GLOU Shinjuku Family

• V

  Vivian

  子供連れの家族旅行 · 2026年06月30日

  
  5非常に良い

  The room is clean and basic necessities provided are excellent for both a short and long stay.

  GLOU Shinjuku Familyからの返信（2026-07-28T09:58:00Z）

  We are so glad you had a great stay with us.Thank you so much for your kind feedback .Thank you very much.

• p

  penelope

  グループ旅行 · 2026年06月26日

  
  1非常に悪い

  Habitación muy vieja..las paredes sucias.. huele a humedad y todo lo que dejas coge ese horrible olor... Muy poco cuidado para el precio tan elevado que es..no lo cojáis

  GLOU Shinjuku Familyからの返信（2026-06-28T13:31:08Z）

  Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.We sincerely apologize for the condition of the room and for the unpleasant odor you experienced. This is certainly not the standard we aim to provide to our guests. We take comments like yours very seriously and will share your feedback with our management and housekeeping teams so that the room can be thoroughly inspected and any necessary improvements can be made.We appreciate your honest comments, as they help us improve our service. We apologize once again for the inconvenience and disappointment caused during your stay.

• N

  Nam

  子供連れの家族旅行 · 2026年06月20日

  
  4良い

  Rooms were clean, with mini fridge, microwave, WiFi, AC, and bathroom amenities as advertised. We just ran into a little problem that check-in process required an email that we never got. Listed phone number did not get a response, but ringing the electronic “doorbell” had an immediate answer and resolution from a remote attendant.

  GLOU Shinjuku Familyからの返信（2026-07-28T09:56:20Z）

  Thank you so much for choosing to stay with us.We are so glad you had a great stay and the doorbell vedio had very helpful .We hope we have the oppurtunity to accommodate you again in the furture .Have a safe journey .Thank you very much

• T

  Thuyen

  家族旅行 · 2026年06月14日

  
  4良い

  It was clean, not very spacious, somewhat close to a station, check-in was good.

  GLOU Shinjuku Familyからの返信（2026-06-19T11:33:04Z）

  Thank you very much for your feedback. We’re glad to hear you found the place clean and appreciated the smooth check-in process. We also appreciate your comments about the space and location, and will keep them in mind as we continue to improve. We hope to host you again in the future

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