ホテル南風荘

偶然ホテルズコムで見つけたホテルでしたが、キレイで従業員の皆さんがとても感じよく、部屋も清潔で食事もおいしく温泉も使い勝手がよく最高でした。予約の際に高齢の母と行くのでエレベーターから近い部屋だとありがたい、と伝えたらエレベーターの真ん前の部屋でした。売店で帰る日までという福袋を売っており、買うか悩んでいたら笑顔のステキな担当者が「ご縁がありましたらご購入いくださいね。」といってくださり、買ってみたところとってもすばらしい内容でした。部屋食の担当者も朝のレストランの担当者も細やかな心づかいで若い方が意欲的に働けるホテルなのかな？と感じました。ぜひまた来たいホテルです。

2026年01月06日

全体的に及第点です。部屋によって違います。

2025年12月31日

清潔な客室、スタッフの対応、食事など満足でしたが団体の宿泊の方も多く夜遅くまで騒いでいるの声が聞こえてきたのが残念でした。

2025年12月30日

スタッフの対応良かったと思います。料理も美味しかったです。

子供連れの家族旅行 2025年10月28日

露天風呂付きの部屋は最高！
ただシャワーの水圧が低いのが残念😢

2025年09月16日

別館だと大浴場まで歩きますが、運動と思えば苦ではない。食事、温泉も良かった。

子供連れの家族旅行 2025年08月29日

朝食のバイキングや夕食の3種からの選択可能
などの料理がとても良かった

グループ旅行 2025年08月27日

スタッフの方々が皆さん感じが良かった

カップルで旅行 2025年08月12日

大変良かった。
妻が妊娠していることを伝えていたのに帰りの送迎バスで、立ち乗り乗車前提で乗せられたこと以外は。

2025年06月15日

素晴らしいサービスではあったものの、明らかに前回のステイでは質が低下していたのが残念でした。宿泊客の変化や人手不足はあると思いますが、日本らしいサービスの維持を願いつつ評価しました。

2025年05月27日

割引価格のせいか、別館の古い宿泊部屋でした。
トイレが狭く、窮屈なので廊下側の外のトイレを利用しました。（そこは、きれいでひろい）

夕食等は他の皆さんと遜色無かったと思うので、満足でした。

家族旅行 2025年04月10日

ご飯も美味しくスタッフの方も丁寧で、何より露天風呂付きのお部屋に泊まれたことが最高の思い出になりました。
朝ごはんも豪華で、とても楽しめました！

グループ旅行 2024年11月09日

対応も丁寧で、食事もよかったです。
温泉もキレイでした。

家族旅行 2024年10月12日

Staff

グループ旅行 2026年01月07日

Our room was in what appeared to be the older annex and the building and room were both old and shabby. There was peeling wallpaper and lamp shades that were coming apart. The shower room was tiny with dirty looking grout and looked like something in a third world country. We were told we didn't have breakfast included, which I know I booked. The staff said they could not add breakfast for us and said they'd check availability the next day, but never got back to us. There are no shops or restaurants near the hotel, and the bus stop is located up a steep hill. A shuttle brought us to the hotel with our luggage but didn't leave early enough for us to make our train ride when we were leaving. Pushing our luggage uphill was no joke! The onsen was the saving grace. It was wonderful with great amenities and yukata available in different sizes. This was the most expensive hotel room on our trip by far, so the lack of breakfast and the shabby rooms were a disappointment.

家族旅行 2026年01月02日

Only confusing to navigate around the hotel

カップルで旅行 2025年12月22日

没买酒店的餐食，就餐非常不便。还好旁边的温泉有很棒的餐馆。

2025年12月11日

We really enjoyed our traditional Japanese room complete with our own private onsen. There is very little English spoken at the hotel but a lot of effort put into ensuring we were comfortable. It is a 20 minute walk from the train station but that was fine and a nice relaxing way to end the day. There is also a hotel shuttle but it is very crowded so we opted to walk instead. We booked the half board (breakfast and dinner) with our stay and it was absolutely fantastic. The quality of the food was second to none and each meal felt like a food experience. If you are looking for an authentic Japanese culinary experience with a little bit of elegance added in, go for the half board.

2025年11月25日

everything was nice, especially the kimonos!

家族旅行 2025年11月15日

room good size. Extremely dusty in the carpeted area - there was a bedside table (unmovable) between the 2 beds with an extremely thick layer of dust that seems (and smelled) like it's not been cleaned in years. Don't stay if any allergies

2025年10月29日

Our stay at Hotel Nanpuso in Hakone was just amazing. The hotel offers beautiful hot springs and a relaxing atmosphere surrounded by nature.

We stayed in a room with an open-air bath, which was a truly special experience, peaceful, private, and perfect after a long day of exploring. The staff were friendly and welcoming, and everything was clean and comfortable.

This hotel is perfect for anyone looking to enjoy Hakone’s traditional charm and natural beauty in a relaxing, luxurious way. We would love to come back again!

家族旅行 2025年10月26日

The room was nice although our “garden” view was just a tiny patch of grass and some rocks. The service was excellent at this hotel. The onsen was nice although there wasn’t an outdoor area, just a large rectangular pool.
Very nice Kaiseki dinner served in the room.

家族旅行 2025年10月25日

No options for dinner menu and timing of dinner

家族旅行 2025年10月20日

clean room, great food,

2025年10月20日

Highly recommend splurging for the upgraded room with the open-air hot spring bath and full kaiseki dinner. It is a big step up from the standard room and absolutely worth it. The private hot spring on the balcony is incredible, especially after a long day of exploring or hiking. Dinner service was excellent — the young lady who served me was polite, professional, and very accommodating despite the language difference. Breakfast the next morning was also great, with a wide variety of dishes. A wonderful, memorable Hakone experience.

2025年10月19日

Hotel Nanpuso has an older, traditional feel, which adds to the charm of this type of Hakone onsen hotel. The room was spacious and comfortable, if a bit old fashioned, and the staff were professional and kind. Dining options are limited, especially midweek or if you do not plan to go back into town, so it is best to book a room that includes meals. Overall a relaxing and pleasant stay.

2025年10月19日

Great staff, very welcoming and friendly. Attentive and patient.

カップルで旅行 2025年10月19日

Cadre splendide

カップルで旅行 2025年10月10日

The room was outstanding and the staff was very accommodating. We fell in love the the local area and the private open air hot spring was amazing.

2025年10月03日

My Hotel Nanpuso experience was wonderful. The thoughtful support of the staff, the wonderful traditional Japanese facilities including hot spring baths, ensured my stay could not have been better! Thank you

2025年09月25日

I liked the hotel, my room, the private onsen on the balcony of my room, the food, and the staff. Although it was difficult at times during my stay to communicate with all the staff in English, some staff, who were conversant in English, were able to assist me. Otherwise, I had a very nice time and enjoyed the property very much.

2025年09月18日

Excellent service

2025年09月14日

Nice!

Rooms are big and airy, and affordable even for a solo traveller like me. It means more towards a traditional feel than modern, and it's got everything I needed to make my stay comfortable and memorable. I just wish they'd be more open towards tattoos in their public bath, but there are tattoo tolerant onsen on walking distance.

2025年08月28日

Love this hotel and onsen spa , had tradition dinner in our room , then breakfast buffet , super nice,

2025年08月07日

The cost of accommodation is on the low side.

Facility is very old

2025年08月05日

Very good food.

2025年06月16日

Extremely generous customer service and excellent breakfast and dinner choices

家族旅行 2025年05月23日

A Truly Authentic Japanese Experience – Simply Unforgettable!

Staying at Hotel Nanpuso was like stepping into the heart of traditional Japan. From the moment we arrived, we were immersed in authentic cultural touches — the beautiful architecture, serene surroundings, and the warm hospitality.

The traditional yukata clothing provided made the experience feel even more special and immersive. The hot spring (onsen) was absolutely relaxing, and the setting was peaceful and beautifully maintained. The entire hotel, from the design to the atmosphere, radiated elegance and tradition.

Every corner of the building and its surrounding nature made us stop and admire. If you're looking for a true Japanese experience, this is the place. Just wow. Highly recommended!

家族旅行 2025年05月21日

第二次入住

上次住應該是5-10年前了，很喜歡環境所以這次帶家人再訪。
服務很好，箱根很美、溫泉很棒，旅遊很放鬆！
唯獨晚餐沒有太驚艷，有點小小的可惜。

2025年05月13日

Gran Hotel

Fue una gran experiencia, muy buen servicio y calidad de los alimentos.
Lo recomiendo ampliamente.

2025年05月06日

This hotel is local traditional. You experience it…

2025年04月19日

Staff were all professional and helpful. They understood that it was a special occasion and we're very helpful throughout the stay.

家族旅行 2025年04月10日

My husband, daughter and I spent our last night in Japan at this property. At the time of booking, rooms with a private onsen were sold out. We missed out on the experience but we stayed at the Annex (a little outdated but Ok). Check in and check out were a breeze. Very polite clerks. I liked their gift shop, complimentary coffee and treats in the lobby. Overall, I would recommend it.

家族旅行 2024年12月23日

Spacious rooms

カップルで旅行 2024年11月30日

What I like most : Japanese breakfast, Kaiseki dinner and the private hot spring.

What I don't like: need to take shuttle bus to go up and down hill.

カップルで旅行 2024年11月23日

The hotel is in the middle of nowhere, and transportation options are very limited. The last trip to and from the hotel is at 5 PM. Additionally, the hotel service bus is not free; you need to pay ¥200.

I booked this hotel because I saw it on YouTube and expected the Kaiseki dinner to be served in my room. However, I was disappointed as we ended up having dinner in the restaurant on the 6th floor instead.

The area was serene and cold, which might explain why there’s no air conditioning in the rooms (at least in mine).

Some staff members are friendly, while others seem less so. Since they all wear masks, it’s hard to tell.

グループ旅行 2024年11月22日

Lovely hotel with charm. We had a half Japanese and half continental room for 3, located in the annex, and it was pretty spacious. The staff was absolutely fantastic throughout our stay and we loved the dinner and breakfast. It was great to be able to use a shuttle (for a very small fee) to take us to the train station at the end of our trip as the walk is a bit much with suitcases.

家族旅行 2024年10月20日

This is the MOST disgusting hotel I’ve ever stayed in and I’m not exaggerating. I could post pictures, but it’s too disgusting to post.

The building is 70 years old. The room STINKS. There’s mildew everywhere, shower, walls, lamps, etc. NO AC. The vent is full of disgusting grime. Dust EVERYWHERE. SMELLS EVERYWHERE including beds. I didn’t really sleep the entire night and my mom didn’t either. The room triggered all my allergies. and I was coughing the whole time. Never ever seen a hotel room so old and dirty.

We woke up and got out of the hotel around 8am ASAP. I don’t even know why such hotel room exists in 2024. It was purely insufferable

家族旅行 2024年10月18日

Amazing place and stuff. Beautiful view

2024年10月10日