フローラメゾン上落合 by Tranova

• K

  Kentaro

  2026年01月13日

  
  5非常に良い

  スタッフは無人でしたが、説明がわかりやすかったです

  フローラメゾン上落合 by Tranovaからの返信（2026-04-18T04:32:40Z）

  Thank you very much for staying with us.We are glad to hear that our instructions were clear and easy to understand, despite our staff being off-site.We strive to provide a seamless and stress-free experience for all our guests, and your feedback is truly appreciated.We look forward to welcoming you back again soon!

• S

  Sei

  2025年08月03日

  
  2悪い

  布団が臭すぎた。おそらく洗っていないのではないかというくらい。

  フローラメゾン上落合 by Tranovaからの返信（2026-04-18T04:33:24Z）

  We sincerely apologize for the unpleasant experience you had with the condition of the bedding.We are deeply sorry for failing to meet your expectations regarding cleanliness during your stay.We have shared your feedback with our cleaning team immediately and are taking urgent steps to review and improve our linen management.Thank you for bringing this to our attention, and we truly regret the discomfort caused.

• A

  Annie

  カップルで旅行 · 2026年04月22日

  
  3普通

  Almost like a cabin/mobile home accommodation. It was very clean and modern. We had no issues checking in. Although it is a short walk to the nearest station and only 2 stops to shinjuku it felt far out of the city, and it was in a very residential area. Additionally, the walls are like paper and you could hear other guests in the early hours of the morning. For the same price there is better accommodation located closer to the city. It was nice but personally wouldn’t recommend over other hotels/ accommodation.

  フローラメゾン上落合 by Tranovaからの返信（2026-05-10T03:26:09Z）

  Thank you for your feedback and for staying with us. We are glad to hear that you found the apartment clean and modern, and that the check-in process was smooth for you.We sincerely apologize for the inconvenience caused by the noise from other guests and that the location did not meet your expectations compared to other options. We take your comments regarding the soundproofing and the price value very seriously as we look for ways to improve our guest experience. We appreciate your honest perspective on our residential setting and will use your feedback to provide clearer information to future travelers. Thank you again for sharing your thoughts.

• M

  Maria

  家族旅行 · 2026年01月03日

  
  5非常に良い

  Very clean and nice spot. It was central to almost everything. Only downside was having one towel per each person, wish there were more. Check in was easy, beds were comfy. Would highly recommend and would come back.

  フローラメゾン上落合 by Tranovaからの返信（2026-01-04T02:01:07Z）

  Thank you very much for staying with us this time.We are delighted to hear you enjoyed a comfortable stay.We also appreciate your feedback regarding the towels.We will use this to improve our services going forward.Thank you for taking the time to post your review.We hope you will stay with us again if you have the opportunity.

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