KIORI Hotel Higashino Toin

• S

  Serene

  カップルで旅行 · 2025年11月24日

  
  5非常に良い

  Location was great, near the metro and loads of dining options in a charming part of Kyoto. The reception was friendly though nobody replied to us when we enquired about restaurant booking help through Expedia. The room was comfortable with a nice shower and they offered free coffee in the lobby lounge, but didn’t refill the coffee in the room after the first night. There was no view from our room though it didn’t matter much with us being out of the room most of the time. They have a coin-operated laundry and will keep your luggage till 5pm after which there would be a charge.

  KIORI Hotel Higashino Toinからの返信（2025-11-25T13:04:54Z）

  We really appreciated your precious feedback and wish to provide you service again:) And we are proud to admit that we do focus on guests staying experience not just in aspect of staying in hotel but providing our guests with helps in Japan's trip as much as possible, this is our business faith and we wish we could do better in the future!

• S

  Sisse

  2025年10月23日

  
  5非常に良い

  Very nice hotel and staff.

  KIORI Hotel Higashino Toinからの返信（2025-11-21T13:19:51Z）

  Thank you so much for your positive review. Looking forward to your next stay!

• M

  Michael

  カップルで旅行 · 2025年10月18日

  
  4良い

  The room felt dark and claustrophobic. The window was frosted so, no view. There was minimal storage. No drawers and no hooks to hang clothes. There was a cubby space in the bathroom where shelves could be added and a wall next to the door where hooks could be placed. Shelves or drawers could be added to the bottom of the closet. The bed side tables could be replaced with ones with drawers. The coffee machine in the dining area made great coffee. The bidet was modern and very nice, The staff spoke English and were extremely polite and helpful.

  KIORI Hotel Higashino Toinからの返信（2025-11-21T13:22:51Z）

  We sincerely apologize for any discomfort you experienced during your stay. Thank you for your feedback; we will continue to optimize our services and improve the comfort of our accommodations. We hope to have the opportunity to serve you again in the future.

• W

  Wendy

  2025年10月10日

  
  3普通

  We arrived for a 5 night stay and were booked into a room the management knew a smoker had occupied. Although they tried to freshen the room the odor was powerful. Having unpacked before the worst of the smell was noticed, we were offered to pack up and move that night, and then would have to pack up and move again the next day, and again the next day. Finally we agreed to suffer one night and someone managed to juggle the reservations so we could enjoy the next 4 nights. They did give us some gift coffee packets to compensate.The hotel is in a terrific location, about 10 minute walk to subway and Nishiki market.

  KIORI Hotel Higashino Toinからの返信（2025-11-21T13:29:47Z）

  We are really sorry for the inconvenience during your stay at our hotel, even though we have emphasized all the time that we're smoking free hotel but this kind of events keep happening. But still this is far not enough for the unsatisfaction you had suffered, we will do our best to take measurements on this issue and really appreciated for your precious feedback. Your comment is very valuable for us to make improvements!

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