illi Hotels Lume Shibuya

• Q

  Quan

  1人旅 · 2026年07月18日

  
  5非常に良い

  Clean close to alot of shops and restraunts

  illi Hotels Lume Shibuyaからの返信（2026-07-19T10:54:52Z）

  Thank you very much for staying with us and for your kind review.We're delighted to hear that you enjoyed the cleanliness of the room and our convenient location near shops and restaurants.We look forward to welcoming you back on your next visit to Tokyo!

• D

  Daniel

  1人旅 · 2026年07月17日

  
  5非常に良い

  I absolutely love the experience! Everything is brand new—from the flooring to the bathroom, which even has a built-in TV in the tub. Amazing! 😍The location is also incredibly convenient, right in the heart of Shibuya. This was my first time in Japan, and when I come back, this is definitely where I’m staying again! 🇯🇵✨

  illi Hotels Lume Shibuyaからの返信（2026-07-25T12:34:34Z）

  Thank you very much for staying with us and for your wonderful review.We're thrilled to hear that you loved your stay and enjoyed the modern design, amenities, and convenient location in the heart of Shibuya. It's especially rewarding to know that we could help make your first trip to Japan a memorable one.Thank you for your kind words. We truly look forward to welcoming you back on your next visit to Japan!

• Z

  Zeth

  カップルで旅行 · 2026年07月11日

  
  3普通

  We had a good trip at illi hotel lume. The only complains I had was the lock on our door broke multiple times,leaving us to have to leave it unlocked while we explore and wait for the staff to fix it. There is no closet so if you are bringing a lot of luggage the room gets small quickly. Other than those things the staff was incredibly helpful with replying quickly and the room is very clean. The location is in a good spot as well right next to everything. Check in and check iut is super easy as well.

  illi Hotels Lume Shibuyaからの返信（2026-07-14T09:23:12Z）

  Thank you very much for staying at illi Hotels Lume Shibuya and for sharing your feedback.We sincerely apologize for the inconvenience caused by the door lock during your stay. We understand how frustrating this must have been and appreciate your patience while our team worked to resolve the issue.We also appreciate your comments regarding the storage space. At the same time, we are delighted to hear that you found the room clean, enjoyed our convenient location, and were satisfied with our team's prompt communication and the easy check-in and check-out process.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future.

• R

  Ryan

  カップルで旅行 · 2026年05月18日

  
  3普通

  Good location. Small but clean and modern room. Small rooms are not inusual in the city but for the price it felt particularly small. Clean room, but no windows or natural light. Noisy at night, woken by birds early morning. There is an automatic light for the bathroom which turns on if you move in bed - very frustrating. It’s fine for a night but wouldn’t spend longer than one night there

  illi Hotels Lume Shibuyaからの返信（2026-05-23T12:57:24Z）

  Thank you very much for staying at illi Hotels Lume Shibuya and for taking the time to share your detailed feedback.We are pleased to hear that you appreciated our convenient location as well as the cleanliness and modern design of the room.At the same time, we sincerely apologize that certain aspects of your stay did not fully meet your expectations. We understand your concerns regarding the room size, lack of natural light, nighttime noise, and the motion-activated bathroom light. In particular, we regret that the automatic lighting affected your comfort and sleep during the night.Your comments are extremely valuable to us as we continue working to improve the guest experience and room environment. We truly appreciate your honest feedback and understanding.Thank you once again for choosing illi Hotels Lume Shibuya. We hope to have the opportunity to welcome you again in the future.

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