Rakuten STAY TERRACE 箱根小涌谷

Amazing hotel with great facilities, highly recommend

2025年06月21日

お風呂が最高！

家族3人で宿泊した。ダブルベッド二台に布団2組あり、部屋全体的に広すぎるくらい十分広かった。子供がいると子供たちにとっても楽しかっただろうと思う。一番良かったのはヒノキ(?)風呂。足を十分伸ばせるくらいのバスタブがあり、24時間湯に浸かることができる。もちろん部屋内にあるので自分達専用の風呂。シャワーも付いている。使用しなかたが、小さなサウナもあった。次によかったのが、ウェルカムドリンク・スナック。ワインボトル1本、缶ビール1本、その他1本、ワンカップ1瓶、つまみ・スナック等ふんだんに用意されていた。ペットボトルの水・お茶、コーヒーメーカー・コーヒーもあり。普段あまり飲まないのに飲んでしまった感があった。大画面テレビもあるが、意外に残念だったのはBSが見れないこと。大した問題ではないけど。食器類、洗濯機などなんでも揃っている感じだ。家族でもう少し長めに滞在すればもっとよかっただろうと思う。

2025年05月30日

GWで他のホテルがなかなか取れない中、幸運にも空いていて宿泊。自宅よりも広いかもと思うぐらいの部屋で、家族5人、ゆったりと過ごすことが出来ました。
朝日を浴びながらの足湯は最高でした。

2025年05月08日

すごく良かった

2025年04月13日

全体的に綺麗ですが、予約番号がメールで来てなく、
よくわからなかった。

2024年12月28日

Hakone

Spacious and beautiful views of the surrounding hills. Only downside is that there are no food places within walking distances, but was able to take the train to nearby places.

2025年07月09日

Beautiful

The apartment was lovely. To get to the train station you had to cross a busy street and there was no sidewalk which was a little scary; however, the apartment was conveniently located within 5 min walk from the train station and the bus stop. The place has no staff so there is no luggage storage option. Luckily if you take the train one stop there are storage lockers available at the next train station. Because there are no staff you receive an entry code to get into the building and your room via email the day before.

2025年06月30日

Excelente opción en Hakone!

Es un lugar exquisitamente amueblado, ultra cómodo, ideal para descansar en Hakone, lo único es moverse hacia las estaciones del transporte, considero que lo mejor es llevar su propio auto. Fuera de eso, el equipamiento de la habitación y las comodidades como tener su propio sauna y onsen en la habitación no tiene precio!

2025年06月28日

very nice property! instructions on how to use microwave way too complicated. would have been nice if there was an start stop button in English. Washing machine also hard to use the dryer cycle. Poor English instructions.

家族旅行 2025年06月26日

Onsen tub in room was fantastic

家族旅行 2025年06月24日

Top top

Top !! Enfin une surface correcte pour 4
Appartement super bien équipé avec un bain extérieur pour les pieds et un intérieur
Juste le Check in un peu long avec l’appel visio
On a adoré cet appartement

2025年06月17日

房間很大、溫泉跟桑拿室很舒服，提供的飲品跟零食很讚，還有望遠鏡可以觀星。唯一的缺點是早上十點就要check out，也不提供寄放行李服務，但有機會會想要多待幾天。

2025年06月15日

The room is gorgeous with spacious living room. We enjoyed everything, from onsen, kitchen island and the dining area. This is a perfect hotel for relax and enjoying. The only drawback is that there's not much nearby. Also a little unsafe walking from the station, as the hotel is located along the curve road with cars and trucks approaching fast. We ended of calling cab every time since returned in the evening.

家族旅行 2025年06月13日

Perfect. Center of Tokyo, efficient, nice staff!

2025年06月12日

We stayed in a room accommodating 6 people for 2 nights.
Good point: big kitchen with all the things you may need, big balcony to BBQ
Bad point: ONLY 6 towels given for 2 nights, no more given even you ask for. Next to a slightly busy road

家族旅行 2025年06月11日

Outstanding

2025年06月11日

This hotel is definitely the best we've stayed at, not only on this trip, but on all our trips. Simply fantastic. It was a spacious apartment with queen-size beds, a sauna, and a jacuzzi. Fully equipped and with complimentary toiletries. The best!

2025年06月08日

A lovely apartment hotel to stay in while in Hakone. The in room onsen and foot bath was amazing. Would definitely recommend for anyone staying in Hakone for a few days.

2025年05月31日

Actual property and room were amazing. It was very large for Japan and everything was new. It felt like a nice modern apartment but had a sauna, onsen, and footbath! Onsen was very nice and while not outside, you could open the large window for some cool air. The room really was far beyond my expectations. Now the location was okay - it was next to a busy/noisy street and while near some hills, plenty of power lines before you could see it. It was a short walk to the station, but there was that busy street and no sidewalk for a bit you had to cross. Not much around to do or eat? So very enjoyable inside, but couldn't really leave unless you had a car. So I expect it was mainly for people driving.

子供連れの家族旅行 2025年05月13日

Amazing accommodation!! This place exceeded our expectations!! It was very spacious and had so many amenities. The foot bath and onsen style bath were fantastic especially with the cold weather we experienced. They had a tv and projector too. The location was super close to the train station too- bit difficult to walk along the busy windy main road but all in all great place. We definitely plan on returning

2025年05月01日

Beautiful rooms with excellent additions. Really resembles how relaxing and enjoyable Hakone is.

カップルで旅行 2025年04月30日

房間非常乾淨，而且配有電子燒烤爐，還有多一個電磁爐可火鍋，附近沒有餐廳，但可開車15分鐘到超市購物，晚上可以享受房間裏面的設施，溫泉有認證，非常舒適

家族旅行 2025年04月29日

We had everything we needed. The view was beautiful and the bathroom was amazing

家族旅行 2025年04月27日

Beautiful property with so many extras!! The onsen, footspa, and sauna were incredible with the mountain views. Enjoyed the snacks and drinks and loved having a spa onsite where I had the best massage. Hope I can return for another stay!

グループ旅行 2025年04月25日

Pro:
Clean
Easy parking
Vending machine food / drink
Full of amenities (detergent, toothbrush, toothpaste, bath towel, slippers, comfy pj's)
Stacked kitchen (welcome drinks/snacks)
PRIVATE ONSEN/FOOTBATH
High tech access
Lots of storage


Con:
No one to deal with luggage
Need instructions for onsen use (how to turn off)
Need instructions for garbage

子供連れの家族旅行 2025年04月24日

HEAVEN ON EARTH

One of the best places I’ve ever stayed at! I would totally recommend. Check in and check out was easy, just read email instructions. Check emails frequently. The directions are very clear. Super clean and modern. The private onsen was DEVINE! I had the BEST time staying here. I would definitely come back and totally recommending this place to my friends and family.

2025年04月21日

Exceeded our expectations! Great location, excellent and spacious room with the bonus of a private onsen and sauna. Easy check in as well. Would highly recommend!

2025年04月21日

If you want privacy, know where you're going, bring your own food, and are tech saavy. This place is good. But it's a personless hotel. Nobody greets you or tells you what's around. When we first arrived it was a little scary. Like where is everyone? That said the private onsen was great and the facility was brand new.

子供連れの家族旅行 2025年04月20日

Amazing!

Absolutely incredible. So spacious and so many pleasant surprises such as the matching pyjamas, onsen, foot spa and sauna!

2025年04月20日

The large family room was spacious and clean. Great modern furnishings with classic Hakone touches like a sauna and onsen in the room. Beautiful views from the balcony.

2025年04月20日

Relaxing stay

The room was wonderful!! Very relaxing even though there is a road under the hotel. Remember there is no staff at the hotel and no restaurants near by. So you need to think about breakfast and dinner. We used the local 7/11 and Gora is only one station away. Had an amazing massage in the evening.

2025年04月19日

Very nice

Very spacious and full of amenities, loved the hot spring tub. Only issue was they was food smell from somewhere at times. Great beds and kitchen.

2025年04月18日

Luxury in the mountains

Very nice apartment in Hakone with private onsen and foot bath.
Kitchen was well equipped and we loved eating breakfast with a stunning view of the mountains.
Beds are comfortable- the only downside is that both double beds are placed in same room and then the futons (2 floor mattresses) was in a separate room. A bit odd but fortunately 2 of us slept well on the mattresses.
The onsen was very nice!

For restaurants - use Google Maps. They are located in small towns in the area, and the best way to get around is by train or bus - it is fast and super easy. Just use the Suica card on the phone like in many other cities in Japan.

I highly recommend this hotel!

2025年04月18日

Excellent facilities, private onsen was amazing.

家族旅行 2025年04月17日

Walking to the back entrance with luggage was a bit dangerous. Otherwise the property was beautifully designed on the inside. Luxurious private spa experience. The heated rock bed was one of the best features.

子供連れの家族旅行 2025年04月17日

What a beautiful property !!! Not a lot of dinner options unfortunately. The scenery around Kowakudani is stunning.

2025年04月16日

The property has literally zero amenities. No lobby, no front desk, no luggage storage, no staff, nothing in the area as far as dining (unless you have a vehicle). It was very challenging for us as it was raining and cold. There were no restaurants walking distance so we ate supper out of the vending machine. We had to check out at 10 am but had nowhere to store our luggage until our airport transport arrived at 2 pm. We had to haul luggage in the rain (with three kids) along the windy road to the closest train station to find somewhere to kill time. For the price i definitely would not recommend staying here.

子供連れの家族旅行 2025年04月05日

非常美好的體驗
無論是設計裝潢以至到內部設施私人風呂桑拿、溫泉浸腳非常完美
房間設計非常寬敞，備有Netflix接駁很適合放鬆，享受一晚

カップルで旅行 2025年03月09日

Guest check in was complicated room check in was fine other than that no issue!

グループ旅行 2025年03月08日

Beautiful, relaxing unit with foot bath and private onsen. Sauna room too but did not have time to use it. Communication tablet worked well when we had questions. No microwave and no coffee refulls but refrigerator had snacks and drinks upon late arrival so that was a relief! Train tram short walk uphill and bus stop a short walk downhill in opposite direction so very convenient location!

2025年02月20日

Fabulous property over the top amenities and private onsen. Everything with our stay was perfect except the clothes washer that could be better.

家族旅行 2024年12月23日

The property itself is amazing. The room is very specious with kitchen and laundry facilities. The private onsen and foot bath on the balcony are bonuses. Very close to train station and not too far from 7/11.
However, the check in process was a nightmare. We were meant receive the reservation number and the pin to get into the building, but that never happened. We were stranded outside in the cold weather for at least half an hour. Another guest at the hotel let us in and told us they had the exact issue when checking in. Our friend who made booking via a different platform didn't receive email instruction either. They need to improve their check in process.

子供連れの家族旅行 2024年12月12日

Clean, modern and convenient

2024年11月13日

This is a very nice property with great amenities like the foot bath and Onsen and the cold plunge

家族旅行 2024年11月10日