gran terrace Le Lien HAKONE

• T

  Tina

  カップルで旅行 · 2025年01月01日

  
  5非常に良い

  Great staff, nice view, clean room and nice onsen

• F

  Frances

  グループ旅行 · 2024年04月04日

  
  4良い

  The staffs are amazingly helpful, courteous. The only problem is there is not enough food support. The welcome tea plate and ordered coffee plate are wonderfully arranged with deserts with petal decoration. The hall smells wonderful. Like it very much!!

  gran terrace Le Lien HAKONEからの返信（2024-04-04T07:27:30Z）

  Thank you for choosing us as the place to stay for your special day, staying with us, and also for leaving us such an generous review.We apologize for not being able to accommodate your request for an additional meal on that day.As an auberge, we place great emphasis on our cuisine, and we believe that we should not easily rely on frozen or pre-packaged ingredients.As food is a life saving resource, we are committed to reducing food waste and do not over-order or over-stock.After all, there is a lot of uncertainty about what is going on. However, there are still many things we can do to prevent it.We look forward to seeing you again next time. Wish you have a wonderful trip in Japan

• S

  Surapong

  家族旅行 · 2024年03月21日

  
  5非常に良い

  Everything of the hotel is great only how to get to hotel is a bit difficult if you don't drive your own car.

  gran terrace Le Lien HAKONEからの返信（2024-03-21T06:26:22Z）

  Thank you for using our hotel during your trip to Japan.We are very honored to have been of service to you.Thank you for your very friendly way of speaking to our staff.Sorry for the traffic inconvenience.Know that inconvenience, we have tried our best to guide customers on the shortest and most convenient way to get to our hotel.We will be happy to see you again. We will try to provide you with even better service.Wishing you good health.ขอบคณ

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