Nazuna 京都二条城

スタッフの気配り／心配りはトップレベルでした。大満足な京都ライフに感謝です。

家族旅行 2023年05月14日

しっかり寛げて、最高に幸せな思い出を作ることができました。ただ、洗面所の蛇口レバーが壊れてたこと、バスタオルが臭かったこと、は少し残念でした。それでも余るほど快適な居心地だったので、また機会があれば宿泊させていただきたいです。

カップルで旅行 2021年05月22日

2021/3/14に宿泊しました。
ベッドのフットシーツの上に捨てられたコンタクトレンズがくっついていました。(確実に自分等のものではありません。)
寝具を未洗濯物で使いまわしているのかと、とても気持ちが悪い思いをしました。
確認したところ、寝具は洗濯をしているとの一点張りでしたが、洗濯してコンタクトレンズのゴミが残るでしょうか。
バイトのような若い女性のみの対応で、責任者の方が来ると言われましたが、結局チェックアウトまで誰も来ず、そのままチェックアウトとなりました。
コロナ禍という状況もあり、大変気分が悪かったです。
洗濯した、していない、などというのは、内情は分からないので真偽はわかりません。
ただ、誰かの使用済みの衛生用品が残っているというのはありえないとおもいます。
もう二度と利用したくありません。

2021年03月15日

とても素敵なお部屋でした。

カップルで旅行 2020年08月02日

スタッフの対応がとてもよかった。お部屋も綺麗で大満足です。

グループ旅行 2019年03月16日

接客の質がとても良かったです。

2018年11月18日

一棟貸しでプライベート感が良かった。

2018年11月10日

素敵な思い出になりました

抹茶に宿泊しました。
チェックインの時間を大幅に遅れてしまい、疲れきって到着。のれんの奥には笑顔の素敵なスタッフさん達のおもてなしが非常に素晴らしかったです！ 利き茶体験も楽しかったし、朝食が本当に美味しかったです。
お部屋に入るとお茶の香りがして綺麗なお庭と露天風呂で旅の疲れが癒されます。
空調も快適で過ごしやすかったです。
ぜひまた行きたいと思いました!
親切な対応ありがとうございました。

2017年07月28日

宿泊した部屋はとてもくつろげる空間でしたし、スタッフの対応も大変丁寧で大満足でした。
24時間おいしいお茶をいただけるのでもう少し宿でゆっくりする時間を作りたかったです。

2016年06月04日

Beautiful hotel with Japanese garden connected to the room. Matcha room has private outdoor soaking tub over looking garden. Very zen atmosphere! 15 minute cab ride from Kyoto station in local neighborhood.

家族旅行 2025年08月26日

Amazing, incredible, relaxing and luxurious. Loved it!

カップルで旅行 2025年07月27日

GREAT SERVICE !

家族旅行 2025年07月10日

The best hotel we stayed in our entire trip. The staff was helpful and the customer service outstanding. We paid for the dinner and breakfast as well and it was amazing!

家族旅行 2025年06月13日

This is the best hotel I’ve staid in Japan. The staff is very friendly. They’re willing to help you navigate the city, and the rooms are impeccable.

カップルで旅行 2025年05月17日

Relaxing experience, spacious and lovely rooms, great service

カップルで旅行 2025年05月15日

Ryokan meal was excellent, 5 stars! The most authentic dining experience we ve ever had. Meticulously prepared courses served in true Japanese tradition. A MUST DO for both breakfast and lunch!!!

The room itself was typical minimalist Japanese and very clean. We had a little trouble going up and down the steep stairs to the bedroom, made harder with no stair rails. Make sure you are fit enough to eat and sleep on the floor also. Something our Western bodies needed to get used to. A great experience overall in a perfect quiet location.
Make sure you are fit enough to

家族旅行 2025年04月16日

Will hope to visit again!

Amazing experience, we truly felt welcome at this beautiful ryokan through our stay. Highly recommend the breakfast experience as well!

2025年04月11日

The best room I’ve ever been in, the surrounding area was more residential so not too many dining options but overall was amazing

カップルで旅行 2025年03月26日

highly recommend for a traditional Ryokan in Kyoto

We had the most incredible two night stay here. We had a group of four and it was very easy to stay in a shared room. It was luxurious and cozy. The staff at the hotel is the kindest and most lovely people we have met along our stay. Such a special, traditional experience. The breakfast was amazing.

2025年03月22日

No “Luxury”- Disappointing Experience

We had high hopes for Nazuna Kyoto Nijo-jo but were sadly disappointed. The staff were kind (although we never heard back from the manager after voicing our complaints multiple times through the reception desk and Expedia messages while still at the hotel), but the accommodations fell short, especially at $1,000 per night.

On two occasions, the shower had no hot water. After a long day of sightseeing and walking many miles, a hot shower that turns ice cold and never got warm again (even after 5 minutes) was not a nice experience. We had *not* run the bath, so there was no reason tied to our own water usage that should have caused this. Additionally, the shower drain is clogged, causing dirty water to pool over an inch deep every time you use the shower. Standing in scuzzy water up to your ankles is not pleasant.

I feel I have to also mention there is a general sense of uncleanliness in the room. For example, mold on the wall under the towel rack - among other dirty walls and uncleanliness around the bathroom sink; we also found the teapot dirty with mildew and old water in the bottom.

Finally, the wall heater is extremely loud and shuts off and on continuously; also, you can hear every word of your hotel room neighbor’s conversation, all detracting from the hoped-for peace and quiet of a garden Ryokan.

We hope this feedback helps in improving the experience for future guests.

カップルで旅行 2024年12月04日

Hidden gem in Kyoto

This place is wonderful. The staff is thoughtful and attentive without being intrusive. Location is great and our room was perfect in every way.

2024年10月25日

We booked in here on a short trip to Kyoto where we wanted an authentic local experience but didn’t have time to travel out into the rural regions. This was the perfect place. Our room was incredible and included two baths, a balcony and plenty of space. The staff are exceptionally friendly and fun. The breakfast was a traditional Japanese experience and we loved it. I didn’t know what to expect when I booked this place, but so glad we stayed here and would highly recommend. Thanks to the staff there for a wonderful and memorable stay.

2024年10月15日

Amazing staff

Very sweet and friendly staff that were super helpful when we had misplaced a bag on public transport and they helped us to track the bag down and retrieve it.

Staff were always attentive and willing to help with any requirements.

Very comfortable room with great facilities.

2024年10月05日

We had a wonderful stay at Nazuna. Everything is so well thought out, the staff are all very friendly and detailed, and the food was excellent. We felt so welcomed from the moment we walked through the doors. I'd highly recommend this to anyone who would like to experience a traditional stay with traditional food.

カップルで旅行 2024年08月25日

One of the best hotel we ever stayed!

家族旅行 2024年07月01日

Professional, friendly, considerate.Very satisfied.

家族旅行 2024年06月18日

We stayed in a room with our own private onsen and garden. It’s so beautiful. The staff are amazing. Extremely helpful and top notch service.

家族旅行 2024年05月18日

Mi estadía la puedo resumir de una experiencia muy buena y placentera, hay algunos puntos a mejorar como la atención del personal que me pareció muy regular tuve un pequeño inconveniente ya que por esta app solicité dormir en un futon ya que quería vivir la experiencia completa pero al llegar al hotel no tenían futones disponible. La habitación es muy cómoda con un onsen privado de lujo muy bonito y un patio espectacular tuve el lujo de que nevara esa mañana mientras me daba una ducha en el onsen sin duda alguna una experiencia que jamás olvidaré. El desayuno es solo uno no hay opciones para elegir

2024年03月18日

The stuff here are incredible. Amazing people and the room was just as amazing. Bed were comfortable, the private bath was such an incredible experience after a week of exploring Japan. I highly recommend this place to anyone. The breakfast and dinner they served was such a great experience and very tasty.

カップルで旅行 2023年11月06日

Some of the best service I've ever gotten, so many gifts. The staff was extraordinary.

グループ旅行 2023年10月12日

Warm and peaceful…

Lovely stay… the staff is warm and helpful. The ryokan experience was unique and so wonderful to return each day to this peaceful, quiet sanctuary.

2023年06月30日

We were blown away by how warm and welcoming Kanako, Haruka and Misaki were from the moment we stepped into the property to the moment we left in our cab. Their level of thoughtfulness was beyond exceptional and gave you a sense of being in a home away from home - I believe this is what made our stay a very memorable one.

Our room was very clean with super comfortable beds (had the best sleep of my trip here), a very well-stocked minibar (including curated sake and teas) as well as amazing facilities (including the Shigaraki bath that overlooked the bird bath in the in-room garden). The property was also in a quiet residential area (recommend taking a cab here or reaching out to the property to seek the best route for getting there via public transport) that was a short walk to Nijo Castle and also within walkable distance to Nishiki Market. Our taste buds were also blesed by the Irori breakfast and Sukiyaki dinner where fresh ingredients were cooked before you.

We thoroughly enjoyed our stay here and would highly recommend staying here for at least two nights so you can not only enjoy the property and the food but also the familial warmth from the staff.

カップルで旅行 2023年06月08日

Property is private yet accessible by public transport conveniently. Environment is quiet and staff is friendly and close to clients in a more or less family setting. In-room bath tub inside a small garden allows for private bathing for the family. The rental is value-for-money.

カップルで旅行 2023年04月10日

This is a very unique Japanese hotel. It's a high-end ryokan with open-air bath.

The service is hands down the best I've ever had. We asked the staff where to go and they gave us a post card in beautiful hand drawing with QR code pasted on it for all the places we should go to check Sakura trees and current events.

The breakfast is top-notch Japanese food. I cannot recommend this place enough if you want to experience Japan.

家族旅行 2023年03月19日

I highly recommend this place if you want to stay at a ryokan. Everyone is so nice and friendly. The rooms were beautiful and we loved the outside bath. We added breakfast and everything was so delicious. I really enjoyed one of the tea they served so I asked them about it and they gave everyone in my party some tea bags to go. Sadly, we only stayed for 1 night but I will definitely stay here again!

グループ旅行 2023年03月18日

Exceptional service. The on-site meal was a treat.

家族旅行 2023年03月12日

Would highly recommended

Amazing experience of old style japan, nake sure to include the breakfast

2023年03月04日

最棒的住宿體驗

寬敞的房間、私人庭院及露天浴缸、爐端燒早餐、以及無微不至的服務。我想很難找到更好的住宿體驗。

2023年02月06日

Combination of Japanese and Western style

家族旅行 2023年02月03日

very nice room and staffs.
Breakfast is delicious.

家族旅行 2022年12月30日

The service at Najuna Nijo-jo is exceptional. The staff goes above and beyond expectations. The breakfast is an absolute feast and the presentation is fantastic. I loved our room and the private onsen, plus all of the complimentary beverages from local businesses.

カップルで旅行 2022年12月10日

感覺良好

隔離metro 站大約6分鐘
職員很有禮貌
房間非常漂亮 整潔
有戶外大浴池

2022年11月21日

Excellent hotel with exceptional staff

Very charming hotel with an authentic Japanese feel. All staff members were extremely helpful, friendly, and provided assistance whenever needed making our stay an unforgettable one.

I highly recommend staying at the hotel and would definitely come back again.

2022年10月05日

the staff was so great. very accommodating and kind. Everything was perfect for our first visit to Kyoto. If you want to get away from the big chain hotels and have a unique, traditional experience, book here! It's also a 5 min walk to Nijo Castle. This place is awesome.

カップルで旅行 2022年09月26日

This hotel was absolutely beautiful and the staff was very welcoming.

グループ旅行 2022年06月12日

I love how friendly and helpful the staff was! The breakfast and outdoor bath was amazing! I look forward to staying here again the next time I'm in Kyoto.

家族旅行 2020年01月06日

Great stay in this hotel, good location, amazing service and staffs. Gave us great memory on the special days.

2019年12月19日

great service and was very welcoming. Comes with a great tea ceremony

カップルで旅行 2019年10月03日

Everything is so great in this hotel. If you’re expecting hot bath inside the wooden bath tub, this place may not satisfies you but here is a relax place with complimentary Japanese tea.

グループ旅行 2019年09月14日

Absolutely unique experience. We were greeted by hosts who took our bags and shoes and gave us slippers. One of our hosts then held our matcha tea ceremony in our traditional room, with tatami mats, a low table, etc. Each evening, we relaxed in the onsen-style hot tub in the nature area outside the room. And in the mornings, we had traditional Kyoto food items cooked in front of us and served to us by a friendly conversational chef. The staff all spoke good English.

家族旅行 2019年09月11日