illi Hotels Lume Shibuya

• R

  Ryan

  カップルで旅行 · 2026年05月18日

  
  3普通

  Good location. Small but clean and modern room. Small rooms are not inusual in the city but for the price it felt particularly small. Clean room, but no windows or natural light. Noisy at night, woken by birds early morning. There is an automatic light for the bathroom which turns on if you move in bed - very frustrating. It’s fine for a night but wouldn’t spend longer than one night there

  illi Hotels Lume Shibuyaからの返信（2026-05-23T12:57:24Z）

  Thank you very much for staying at illi Hotels Lume Shibuya and for taking the time to share your detailed feedback.We are pleased to hear that you appreciated our convenient location as well as the cleanliness and modern design of the room.At the same time, we sincerely apologize that certain aspects of your stay did not fully meet your expectations. We understand your concerns regarding the room size, lack of natural light, nighttime noise, and the motion-activated bathroom light. In particular, we regret that the automatic lighting affected your comfort and sleep during the night.Your comments are extremely valuable to us as we continue working to improve the guest experience and room environment. We truly appreciate your honest feedback and understanding.Thank you once again for choosing illi Hotels Lume Shibuya. We hope to have the opportunity to welcome you again in the future.

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