Nexus Villa Morishiita

• j

  juan e

  子供連れの家族旅行 · 2026年07月06日

  
  4良い

  Everything was ok but last 2 days before I check out, there was not hot water in the shower

  Nexus Villa Morishiitaからの返信（2026-07-06T10:22:36Z）

  Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback.We sincerely apologize for the inconvenience you experienced with the hot water during the last two days of your stay. This was due to a temporary issue with our water heating system, which has since been addressed.We truly regret that you had to endure this discomfort, and we wish we had known about it sooner. For future reference, please know that our front desk and messaging channels are available 24/7. If you ever encounter any issue during your stay, simply send us a message or give us a call, and we will send a staff member to your room immediately to investigate and resolve the problem — whether that means fixing the equipment, moving you to another room, or providing any other assistance you may need.Your comfort is our top priority, and we never want our guests to feel they have to put up with something that could be fixed on the spot. We are already reviewing our in-room information and check-in procedures to make sure guests are clearly aware they can reach out to us anytime for immediate help.We truly appreciate your honest feedback, as it helps us improve. We hope you will give us another chance to welcome you back and provide you with a much more comfortable experience next time.Warm regards,

• B

  Brodie

  グループ旅行 · 2026年06月08日

  
  5非常に良い

  The self check-in process was slightly unclear. Took maybe 5 minutes at the front of the building troubleshooting with my friends. However, after that one complicated step, the rest of the accomodation was amazing. The location makes you feel like a local and the apartment itself was cozy and had all the essentials. If you stay here, make sure to check out Suehiro Sushi. It is only a few blocks south and was for sure the best sushi we had on our entire trip.

  Nexus Villa Morishiitaからの返信（2026-06-08T07:09:43Z）

  Thank you so much for choosing to stay at Nexus Villa Morishiita and for taking the time to share your experience.We’re delighted to hear that you and your friends had an amazing stay overall, and that you enjoyed the cozy atmosphere, the essentials, and the local feel of the neighborhood.We truly appreciate your feedback regarding the self check-in process. We’re sorry it caused a bit of confusion at the start, and we will work on making the instructions clearer for future We hope to welcome you again in the future.Wishing you all the best and happy travels.

• F

  Fiona Desiree

  家族旅行 · 2026年04月14日

  
  5非常に良い

  Muy contenta con el alojamiento. Muy limpio, agradable y amplio. Lo único malo es que nos tocó en la tercera planta y las escaleras son empinadillas 😅😅 Pero repetiría sin dudarlo!

  Nexus Villa Morishiitaからの返信（2026-04-15T04:31:42Z）

  ¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de su estancia.Será un placer recibirle nuevamente en el futuro.

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