Intuition

• ?

  ???

  家族旅行 · 2025年02月28日

  
  4良い

  落とし物をしてが、丁寧に対応してくれ、親切だった

  Intuitionからの返信（2025-03-17T10:06:25Z）

  この度はご宿泊いただき、また温かいお言葉をお寄せいただき誠にありがとうございます。スタッフの対応にご満足いただけたようで、大変嬉しく思います。お客様のお役に立てたことが、私たちにとっても何よりの喜びです。またのご来館をスタッフ一同、心よりお待ちしております。何かございましたら、どうぞお気軽にお問い合わせください。

• R

  Ruby

  2026年06月24日

  
  1非常に悪い

  I am not sure who was responsible for the photos and description of the hotel, but it was certainly not what we were expecting. From the website it appeared that there was an onsen in each room as it was listed as a "room amenity" it turned out that the only room that had this room amenity was the penthouse. When we arrived and checked in the room was lovely. However, there were many issues after. Apparently, we were the only ones at the hotel. The room did not have an onsen... ok, fine we will use the hotels onsen... nope it was closed. but we could use one at another one of their properties. No thanks, I don't want to travel 10-15 minutes to another property to be cold and wet. Ok, let's have a bite to eat and cocktails. Sir when does the bar open? It's not, but there is one 10-15 minutes away. We walked to the convivence store (10-minute walk) got some supplies and returned to our lovely room (with parking lot view) My husband requested ice but was told he could go buy some at the convivence store. We were booked for 4 days after the 1st day we decided over our outrageously overpriced Indian take out (the only place open) that it was best just to cut our losses and go to Otaru in the morning. Of our 20 days in Japan this was the worst. Either close the hotel or advise that "green season" everything shuts down. There were zero amenities. It was expensive lesson, but we had a great time in Otaru and only wasted one day of our vacation.

  Intuitionからの返信（2026-07-02T04:31:33Z）

  Hi Ruby,Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations.We appreciate you highlighting the issues you encountered, and we sincerely apologize for the frustration caused by the seasonal unavailability of certain facilities and for any confusion regarding what was available during your stay. Although our team did reach out to you after your reservation with further details, we understand that your experience could still have been much better.We are taking your comments seriously and will continue working to improve the clarity of our pre-arrival information, especially regarding seasonal operations and amenity availability, so that future guests can make more informed booking decisions.Thank you again for your feedback and following up on us reaching to you directly, we would welcome and appreciate the opportunity to speak with you to better understand your experience and address any remaining concerns you may have.Best regards,James WidjajaGeneral Hotel ManagerIntuition Niseko

• K

  Kiel

  1人旅 · 2026年04月01日

  
  5非常に良い

  All was perfect.

  Intuitionからの返信（2026-04-06T03:18:58Z）

  Dear Guest,Greetings from Intuition! Thank you for taking the time to rate your recent stay at Intuition. We are glad to hear that your stay with us was enjoyable. Your kind words brighten our day and are a testament to the hard work and dedication of our team in providing exceptional service. Thank you for choosing us and we look forward to welcoming you back to Intuition on your next visit to Niseko!Best Regards,Intuition Niseko Front Desk

• T

  Tong

  子供連れの家族旅行 · 2026年03月15日

  
  5非常に良い

  Extremely accommodating staff delivering responsive and friendly services via WhatsApp throughout our stay. The room and amenities such as the restaurant, hot spring are world-class! We really enjoyed all cutting edge smart features in our rooms and quality of the toiletry, mattress, pillows etc. It’s truly a solid choice beyond what the photo shows.

  Intuitionからの返信（2026-03-18T02:38:29Z）

  Dear Guest,Greetings from Intuition! Thank you for taking the time to rate your recent stay at Intuition. We are glad to hear that your stay with us was enjoyable. Your kind words brighten our day and are a testament to the hard work and dedication of our team in providing exceptional service. Thank you for choosing us and we look forward to welcoming you back to Intuition on your next visit to Niseko!Best Regards,Intuition Niseko Front Desk

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