HOTEL Tomiya with M's

• N

  Naoki

  1人旅 · 2025年12月22日

  
  3普通

  手洗いが浅いのですぐ水跳ねする。蛇口が動かないので空気清浄機の水補給も少ししか出来ず不便。タオル掛けにくい、ベッドがギシギシいう。デザイナーズで見た目は良いが使いづらい。

  HOTEL Tomiya with M'sからの返信（2025-12-22T09:53:55Z）

  この度は Hotel Tomiya with M's にご宿泊いただき、また貴重なお時間を割いてご意見をお寄せいただき誠にありがとうございます。ご滞在中、洗面台の水跳ねや蛇口の使いづらさ、空気清浄機の給水、タオル掛け、ベッドのきしみ音など、多くの点でご不便・ご不快な思いをおかけしましたこと、心よりお詫び申し上げます。デザイン面を評価していただいた一方で、実際の使い勝手においてご期待に添えなかったことを、私どもも大変残念に思っております。いただいたご指摘は真摯に受け止め、設備や備品の見直し、今後の改善課題として社内で共有し、より快適にお過ごしいただける宿泊環境づくりに努めてまいります。至らぬ点があったにもかかわらず、率直なご意見をお寄せいただきましたことに、改めて感謝申し上げます。次回お越しいただける機会がございましたら、より良いご滞在を提供できるよう精一杯努めさせていただきます。エムズホテル　スタッフ

• M

  Masaki

  2025年03月24日

  
  3普通

  Close to the station

  HOTEL Tomiya with M'sからの返信（2025-03-29T12:34:03Z）

  Thank you for staying at our hotel.We are very pleased that you appreciated our location close to the station. We are sure that the convenient transportation made your sightseeing and travel more convenient. We will continue to strive to make your stay as comfortable as possible, and we look forward to welcoming you back again.We hope you will enjoy your next stay with us as well.

• S

  Soyoung

  2026年02月09日

  
  5非常に良い

  객실이 깨끗하고, 화장실 부스 방수가 잘 되어요! 직원분도 정말 친절합니다.

  HOTEL Tomiya with M'sからの返信（2026-02-11T07:18:33Z）

  이번에 저희 호텔에 숙박해 주셔서 진심으로 감사드립니다.객실의 청결함과 욕실의 방수성에 대해 칭찬해 주셔서 매우 기쁘게 생각합니다.또한 직원들에 대해서도 칭찬해 주셔서 해당 직원들도 매우 기뻐하고 있습니다.다음에 기회가 되시면 꼭 저희 호텔을 다시 찾아주시기 바랍니다.엠즈 호텔프론트 직원 일동

• G

  Godfrey

  家族旅行 · 2025年12月28日

  
  5非常に良い

  Very convenient and clean. Comfortable room and good service. The only drawback is even I can log on to YouTube via the in room TV. All instructions are still in Japanese. I can guess the meaning but better have English. Otherwise no complaints.

  HOTEL Tomiya with M'sからの返信（2025-12-29T00:40:42Z）

  Dear guest,Thank you very much for choosing to stay at Hotel Tomiya with M's, and for sharing your feedback with us.We are delighted to hear that you found our location convenient, the room comfortable, and that you were satisfied with our service. Your kind words truly mean a lot to us.Regarding the issue with the Japanese instructions for logging into YouTube on the in-room TV, we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and will certainly consider providing English instructions in the future to enhance the guest experience for all our international visitors.Thank you again for your valuable feedback. We hope to welcome you back to our hotel on your next visit!M's hotel staff

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