バンヤンツリー・東山 京都

• K

  Koji

  カップルで旅行 · 2025年03月01日

  
  4良い

  ルームサービスが最悪メニューが少ない、おいしくない、遅い

  バンヤンツリー・東山 京都からの返信（2025-04-25T09:12:25Z）

  Koji 様この度はバンヤンツリー・東山 京都にご宿泊を賜り誠にありがとうございます。ルームサービスについて、ご満足いただけるものをご提供出来ませんでしたこと、心よりお詫び申し上げます。改めて現在のメニューを見直し、スタッフの再教育に力を尽くし、バンヤンツリーでしか味わうことの出来ない体験を皆様にご提供出来るよう邁進して参りますので、引き続きご愛顧いただけますと幸いでございます。バンヤンツリー・東山 京都マネジメント一同

• E

  Elliot

  カップルで旅行 · 2026年06月06日

  
  5非常に良い

  Had a wonderful time with my wife after spending 4 nights at the Banyan. Staff were warm and welcoming, room was beautiful, clean and spacious. Will be returning!

• s

  silvio

  カップルで旅行 · 2026年06月02日

  
  5非常に良い

  Very unique hotel, beautiful room only thing they need to improved little bit of breakfast . But everything else very nice.

  バンヤンツリー・東山 京都からの返信（2026-06-19T10:54:07Z）

  Thank you very much for your kind review and for awarding us a perfect score following your stay at Banyan Tree Higashiyama Kyoto.We are delighted to hear that you found our hotel unique and enjoyed the beauty of your room. It is truly rewarding to know that you had an overall pleasant experience with us.At the same time, we sincerely appreciate your feedback regarding the breakfast. Your comments are very valuable, and we will certainly share them with our team as we continuously strive to enhance our offerings and overall guest experience.We are grateful for your kind words and hope to have the pleasure of welcoming you back again in the near future.Warm regards,Banyan Tree Higashiyama Kyoto

• R

  Rohit

  2026年05月26日

  
  2悪い

  For a 5 star hotel, the service is terrible. Don’t even step near the restaurant. The concierge is also pretty useless.

  バンヤンツリー・東山 京都からの返信（2026-05-27T06:22:18Z）

  Thank you for taking the time to share your feedback regarding your recent stay at Banyan Tree Higashiyama Kyoto.We are truly sorry to learn that your experience did not meet your expectations, particularly in regard to our service, restaurant, and concierge team. Your comments are taken very seriously, as providing attentive and professional service is at the core of our brand.We deeply regret that we fell short during your visit. Please be assured that your feedback will be shared with the relevant teams so that we can review and improve our service standards and guest experience.We sincerely apologize for the disappointment caused and hope we may have the opportunity to welcome you again in the future to provide a much-improved experience.Warm regards,Banyan Tree Higashiyama Kyoto

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