WHITE HOTEL GRAND HAKUBA

家族で泊まりました。
息子が部屋のテレビでYouTubeを見れることに喜んでいました。

家族旅行 2025年05月15日

とてもよかったです

とても綺麗な部屋で気持ち良く使わせていただきました。スタッフの方々の対応もとても丁寧で有り難かったです。
冷蔵庫や電子レンジ、お皿やカラトリー類、しっかりと揃っています。コーヒー、紅茶は部屋ではなくフロントにありました。
また近くに行った際は利用したいと思います。

家族旅行 2024年05月05日

Room is tidy and clean, front line staff are kind and helpful with fluently speaking of English.

カップルで旅行 2026年02月23日

All of the staff are absolutely excellent, I must say the two concierge’s were exceptionally helpful but all of the staff are great

2026年02月22日

Spotless room, super friendly staff, amazing location. Will definitely visit again.

子供連れの家族旅行 2026年02月05日

Amazing! Will stay again

2026年01月31日

Beautiful spot. However was abit stressful as no where it's mentioned to contact property for hotel transfer as there isn't any way of getting there once you get off the bus in Hakuba and no easy access to a convenient store and cafes up on the hill. There is a restaurant with breakfast and dinner only. So with young kids was tricky. Still had the best time.

家族旅行 2026年01月06日

Ski in ski out location. Fantastic hotel with large rooms and indoor fire pit. Staff were extremely helpful. Having a vehicle is preferable to go to and from town but they do run a shuttle
Service free of charge.

グループ旅行 2025年02月18日

職員主動有禮

位置比較偏僻
自駕遊會適合多D
Ski in &ski out 酒店
酒店餐廳得－間
價錢合理
但選擇不多
吊車酒店有優惠2000 円
有溫泉但要付款5000 円/1 房
冬天落雪有積雪
如果大雪有點麻煩
道路比較窄有段路有迎頭車

グループ旅行 2025年01月30日

Perfect

Perfect place for winter vacation

カップルで旅行 2025年01月02日

Worst hotel experience I’ve ever dealt with. Unable to get to the hotel because the only road to the hotel was closed. Hotel customer service was out-sourced and I had to talk to someone out of Japan that did not know anything about the hotel or roads in the area.

After about 2 hours of back-and-forth via emails, they finally provided a number to the actual hotel, but the language barrier was a challenge. They agreed to cancel the reservation and agreed to provide a full refund, however, spending over 2 hours with 2 young kids trying to get to the hotel was definitely not how we wanted to end our snow day.

We had to look for a last minute hotel booking to ensure we had a place to stay for the night. Be careful of this hotel. Pictures can be deceiving. Customer service is out-sourced to a different county.

子供連れの家族旅行 2024年02月18日