Rakuten STAY TERRACE 箱根小涌谷

お風呂も温泉の量が少量です、周りの環境も何も無いしつまらなかったです
素泊まりだと外食するところが近くになく、不便だった

ペット同伴旅行 2026年01月11日

3世代で利用、誰もが満足。冷蔵庫にも心遣いがあり、朝食も美味しくいただくことができました。お風呂もゆったりして快適でした。
　当日満月でベランダでながめました。望遠鏡🔭もあったのですが、扱い方がよくわからず残念。
　これからもあちこちの楽天を利用したいと思いました。

子供連れの家族旅行 2025年12月09日

客室は清潔でしたが　カーテンが壊れていました。是非　直して欲しいです。

家族旅行 2025年11月29日

ウェルカムドリンクはお酒が飲めない我が家にとっては残念でした。お酒以外なら嬉しかったです。

2025年09月09日

旅館に感じていた物足りなさが満たされた

室内に寝室、足湯、温泉、サウナがあり、さらにキッチン、リビングも。

部屋でのんびりして、その日に自分が欲しいものを作ったり食べたり飲んだりするのが好きな自分にはぴったりでした。

調理器具も、包丁の切れ味もよく、とても快適でした。


足湯と温泉は時間も周りも気にせず好きなだけ満喫できます。

家族旅行 2025年09月05日

施設は良い

子供連れの家族旅行 2025年08月15日

部屋の温泉がよくて何回も入った

子供連れの家族旅行 2025年08月03日

Amazing hotel with great facilities, highly recommend

家族旅行 2025年06月21日

お風呂が最高！

家族3人で宿泊した。ダブルベッド二台に布団2組あり、部屋全体的に広すぎるくらい十分広かった。子供がいると子供たちにとっても楽しかっただろうと思う。一番良かったのはヒノキ(?)風呂。足を十分伸ばせるくらいのバスタブがあり、24時間湯に浸かることができる。もちろん部屋内にあるので自分達専用の風呂。シャワーも付いている。使用しなかたが、小さなサウナもあった。次によかったのが、ウェルカムドリンク・スナック。ワインボトル1本、缶ビール1本、その他1本、ワンカップ1瓶、つまみ・スナック等ふんだんに用意されていた。ペットボトルの水・お茶、コーヒーメーカー・コーヒーもあり。普段あまり飲まないのに飲んでしまった感があった。大画面テレビもあるが、意外に残念だったのはBSが見れないこと。大した問題ではないけど。食器類、洗濯機などなんでも揃っている感じだ。家族でもう少し長めに滞在すればもっとよかっただろうと思う。

家族旅行 2025年05月30日

GWで他のホテルがなかなか取れない中、幸運にも空いていて宿泊。自宅よりも広いかもと思うぐらいの部屋で、家族5人、ゆったりと過ごすことが出来ました。
朝日を浴びながらの足湯は最高でした。

2025年05月08日

すごく良かった

2025年04月13日

全体的に綺麗ですが、予約番号がメールで来てなく、
よくわからなかった。

2024年12月28日

It was good

2026年03月01日

很滿意的一間酒店，基本上沒有什麼地方可以挑剔。酒店新穎一踏入大堂門，格局新穎，內裏沒有任何職員，所以需要自行在網上scan Passport及後再到酒店進行進一步的網上check-in，成功後，會收到房間號碼和QR code的門匙。記緊需要自行拍照，因為沒有房咭會提供。如在check-in的程序上遇到問題 可以立即對着iPad進行真人FaceTime詢問解決。

房間很大，我們四人住的是有兩張雙人床的類別，廁所是乾濕分離，有兩個洗手盆，亦有溫泉浸浴及小型桑拿提供。 電視機很大，亦由Netflix YouTube 可供選擇。 房間內有微波爐，廚具，洗碗碟，咖啡機提供，雪櫃是蠢層冰格夠冷，有飯廳和露台。

家族旅行 2026年02月28日

We loved this place - private onsen, foot bath and sauna; so much space; very modern, clean and comfortable. Location was convenient- only 5 minutes walk from Kowakudani station ( although be aware that the walk is along curvy roads and parts of the walk have no footpath so it can be a bit dangerous at night).
The only negative is there is no front desk and therefore no luggage forwarding or storage before checkin or after checkout.

家族旅行 2026年02月02日

It's an amazing experience in the hotel. Huge space for family even with 10 people. I was so surprised by the extraordinary Outdoor/indoor Onsen, Sauna, Stone spa in the house! Everything was clean and tidy! And the check-in was so smooth and easy!

The only thing not that perfect was the internet speed, which made the streaming channel (Youtube, Netflix) on TV didn't smooth enough.

家族旅行 2026年01月19日

Beautiful rooms, clean and well equipped. Will recommend it! Just as few notes if this is your first time in this area: Difficult to use the appliances as they are in Japanese, even though they provide a QR code with instructions we couldn’t use it. There are no dining options nearby and no restaurant at the hotel. Check-in is virtual and they are strict with the 3 pm check-in. Difficult to find or request taxis.

家族旅行 2025年12月28日

We like this hotel as it is cozy and spacious. The hotspring at room is fab!

2025年12月23日

Easy and spacious, great for groups.

1人旅 2025年12月21日

The apartment was excellent. Amazing facilities, clean and modern.

子供連れの家族旅行 2025年12月20日

I am completely impressed with this property. Smooth check in, huge apartments with the backyard for the pet (pet will have the bed, toys and everything needed), amazing onsen, shower and foot bath, slippers for inside and outside (pj’s of course). Sleeping area included two long size beds, projector. There was a telescope in the living room and kitchen had all amenities you can imagine. Fridge was stocked with free drinks and snacks including wine. Clean, practical, in a beautiful area. I am very thankful for the choice among all hotels in Hakone.

1人旅 2025年12月19日

Modern hotel, thoughtful amenities. Loved it

子供連れの家族旅行 2025年12月16日

房間空間很大，有桑拿房，浴室入邊可以浸溫泉，露台出邊可以浸住腳飲杯嘢睇風景
有機會下次都想再住多次

グループ旅行 2025年12月15日

Great property. Location is a 6-7 mins walk from the station. Can be a little inconv with luggage. Overall was superb. Will surely come back and stay here.

家族旅行 2025年12月15日

The olace is very quiet and great as a getaway! However, lack of rubbish clearing stations is something we face a problem with.

家族旅行 2025年12月01日

We had an amazing time here but they could've provided better food options considering how remote the location is and there weren't any restaurants nearby! Check out was also an hour earlier than most of the hotels we stayed at.

家族旅行 2025年11月29日

Relaxing atmosphere. Spacious room. Very high tech place. Great location for transportation of bus and more importantly -> train station for a mountainous villas & towns.

家族旅行 2025年11月22日

Loved this property! Perfect place for a stay-in get-away. Very relaxing and the onsen was AMAZING!

家族旅行 2025年11月21日

Fantastic room with all the modern amenities- sauna and onsen were fabulous and they left snacks and drinks. Some amenities were hard to figure out or didn’t work (projector, vending machine, balcony light made it hard to use the telescope). It would have been nice to have staff on site to consult (calling a number can be awkward and feel like too much work).

カップルで旅行 2025年11月09日

This place is excellent! Has everything and anything you wanted. The room is spacious and has your own onsen and steam room! The hotel is new so everything is spotless! The welcoming drinks and snacks are a nice touch! The only down side is the check in process could be easier!

家族旅行 2025年11月09日

It's a very good hotel, we all had very time, and enjoy the facilities in the unit .
Very clean and spacious.

家族旅行 2025年11月05日

O local estava limpo e bem arrumado. É exatamente como nas fotos, tudo bem equipado e de bom gosto. O onsen foi uma delicia. O espaço fica perto da uma estação de trem mas válido comentar que não tem restaurante ou similar nessa estação.

カップルで旅行 2025年11月04日

Amazing place. Just book it.

1人旅 2025年11月01日

My room was absolutely stunning. Cleanliness 10/10. Check in was a breeze. The room was so spacious the outdoor patio had a footbath, grass area, bbq and outside table. The room was equipped with absolutely every single thing you needed, it even had a telescope! The best thing was the fully equipped kitchen and the beautiful private onsen with a big window that opens up to the backyard. Privacy is 10/10. It’s also 10 minutes car ride to the Hakone Open Air Museum and a 7/11. 100/10 experience at this place!

2025年10月26日

The room is very clean and tidy. I like the most is the size of the room and the Onsen.

家族旅行 2025年10月23日

Really nice property but not close to any restaurant or 7-11 without taking an Uber. Terraces, onsen, shower and full kitchen are lovely. Would be nice to have a screen across the 2nd bedroom for privacy. Also a way to turn off the auto light in the foyer. Provided pajamas are so soft and comfortable!

家族旅行 2025年10月18日

Best hotel, private onsen was amazing. Accessible to bus and train

グループ旅行 2025年10月17日

This felt like a luxury apartment with a private onsen, large tv and bbq. The location itself is near a train station and several bus stops. Please be aware that this property is on a mountain so getting to those might stretch your calf muscles. Lovely location!

グループ旅行 2025年10月10日

Our stay was absolutely wonderful — it truly felt like a home away from home. Everything was exactly as advertised, if not better. The room was impeccably clean and thoughtfully arranged. One of the highlights was the indoor onsen, which offered a serene and private experience with a breathtaking view of the mountains. It was the perfect place to relax and unwind. Highly recommended for anyone looking for comfort, tranquility, and authenticity.

家族旅行 2025年10月08日

Parking was great, room was spacious for a family of 4 and the hot spring , foot bath on balcony and hot room was great!!

子供連れの家族旅行 2025年10月04日

The kids love the apartment bur check in is a bit complicates as filling out all details including address age, etc took me more than half an hour to fill it out especially with more than 4 people. Luckily we were able to do it inside the room otherwise everyone was so tired to wait for me to finish to fill out the check in procedures. Other than this, everything is excellent. Thank you for the stay.

2025年10月01日

Definitely accommodation suited for holiday makers with a car. Facilities were immaculate. Limited dining options but able to walk 6-7 minute to train station to Hakone for dinner. Bus 4-5 minutes.

家族旅行 2025年09月22日

La propiedad nos encantó! Es hermosa, todo esta en perfecto estado, nuestro departamento tenía su propio sauna y onsen, muchas comodidades, excelente ropa de cama, lavadora, fue excelente para ma familia de 6 miembros! Todos estuvimos de acuerdo que fue nuestro mejor hospedaje del viaje ... nos pusieron bebidas de cortesía en el refrigerador... magnífica estancia

2025年08月03日

A very peaceful stay, sad that a lot of the restaurants around the place closes for the day near the time of check in.

1人旅 2025年07月25日

Traveled with the family including 2 kids under 12. Check in was redundant - Had to check in via link sent in email then again upon arriving. Tedious to enter the same address per guest. We could not have our luggage shipped there as there are no employees on site. There is no luggage holding either which was clear on the website. When booking, was not able to book breakfast or dinner which was a blessing in disguise.It appears you would have to heat the food yourself in the microwave oven. There’s not much to do around the property. Restaurants in the area (10min car ride) all need reservations day/weeks in advanced, so plan ahead! The nearest convenience store is an uphill walk - we ended up taking a taxi to and from. The unit offers pajamas, slippers, toothbrush, shampoo/conditioner/body wash. Does not provide body lotion of skin care products as other places do. It does have all the appliances you need but warning, clothes in the dryer do not dry at all. You’re better off hanging to dry your clothes on the balcony (Traveled in July). Onsen was nice but nothing to write home about. Shower was amazing! Beds were comfortable too. Overall my stay was comfortable but I would have preferred to book something with Keiseki dinner and breakfast served on site or somewhere near Lake Ashi or within Gora. Also, massage services here book up quickly. We were not able to enjoy them as we waited too late to make a reservation.

子供連れの家族旅行 2025年07月22日

Hakone

Spacious and beautiful views of the surrounding hills. Only downside is that there are no food places within walking distances, but was able to take the train to nearby places.

家族旅行 2025年07月09日

Beautiful

The apartment was lovely. To get to the train station you had to cross a busy street and there was no sidewalk which was a little scary; however, the apartment was conveniently located within 5 min walk from the train station and the bus stop. The place has no staff so there is no luggage storage option. Luckily if you take the train one stop there are storage lockers available at the next train station. Because there are no staff you receive an entry code to get into the building and your room via email the day before.

グループ旅行 2025年06月30日

Excelente opción en Hakone!

Es un lugar exquisitamente amueblado, ultra cómodo, ideal para descansar en Hakone, lo único es moverse hacia las estaciones del transporte, considero que lo mejor es llevar su propio auto. Fuera de eso, el equipamiento de la habitación y las comodidades como tener su propio sauna y onsen en la habitación no tiene precio!

家族旅行 2025年06月28日

very nice property! instructions on how to use microwave way too complicated. would have been nice if there was an start stop button in English. Washing machine also hard to use the dryer cycle. Poor English instructions.

家族旅行 2025年06月26日

Onsen tub in room was fantastic

家族旅行 2025年06月24日