Dash Living Shinjuku

• K

  KAM KIT

  カップルで旅行 · 2026年09月30日

  
  2悪い

  The door inside the room (not the main entrance) looked like it had been hit before — it was slightly bent, and the hinges were loose. We had to open and close it very carefully because we were worried it might fall off. The light outside the room door was broken, and although the host later repaired ，the trash bin, the original one was already old and damaged. I had to message them before they sent a new one. The bed was very soft — of course, that’s a matter of personal preference, but if you’re not used to soft beds, it might not be suitable for you. The location was fine, but I would not choose this guesthouse again.

  Dash Living Shinjukuからの返信（2026-10-01T01:05:57Z）

  Dear Kam,Thank you for taking the time to share your feedback. We regret that aspects of your stay did not meet your expectations.We appreciate the opportunity our team had to assist you during your stay and value your comments regarding the room condition and overall comfort. Your feedback has been shared with the relevant teams for review as we continue to identify opportunities to enhance the guest experience.Thank you again for bringing your concerns to our attention. We hope to have the opportunity to provide a more comfortable and seamless experience in the future.Best regards,Dash Community Team

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