikationer hit och gångavstånd från Tokyo Centralstation. Boka det här om du vill ha en Supermodern Onsen/Ryokan mitt i stan med lugn och tyst miljö.

2025年05月03日

A piece of traditional luxury in a modernised setting. Absolutely amazing!

カップルで旅行 2025年05月03日

We had an amazing time!! Pure perfection!!

家族旅行 2025年04月30日

Ginza visit

Whilst the hotel was overall very nice it was over priced generally. At nearly double the price of other 5 star hotels we stayed at on this trip. The staff were excellent and very attentive. I felt no Cafe or restaurant or bar was a big miss for a 5 star hotel I suspect the theme and design this was deliberate.

2025年04月30日

Hotel design was beautiful.
The fact that I couldn't have a meal with a friend and the hotel was unexpected and too limiting. Created much hassle for me as I'm usually meeting friends for coffee or lunch at my hotel. Not much of anything around the hotel that's easy to get to for a meal. Everything is closed on the weekends.

2025年04月29日

First stop on our honeymoon, it was everything we needed to kick things off. The onsen at dusk was amazing. The staff couldn’t do more. We are travelling to HOSHINOYA Fuji in a couple of weeks to finish our trip and now very much looking forward to it!

カップルで旅行 2025年04月29日

A wonderful and unique experience.

2025年04月23日

A five star experience through and through

2025年04月21日

Not a good vibe

The staff behave politely, but their actions are mysterious and suspicious; puts a damper on feeling genuinely welcome.

2025年04月19日

리얼 리뷰

호시노야 온천을 도시에서 즐기고 싶어서 꽤 큰 비용을 들여서 2박 투숙함.
1. 일본의 전통 료칸 컨셉에 충실함 - 신을 벗고 다니고 전통 복장을 입고 다닐수 있다
2. 직원들이 아주 친절하고 영어도 꽤 잘함
3. 외출할때마다 호텔 입구에서 신을 벗고 신어야 하는게 너무 귀찮고 불편 어색하다 쓸데 없는 컨셉
4. 료칸은 바닷물이라 짜다 얼굴이 따갑다! 고급스러운 디자인의 노천탕이지만 너무 작고 야외를 볼수 없어 아쉽다
탈의실은 호텔 가격에 비해 보통 사실 중-하급임 일본의 다른 비슷한 가격대 호텔을 가보지 못했지만 실망임
전통 컨셉에 너무 매몰된거 같다
5. 전통옷 너무 불편 나중엔 그냥 나의 옷을 입고 갔음
딱 한번 입어보는게 좋지 입었다 벗었다는 너무 번거로움
6. 우유는 맛있다 끝
7. 층 가운데 가야 커피, 물, 차 마실수 있어 불편 (네스프레소 버츄오)
8. 방 매트리스 별로임 너무 소프트 가운데 내려앉은거 같아
9. 료칸 호텔인데 쓸데없이 욕조가 너무 크다 쓸모없다 없에고 차라리 방을 크게 하면 좋았을거같음
10. 오래된 일본 방송 체널만 나옴 OTT 불가능 심심
11. 호텔 조식 맛없음 빵 3개에 버터 하나만 주고 거의 다먹었을때나 다시 직원 등장 (일식 양식 다 맛없음)
12. 석식 초이스가 너무 비싸서 안먹음 근데 주변에 걸어가서 먹을 곳 너무 없음 무조건 꽤 걷거나 대중교통과 택시 이용하느라 돈이 더 들고 피곤
-> 유명 료칸이라 숙박했는데 호텔 식당 별로고 주변 이동이 불편해서 후회함
13. 유명 호텔 이름 + 전통 료칸 컨셉에 비용이 들기는 하지만 심지어 뷰도 없었다 - 옆 건물뷰
14. 호텔 비용 대비 불만족 아마 다음엔 그 가격에 다른 좋은 위치로 가겠음 심지어 너무 기대한거 같음

2025年04月14日

Simply perfection. Amazing details. Incredible service. The most peaceful and special place in Tokyo.

家族旅行 2025年04月13日

Wonderfully distinctive property. Well worth the rate!

家族旅行 2025年04月12日

There were only ~6 rooms per floor and it was always very quiet. Staff was always very respectful and customer service was excellent. We loved our experience with the hotel and would love to stay there again if opportunity arises.

家族旅行 2025年04月08日

Above and Beyond Service

This was such a top-tier experience. The service was unbelievable. The sheer number of staff people who could not be more helpful. I was a first-time visitor to Japan from New York City, and they made all the right moves in terms of comfort and anticipation of our group’s needs. In fact, I hurt my foot pretty seriously on the first day of our stay, and three staff members helped me immediately - one with a special Japanese ice pack and two others with finding the best English speaking orthopedic doctor and even with ordering me a special walking boot from Amazon Japan when the doctor did not have my size. I’ve been in a lot of hotels in a lot of cities, and I would rank this in the top 3 I’ve ever experienced.

2025年04月03日

Amazing

2025年03月20日

We stayed for a couple of nights at Hoshinoya Tokyo at the beginning of the year, and the hotel stay was a delightful highlight of our trip. The hotel’s delivery of traditional meets luxury was a unique experience, for example, how they greet and offer tea upon arrival. Communication was friendly and welcoming; they have an online activity booking system, which is very effective. A great highlight was the ‘morning Kenjutsu’ exercise, which we highly recommend! We would consider staying in Hoshinoya Tokyo again. Thank you for the great hospitality!

カップルで旅行 2025年03月03日

Everything about our stay at Hoshinoya was perfect. I highly recommend staying there.

2025年02月23日

We had the most wonderful time here, everything was perfect and the service was immaculate

2025年02月17日

Extraordinary property and staff - such an authentic Japanese experience for those looking for something 5 stars and not a regular chain hotel.

カップルで旅行 2025年02月15日

Amazing stay! Beautiful property!

カップルで旅行 2025年01月27日

It was a beautiful place to stay at.

カップルで旅行 2025年01月24日

The perfect time.
Thank you Hoshinoya!

2025年01月22日

Inolvidable

Pura maravilla , un ryokan en el corazón de la ciudad .

2025年01月21日

Loved the onsen at the top floor. Despite how expensive it is, the hotel/ryokan doesn't offer much complimentary service including late checkout. It was a nice experience but I would rather spend the money on other nearby hotels next time.

家族旅行 2025年01月07日

Minimalism and calm but dark without nature

Very severe, dark and minimalist without the balance of aesthetic views or nature. Shoji screen room had choice of closed interior with very dark mood lighting and black surfaces or open shoji with view of workers at their desk in a neighboring glass tower. I Could not even see the sky on the 9 th floor. The room has no thin shade so workers in other building able to see in room if you have shoui open. The Onsen very comfortable but depressing and tomb like. I kept thinking I was in a Star Wars Imperial Cruiser. No natural or aesthetic views from onsen except patch of sky in a chimney. One lone sad chrysanthemum in onsen. Black black. No bar, no obvious dining. Ok place for hot soak in the city and two night max. Corporate sterile location with not much in the neighborhood but good access to Metro Station. Staff very formal kind and attentive. Lovely people. Koto playing in lobby fantastic. Very calming place to recover from travel but don't stay too long or you will become natural light starved and maybe depressed.

2024年12月06日

A delightful experience from start to finish. The staff and check-in process were absolutely wonderful. The rooms were spotlessly clean and the onsen was stunning.

2024年11月25日

There was a real Japanese flavor to the hotel. The sake tasting every evening was good, as was the min-concert of Japanese music one night.

家族旅行 2024年11月14日

First hotel on Tokyo honeymoon

HOSHINOYA met our high expectations - but many of the notes from other reviewers rang true. Overall we really enjoyed it and would recommend.

1. We stayed 3 nights. Even if you have the budget, wouldn't recommend staying much longer than that as some of the rituals get a bit tired after a couple days (such as taking off shoes when entering).
2. Room is overall nice but not super spacious and ours smelled a bit funky. Shower is good but not incredible. Bed is good.
3. Common area is nice and the snacks and drinks available were great.
4. Welcome/arrive felt high service and exclusive.
5. Onsen is nice and unique but would have liked to have a steam room or other facilities as well
6. We did the sake tasting and enjoyed it - would recommend.
7. Location is good and we did a lot on foot our first 2 days. Great to be near Ginza and train station.
8. Expected a bit more from a service perspective but it met our needs. For example - no turn down service, front desk a bit slow to respond to inquiries.

2024年10月03日

Very unique hotel. Hot springs are great. Lovely staff. Very clean and plenty of snacks and drinks included with the room. Amazing bathroom with deep soaking bath.

カップルで旅行 2024年10月01日

Everything was excellent

家族旅行 2024年09月24日

Don’t hesitate, just book it. This is the chicest ryokan, everything is perfect.

家族旅行 2024年09月23日

Enjoy life. You only have one

Property was difficult to locate in the business district. Checking in was quick and easy. Those with tattoos are able to use the hot spring. When we arrived, there were four other females who were leaving. We had the place to ourselves. The open air ceiling was breathless. The common area had drinks, small rice cracker snacks, and single wrapped ice cream balls similar to small bon bons. Checkout was quick. Charged for hot springs usage for all in our party and a service fee. I knew about the fee from another review so I wasn’t shocked when it was approximately half the price of our room.

2024年09月16日

Es un Hotel extraordinario en todos sentidos.
Lo recomiendo ampliamente

2024年08月11日

Great location
Close to Tokyo station
Wonderful staff and service

カップルで旅行 2024年08月04日

unique luxury hotel in Tokyo

Hoshinoya Tokyo is a unique hotel, with tatami and wooden flooring throughout. The rooms have an elegant decor with a modern touch (TV hidden behind a mirror, multiple room dimming settings). The communal lounges on each floor, as well as the public bath on the top floor, along with cultural amenities (musical performances on the weekends) all make up a unique experience that you won't find at other hotels.

2024年07月14日

The quality of service, attention to detail and ethereal ambience makes this a truly special respite from the hustle and bustle of Tokyo.

カップルで旅行 2024年07月13日

Best Onsen Ryokan Hotel in Tokyo. Hoshinoya

vere relaxed. staffs are kind. smoking zone very thoughtful. restaurant was great. Onsen was great. morning served Onigiri was excellent. when enter the gate. very beautiful Ikebana you will see.

2024年06月20日

Modern and traditional hotel with great customer service. An excellent choice for families or for those just looking for some peace in Tokyo. The onsen was a special treat & my family thoroughly enjoyed. Walking distance to Tokyo station and very close to Otemachi Station. Would definitely stay here again.

2024年06月13日

The staff and service are amazing and the Onsen is very clean, peaceful and relaxing. Highly recommended.

2024年06月03日

traditional elegance in Tokyo

Stunning and engaging architecture. This place is not for everyone - for example, those who like typical gaudy Western style five star hotels with luxe golden fixtures etc. Also, the beds are traditional Japanese - so futon on the floor. We loved it! Service was impeccable and lovely.

2024年06月01日

C’était très bien

カップルで旅行 2024年04月15日

One of the best hotels I've ever stayed at. Thank you

2024年04月03日