JRモバイルイン富良野

• K

  Karl

  カップルで旅行 · 2026年01月05日

  
  3普通

  Room was nice, suitable for a couple if you're happy to sleep in separate beds. 2 king single mattresses with additional bedding in storage compartment for additional people. Shower was great with great water pressure, though no ventilation so it would get very steamy very quickly. Fridge wasn't on when we arrived, had to turn it on ourselves. You get a hair dryer, a kettle, 4 cups and 4 mugs. No utensils and the microwave is in the shared space where the washing machines and dryers are. Inconvenient yet tolerable.The entire building is made from wood so you can hear every movement, especially from people above/below or next to you. We had issues with the people below us and their children running and jumping around late at night which kept us up, despite me confronting them about it and asking them to keep it down, as well as the property asking them to do the same. Though this isn't specifically related to the property itself, this was definitely the biggest drawback. If it had better acoustic insulation it would have been perfect, though due to this issue, I don't see us staying here again. I suggested that management put signs up to establish a dedicated "quiet time", and charge people who continuously ignore it (yes they were that bad). I'm not one to complain or leave bad reviews, but the noise travel was a major issue for us that I think everyone should be aware of.Overall, it's very clean and new, and has small shops next door, though a bit far from restaurants.

  JRモバイルイン富良野からの返信（2026-01-05T06:11:25Z）

  Thank you for staying. We will continue to improve based on your opinion so that you can spend more comfortably.

• A

  Aaron

  カップルで旅行 · 2025年10月13日

  
  1非常に悪い

  The tablet check-in does not work, and it also failed for other guests the day before and in the same day. The provided phone number is unreachable. The building is a design failure—calling it “noisy” is an understatement, as every word and footstep of other guests is noticeable. Communication with the accommodation is only possible via email, and no assistance regarding noise issue was provided. The rooms might look nice in theory, but in practice are poorly executed without any soundproofing.

  JRモバイルイン富良野からの返信（2025-10-13T07:01:43Z）

  Thank you very much for your feedback.We’re sorry to hear that you experienced difficulties during your stay.Regarding check-in, we provide a detailed photo guide via a link sent before arrival. It seems the guest did not follow that guide, which likely caused the issue. We also did not receive any missed calls from the guest, so it is unclear which number was dialed. Our facility’s phone number, available 24 hours a day, is clearly listed in the check-in information.As for noise, if we had been contacted during the stay, we could have immediately reminded other guests to be considerate. Unfortunately, since no report was received, we were unable to take any action at that time.We will continue working to improve communication and guest comfort, and we sincerely appreciate your feedback.

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