丹羽邸

• K

  Katrine

  グループ旅行 · 2025年09月03日

  
  3普通

  Generally the location is not bad, especially if you are there for the Hokkaido marathon, the near by MRT station is 西11丁目, about 5-10minutes walk from the station. There is a 7-11 right next to the corner. The four stars rating is going for the location, clearness and the huge space. Following are some points you might want to consider before you book the accommodation, first it is contactless check in, so there is no person there to help. The key of the entrance door is difficult to get. We stood there for half an hour just to get the key and we tried to contact the property but it is helpless. We figured the way out ourselves. Another thing is the hot water in the house. There was no hot water in the beginning, even though we follow the instruction from the booklet that provided in the house. We tried to contact the property but again helpless. We then searched in the internet and solved the problem ourselves. So if you are okay with the above mentioned issue then it is a place for you to stay

  丹羽邸からの返信（2025-09-03T13:25:35Z）

  Thank you very much for choosing our apartment and for sharing your detailed feedback. We are pleased to hear that you enjoyed the convenient location, the spaciousness of the unit, and the overall cleanliness. At the same time, we sincerely apologize for the difficulties you experienced with the self check-in process and with the hot water. We regret that our support was not sufficient when you tried to reach out, and we understand how frustrating it must have been to resolve these issues on your own. Please be assured that we are already working to improve our check-in guidance and to ensure that hot water instructions are clearer and more reliable for future guests. We truly appreciate your constructive comments, as they help us to improve. We hope we will have the opportunity to welcome you again under better circumstances.

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