Enso Machiya

• E

  Elias

  1人旅 · 2026年07月16日

  
  5非常に良い

  A very lovely place to stay! The staff were always friendly and ready to help at a moments notice. One thing I will say, the closest station is a 16 minute walk, but as someone who enjoys being on their feet it didn't make a difference in my opinion at all. Would recommend heavily if you'd like to feel at home in Kyoto!

  Enso Machiyaからの返信（2026-07-16T14:35:08Z）

  Thank you very much for taking the time to share such a wonderful review.We were truly delighted to read your kind words about our staff. It brings us great joy to know that you felt comfortable and at ease during your stay, and that you were able to enjoy a time in Kyoto where you felt as though you were at home.We also sincerely appreciate your feedback regarding the distance to the nearest station. We understand that the walk to the subway station may have been a little inconvenient; however, we are very happy to hear that you were able to enjoy the atmosphere of Kyoto along the way. We hope that your stroll through the Nishijin area allowed you to discover charming local shops and unique experiences that became a memorable part of your journey.It was our pleasure to be a part of your special trip, and we feel honored to have contributed to your memories of Kyoto. We would be delighted if you would think of us as a comfortable place to stay whenever you visit Kyoto again.Thank you once again for your warm review and kind support. The entire team sincerely looks forward to welcoming you again in the future.

• H

  Haruki

  カップルで旅行 · 2026年05月24日

  
  3普通

  Spacious and good staff. Close to Nijo Castle. Need Uber to go out, its located amongst residential houses 10-15mins drive from main attractions.Very clean, very pretty, traditional accommodation with inner court yard.

  Enso Machiyaからの返信（2026-05-24T15:35:07Z）

  Thank you very much for staying with us and for sharing your kind feedback.It is truly a pleasure to hear that you were satisfied with the spacious room, the staff service, as well as the cleanliness and the traditional atmosphere with the inner courtyard. We sincerely hope your time in Kyoto became a comfortable and memorable experience.We also appreciate your honest comments regarding the location. Being situated in a quiet residential area may require some transportation to reach main attractions, and we are grateful for your understanding in this regard. Your feedback will be taken into careful consideration for future guidance.Should you visit Kyoto again, we would be delighted to welcome you once more.

• M

  Magnus Fasmer

  カップルで旅行 · 2026年02月15日

  
  2悪い

  The room was a bit dusty & only separated from the reception by a sliding door. We didn’t feel like there was a lot of privacy & could hear the receptionist (talking/ sweeping etc.) very clearly.There was ”casual” cleaning during the stay, and the one day we didn’t get asked and answer that we wished for them to clean, they didn’t which was annoying.

  Enso Machiyaからの返信（2026-02-16T02:15:36Z）

  Thank you very much for taking the time to share your feedback.We sincerely apologize that the room did not meet your expectations in terms of cleanliness and privacy. We are sorry to hear that you found the room dusty and that noise from the reception area disturbed your stay. We understand how important privacy and a comfortable environment are, and we regret that we fell short in this regard.Regarding the cleaning service, we are very sorry for the miscommunication. We understand how frustrating it must have been when your request for cleaning was not properly addressed. This is certainly not the level of service we aim to provide.Your comments are extremely valuable to us, and we will review our cleaning procedures and front desk operations to ensure better consistency and guest comfort in the future.We truly appreciate your honest feedback and hope we may have another opportunity to provide you with a much better experience next time.Kind regards,

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