茶庵ホテル上野

• ?

  ????

  2024年06月09日

  
  5非常に良い

  家族で泊まりましたが、布団とベッドがあり快適でした

• J

  J

  家族旅行 · 2024年06月29日

  
  5非常に良い

  self check in is not staight forward

• c

  ching ming

  家族旅行 · 2024年04月16日

  
  3普通

  Pictures are highly deceiving. Hotel room is not as modern and high end as what the image shows. Some of the portion of the room is dusty, but clean for the most of it Service is non existent since apparently it's a self check-in type. Our safety deposit box we broken, but we didn't bother to get them to fix it since it will be a major inconvenience compared to just hauling our laptop through out the city.Location is ok, but not great.

  茶庵ホテル上野からの返信（2024-05-16T03:39:14Z）

  We appreciate you taking the time to share your experience with us. We're sorry to hear that the room didn't meet your expectations based on the images provided. Your feedback regarding the cleanliness and maintenance issues is concerning, and we apologize for any inconvenience this may have caused during your stay. We strive to provide a comfortable and welcoming environment for all our guests, and we will address these issues with our team to ensure they are resolved promptly.Regarding the service, we apologize if our self-check-in process was not clearly communicated. We aim to provide a seamless experience for our guests, and we will review our procedures to ensure that all guests feel supported throughout their stay.While we're glad to hear that the location was satisfactory, we understand that it may not have met all your expectations. We appreciate your honest feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

• L

  Lily

  家族旅行 · 2024年03月29日

  
  5非常に良い

  Great location! The room was very clean. Even though the property was managed remotely, the staff answered questions through email very quickly. Just one thing, this hotel didn’t help to arrange luggage delivery. Travelers need to plan delivery themselves.

  茶庵ホテル上野からの返信（2024-03-29T07:45:58Z）

  Thank you so much for your feedback! We're thrilled to hear that you enjoyed our great location and found the room to be very clean. We apologize for any inconvenience regarding luggage delivery arrangements. While we don't currently offer this service, we're always looking for ways to improve our guests' experiences, and your feedback will be taken into consideration for future enhancements. We hope to have the opportunity to welcome you back in the future!

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