葵禅ヴィラ

• K

  KAZUHISA

  子供連れの家族旅行 · 2026年03月27日

  
  5非常に良い

  夜遅くに着きましたが、丁寧に接客していただいてありがたかったです(^ ^)家族みんなでゆっくり過ごせました！！

  葵禅ヴィラからの返信（2026-04-04T05:01:39Z）

  ご宿泊、誠に有難うございました。またのご来店をお待ちしております。

• T

  Tomoko

  2025年12月29日

  
  5非常に良い

  オーナー様の接客がとても良かったです！お部屋も広く清掃もしっかりしていて快適に家族で過ごせました。

  葵禅ヴィラからの返信（2026-01-18T01:22:20Z）

  ご宿泊、誠にありがとうございます。ご家族やお友達と東京に来られる際、ぜひKizen Villaに泊まりに来てください。お待ちしております。

• M

  Michael

  グループ旅行 · 2026年06月04日

  
  5非常に良い

  Great communication, easy to access between multiple stations, comfortable rooms with personalized AC for each room.

  葵禅ヴィラからの返信（2026-06-06T06:38:28Z）

  Thank you for your review. We’re delighted you chose our hotel during your stay in Tokyo and had a pleasant experience. We look forward to welcoming you back on your next trip to Tokyo. Many thanks!

• L

  Lee

  家族旅行 · 2026年05月17日

  
  2悪い

  The good: the location was great. Close to a few metro stations and lots of buses. Our hostess/property manager was extremely pleasant and welcoming.The bad: the layout of the 2br suite was just bizarre. You entered into a common room of sorts with strange seating. Then you walked through what appeared to be a wardrobe with a sink (??) In to the first bedroom. Quite small, 2 small beds. You exit that room to enter the shower area which only has a curtain for privacy unless you closed in the guests to to the other small rooms. Next came the private washroom on the right past the shower, then the kitchen past the bathroom, also on the right. Lastly was the 2nd bedroom, quite spacious with 2 larger beds. They were insanely uncomfortable! The floor was better than either of these 2 beds. One was so soft you sunk in to the point where it was hard to get out of bed, and the other was like sleeping on bricks. And all of the pillows were dreadful.The kitchen was very small with only a single burner hotplate for non-microwave cooking.I have stayed in other locations of this nature in Tokyo, Osaka, Naha and Ishigaki and they were vastly superior.

  葵禅ヴィラからの返信（2026-05-20T04:15:04Z）

  We sincerely apologize for the unpleasant stay experience you had with us. Meanwhile, we would like to clarify some facts to avoid misunderstandings among other guests.As a family-style villa accommodation, we cannot offer the standard room layout with an independent bedroom and private bathroom like business hotels. Our apartment covers 70 square meters, featuring two bedrooms and a living room with a fixed interior layout. We provided room floor plans in advance for guests to check the layout clearly before booking. Major layout adjustments are impossible due to the fixed house structure.To cater to different sleeping preferences, we provide beds of various sizes and firmness levels, including double beds, semi-double beds and single beds in the rooms. Each guest is supplied with one soft pillow and one firm pillow. If you still feel uncomfortable, our front desk is staffed around the clock, and you may ask for extra pillows anytime. Most guests are satisfied with our pillow arrangement, and we truly regret that it did not suit you.Generally speaking, most hotels do not equip guest rooms with full kitchen facilities. We specially set up a complete kitchen area with a large refrigerator, cabinet, sink and fully automatic washing machine purely out of kindness, allowing guests to heat meals, prepare simple food and do laundry conveniently. Providing such facilities greatly increases our cleaning and maintenance costs. Given the tight housing space in Tokyo, we have tried our best to arrange the space reasonably, and we are sorry if it failed to meet your expectation.Our staff are always on duty during daytime. Please feel free to tell us any problems or dissatisfaction in time, and we will try our best to solve them immediately.We always devote ourselves to offering thoughtful service and comfortable accommodation. We feel extremely sorry for your bad experience this time. We hope your comments will not mislead other travelers, and we suggest all guests confirm room details thoroughly before making reservations. Once again, we apologize for all the inconveniences caused to you.

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