IVORY 駅東

• n

  nobuhide

  グループ旅行 · 2025年03月10日

  
  5非常に良い

  とにかく設備が素晴らしい

  IVORY 駅東からの返信（2025-03-10T10:33:49Z）

  この度は当ホテルをご利用いただき誠に有難うございます。快適にお過ごしいただけたご様子で、嬉しくコメントを拝見いたしました。お客様に心地よくご滞在していただけるように、今後ともスタッフ一同努めて参ります。またのお越しを心よりお待ち申し上げております。

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  Harim

  家族旅行 · 2026年04月02日

  
  5非常に良い

  집근처가 조용해서 좋아요. 가족단위 좋을거같아요.

  IVORY 駅東からの返信（2026-07-31T09:47:26Z）

  이번에 저희 호텔을 이용해 주셔서 진심으로 감사드립니다.시설 주변 환경에 만족해 주신 것으로 알고 있어 매우 기쁘게 생각합니다.또한, 이번에 가족분들 모두 함께 투숙하시며 쾌적하게 지내셨다면 그보다 더 기쁜 일은 없습니다.저희 시설은 아파트형 객실을 갖추고 있으며, 세탁기나 간이 주방 등 가족이나 단체로 투숙하시는 고객님들께도 편리하게 이용하실 수 있는 시설을 마련해 두었습니다.앞으로도 더욱 쾌적한 숙박 환경을 제공해 드릴 수 있도록 직원 일동이 최선을 다하겠습니다.다시 찾아주시기를 진심으로 기다리고 있겠습니다.

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  Alicia

  グループ旅行 · 2026年02月06日

  
  2悪い

  By Japanese standards, the stay was far from ideal. From absolute silence until the day and time of check in the email instructions came exactly at 3:01pm (check in is from 3pm). The email was also all in Japanese and we were told to Google translate ourselves. The apartment was small and cosy though a tad cramped, which was generally fine but it was not cleaned thoroughly too - there was an orange ear plug found left by the previous guest by the bed side.

  IVORY 駅東からの返信（2026-07-31T10:52:13Z）

  Thank you very much for choosing to stay with us.We sincerely apologize that, despite choosing our property among many accommodations, we were unable to provide you with a stay that met your expectations.Regarding the check-in information, it is sent at 3:00 PM, which is the time when guests are able to enter their rooms.This is to prevent guests from entering the room during cleaning hours and to ensure that every guest receives a room that is fully prepared and comfortable upon arrival.The sending time is also mentioned in the pre-arrival message provided at the time of booking. However, we sincerely apologize that our instructions were not clear enough and caused you inconvenience.We will continue working to improve our communication methods so that our guests can receive clearer and more reassuring guidance.Additionally, regarding the cleanliness of the room, we will review and improve our cleaning procedures to ensure a more comfortable stay for all guests.Thank you very much for sharing your valuable feedback with us.

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  Hongguang

  家族旅行 · 2025年07月07日

  
  1非常に悪い

  This is the only terrible experience I have had for so many years of traveling. The bathroom is leaking badly like fountain, the bath tub has the similar size as the one for dogs in North America. It takes 5 steps from entrance to bedding area and no railing in the outside: for me this is a safely issue for any steps higher than 2 feet without railing. When I reported the leaking issue the night I checked in, the manager said they would not be able to fix it at the time, will be the next day, but did not think to assign another room for us. The worst of all, there is noise from rooms above constantly. Looks to me, it is construction defect, no sound insulation between roofs, therefore, even slightly walking will make big noise down stairs

  IVORY 駅東からの返信（2025-07-08T04:43:16Z）

  Thank you very much for staying at our facility.We sincerely apologize for the inconvenience and discomfort you experienced, including the serious water leak in the bathroom, the size of the bathtub, the lack of a handrail on the exterior stairs, and the noise from the upper floor.Regarding the water leak, we are very sorry that we were unable to repair it on the night of your check-in, even though you reported it, and that we were unable to show you another room because we were fully booked. We deeply apologize for this.We also thank you for pointing out the handrail on the exterior stairs. We take your safety concerns seriously, but we would appreciate your understanding that it is difficult to install a handrail due to the current structure. We will consider possible improvements, such as improving the steps and safety signs.We sincerely apologize for the discomfort you experienced regarding the noise from the upper floors. There is no denying that there are limitations to soundproofing performance, and fundamental improvements are difficult in some areas, but we will strive to make improvements such as alternative soundproofing measures and strengthening advance notices to increase the comfort of your stay even a little.We are very sorry that your stay did not meet your expectations. We take your feedback seriously and will use it to improve our operations in the future. We hope to have the opportunity to earn your trust again in the future.

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