箱根・強羅 佳ら久（オリックスホテルズ＆リゾーツ）

夕食が美味しく、盛り付けもセンスが良かった。

家族旅行 2025年11月30日

お部屋も綺麗で、どのスタッフさんの対応も素晴らしかったです！
夜中にちょっとしたトラブルがありましたがすぐに対応して頂けて助かりました。
露天風呂付きのお部屋だったのでいつでもすぐに入れて快適でしたし朝風呂も気持ちよく利用させて頂きました。

朝食・夕食どの料理も美味しく、配膳スタッフさんの気遣いに感謝です

家族旅行 2025年10月27日

ラウンジがとてもよかった。スタッフの皆さんが親切でした。

家族旅行 2025年10月25日

インテリア、しつらえがセンスよく楽しめました。

2025年10月20日

全てのスタッフが笑顔で応対してくれました。
食事中ビールのコップを割ってしまったのですがスピーディーに対処してくれました。
また行きたい。

カップルで旅行 2025年09月25日

コンセントが至る所にセットされており、用意してあるファシリティも無駄なくおしゃれで、また滞在したいと思う素晴らしい宿でした。

家族旅行 2025年09月16日

すべてが大満足で
ぜひ再度利用させていただきたいと思いました

家族旅行 2025年08月27日

清潔感もありスタッフの方の対応も丁寧です。

2025年08月13日

館内の２つあるレストランで提供される料理はどちらも非常に美味しかったです。朝食も夕食も満足です。

家族旅行 2025年07月01日

とても、快適に過ごさせて頂きました。
スタッフさん、皆さん感じよくて、研修中の方も、気遣い、笑顔と感心致しました。

一点、館内の移動の際の履物が、少々、型崩れというか大きくなった履物で残念でした。

家族旅行 2025年06月23日

料理も美味しく、設備もきれいで、ゆっくりリフレッシュ出来ました。

家族旅行 2025年06月18日

上質の空間でした。

2025年06月02日

とても新しく、綺麗でした。スタッフも親切で、対応が気持ちよかったです。ミストサウナ良かっです。

家族旅行 2025年05月25日

おもてなしもよく、ゆっくりと休むことができよかったです。

家族旅行 2025年04月03日

施設もとても素敵で
ゆっくりリラックスできました！

子供連れの家族旅行 2024年11月02日

温泉(露天風呂)を楽しみに行きましたが
部屋風呂も大浴場も綺麗でした。満足。

お酒をたくさん飲むので持参していきましたが、無料スペースがあるので持参不要でした。
コンビニなどなくても充分たりました。

各部屋に露天風呂があるせいか？
三連休でも大浴場は、貸切状態。
貸切風呂も含めて全てのお風呂が素敵でした。👌

2024年09月16日

総合的には満足できましたが、下記３点がマイナスでした。
1．エキストラベッド用の棚（鍵付き）が施錠されておらず、開けたら雑然と布団が置かれていて見苦しかった。
2．洗面所の排水の水はけが悪く、使用しづらかった。
3．夕食の先付から前菜まで30～40分間隔があき、スタッフに催促しそれから提供されたのでもう少しスムーズに提供して欲しかった。

家族旅行 2024年08月18日

とてもきれいでスタッフの方の対応も丁寧で素晴らしい宿です。
ただ、24時までの大浴場へ終了10分前にわざわざ着替えて行ったのに清掃終了のため入れてもらえなかったのは残念でした。
思えば、チェックインも後から来た人たちは どんどんお部屋に案内される中、ずいぶん待たされたような…。

家族旅行 2024年08月04日

全体は清潔で、スタッフさんのおもてなしもよい！

2024年08月01日

素晴らしいお宿でした。フリースペースが沢山贅沢に作られており、たっぷり日常を忘れることが出来る素敵なお宿でした。また行きたいと思いました。

家族旅行 2024年02月01日

ラウンジと食事のクオリティを上げて欲しい。

家族旅行 2024年01月05日

夕食、朝食、ともに和食をいただきましたが
器、花、全てお料理と調和がとれていて
目でも舌でも美味しさを堪能しました。
大雨警報や避難情報が刻々と発出される天候でしたが館内はとても静かでした。
各部屋に内風呂があるためか大浴場は
混み合うこともなく快適に過ごせました。

家族旅行 2023年06月03日

Perfect

1人旅 2026年02月19日

Everything was thoroughly intentional

2026年02月14日

At check in,there was confusion about the room type booked.We chose the hotel specifically for its Japanese esthetics& was excited to stay in a Japanese style room.We booked 2rooms as we are a family of5 &requested in advance for sidebyside rooms.We received an email back confirming our request.However it was never disclosed that they decided to change our room type to western.Front desk initially apologized but said nothing could be done& blamed the mistake on our request for sidebyside. We stood firm,showed our booking confirmation&emails,telling them this was unacceptable. After spending20mins at check-in,
they assigned us the room types that we booked to rectify THEIR mistake.Dinner was another major letdown.
We booked Japanese grill which was highly anticipated as the property received Michelin ratings.To our surprise the staff service was subpar.Our teppanyaki chef was clearly sick(although wearing a face mask was consistently coughing,clearing his throat w/phlegm&sniffled throughout our entire 2hr course meal while preparing,cooking&serving our food.Which as anyone can imagine was extremely inappropriate&unprofessional (video proof available).Also, a server accidentally dropped a piece of food from the plate to table&used his bare fingers to place it back on dish.We stayed here 2yrs ago&loved it,which is why we returned with our family.We raised our concerns after dinner but noone followed up even at checkout.Very disappointing experience for a hotel of this caliber.

2026年01月10日

Overall, the hotel did not meet 5 star standards.
The nicest part of the hotel was the private onsen on our balcony and the view. The rooms were dated and a bit unkept.

The hotel staff were cold (bordering rude) and incredibly unhelpful when it came to helping us find places for dinner nearby.

カップルで旅行 2026年01月08日

When we attempted to check in at noon, the front desk said check in was at 3. That wasn’t a problem. The problem is that they were not welcoming and did not encourage us to walk around hotel. We were encouraged to leave the hotel. When we checked in, they didn’t explain the hotel concept, it’s amenities and sent us on a wild goose chase to our room. By the time we could figure out the hotel and the traditional concept, it was time to check out. We did not make a dinner reservation and was coldly told they were sold out. I would not go back. We stayed in a similar hotel in kyoto and only then realized how bad our experience here was. They missed the mark with us. Bumner

カップルで旅行 2025年12月23日

very nice room. great baths. great food

家族旅行 2025年12月15日

Amazing staff and beautiful rooms, outstanding food as well.

2025年12月13日

Everything. This is truly a 5-star hotel resort. The room was spotless, beautiful, organized, and cozy. The hotel offered excellent amenities through their lounges and in the rooms. The baths were so inviting!

カップルで旅行 2025年12月03日

Great location and good service. But make sure you book spa treatment before arrival or else difficult to secure an appointment, the same with omakase dinner at the Japanese restaurant.

カップルで旅行 2025年12月03日

Excellent service. Outstanding food. Elegant hotel in a beautiful location.

家族旅行 2025年11月27日

Spacious, clean rooms. Loved the outdoor bath and view from the balcony. Staff was very attentive and greeted us with a delicious mochi treat and tea while they readied our room. Also personally showed us the facility and took us to our room.

The dinner and breakfast was also outstanding and delicious! The dinner meal was served in courses rather than all at once and the attention to detail was outstanding.

Loved the resort and would definitely consider visiting again!

家族旅行 2025年11月24日

第二次到訪，覺得一如既往好

家族旅行 2025年11月23日

The breakfast was fixed menu no selection and very cheep portions, If you don't reserve mounts in advance don't expect to to have massage in SPA or diner in the hotel. overall one of the most expansive hotels in Japan and no value for money.

カップルで旅行 2025年11月23日

Staff were amazing! Always went above and beyond

1人旅 2025年11月21日

Services

2025年11月19日

+ privat Onsen verfügbar
+ Schönes Zimmer mit Balkon und Aussicht

- Frühstückszeit musste schon bestimmt werden
- Dinner

2025年11月05日

Wonderful service
Prívate SPA
Fantastic breakfast

カップルで旅行 2025年11月05日

We had a room with mountain view and a private onsen in the west building. It was amazing The hotel was lovely, the service was impeccable and the meals were outstanding. There is a guest lounge with free drinks and snacks open for most of the day, too. Well worth the extra money.

グループ旅行 2025年11月04日

The hotel room is very clean with beautiful surroundings. The Kaiseki dinner served was great!

カップルで旅行 2025年10月31日

I was really excited to stay here, but it didn’t live up to the price. Breakfast isn’t a buffet but a fixed menu at a restaurant, and you have to book a time in advance so when we checked in late, only 7:30 or 10:30 were left. I asked for a vegetarian meal, but it wasn’t respected, so I had to skip breakfast. Later I found my terrace hadn’t been cleaned and there were dead bugs in the onsen. Beautiful place, but the service and attention to detail were disappointing.

カップルで旅行 2025年10月17日

If I can sum it up in one word…. ‘Wow!’ This hotel was amazing. I booked a Japanese style room on the upper floor of the west wing with a private onsen. The room was spacious, clean and really comfortable beds. Sitting in the onsen and having a ‘cold drink’ with the views was amazing. The hotel staff was excellent on check- in and check-out. Dinner and breakfast service was also excellent.

カップルで旅行 2025年10月06日

Amazing!!!!

家族旅行 2025年10月03日

Foid was excellent. Great location. Staff was very helpful.

家族旅行 2025年08月22日

This was our third time staying at Hakone Gora KARAKU, and it’s still one of our favorite places in Hakone. The location is super convenient—just a short walk from Gora Station.

We booked a room with a semi-open private onsen tub, which my wife really enjoyed. I spent more time in the public baths with sauna and steam (they switch each night). It was never crowded, so it felt peaceful and relaxing.

The lounge was fine—coffee was delicious, but snacks were pretty limited.

Our stay included Japanese-style breakfast and kaiseki dinner both nights. The food was absolutely delicious, beautifully plated, and served at a nice, relaxed pace.

The staff were friendly, professional, and helpful—exactly what you’d expect from great Japanese hospitality.

We keep coming back because the mix of comfort, great food, relaxing baths, and welcoming service is hard to beat. Already looking forward to the next trip!

カップルで旅行 2025年08月14日

Great location. Very convenient

家族旅行 2025年08月06日

the most amazing experience starting from check in, it surpassed any expectations , much nicer than a 5 star western corporate hotel !

家族旅行 2025年08月02日

We are still on our family 5 star trip through Japan.
We just stayed at Gora Karaku. I chose this hotel because of the rave reviews it got on Expedia.
Here are my comments.
1) The hotel is conveniently located just 300 ft from the main Gora railroad station. This is a PLUS!
2) when we checked in (early afternoon), we asked if we could book 4 massages. At first, the answer was they could accommodate just one.
Note: our stay was for 2 nights
They finally were able to accommodate 3 massages , after a lot of discussion and follow-up.
3) I thought we booked western style breakfast and dinner. They had us booked with Japanese style breakfast and dinner.
We requested to have us moved to western style dinner.
They were able to move us to western style breakfast, but only western style dinner on the 2nd night.
3 of us don’t eat raw fish. We were not able to eat a thing for dinner on night 1.
The second night was teppanyaki style. It was good.
We were not told that there was an upcharge for this.
Upon checkout, the hotel charged us 11000x2=22000 yen (almost $200) for the one western style meal.
When I questioned it, they claimed that I booked Japanese style dinners. That is not true.The difference in price for dinners through Expedia was not different.
4) The rooms were both nice, with private onsens.
However the bathrooms are teeny tiny. If you want spacious bathrooms, this property is not for you.
The breakfast was not edible.
This hotel is NOT reccommended! Very disappointed!

家族旅行 2025年06月29日

Could not be happier with our stay. Definitely the highlight of our trip

カップルで旅行 2025年06月10日

Amazing property and experience. Dinner was wonderful too.

カップルで旅行 2025年06月02日

Excellent property. Loved the en suite onsen.

カップルで旅行 2025年05月26日

Très reposant, il fait également mettre les vêtements et kimono qu’ils mettent à notre disposition à la chambre pour aller dans les restaurant !

2025年05月23日

Dinner and breakfast were excellent

2025年05月23日

Serene and relaxing setting. Facilities were very clean and well maintained. Staff was super attentive and friendly.

カップルで旅行 2025年05月06日

Great time at this property would definitely go again

2025年05月06日

The Orix hotel is farther away from the main Hakone shopping area, however it's walking distance to/from the Gora station so it's easy to get to. The property is perfect for quiet get away and to enjoy a private onsen. Absolutely love the experience and staffs are all very friendly, helpful and polite.

カップルで旅行 2025年04月30日

Beautiful Hakone

Magnificent hotel and experience in the most beautiful and peaceful setting.

家族旅行 2025年04月29日

Private onsen was amazing, the location walking distance from train station and cable car y very convenient, and the complimentary shuttle service to Odawara made a whole difference. All the little details in the room and the food was amazing, we would love to go back!

カップルで旅行 2025年04月22日

The property was nice and clean. The staff for the most part had great service. What I don't know is that there were no buffets or menus. You had to eat whatever they gave you. It was very difficult to eat there. Most of the food we didn't like. We paid a lot money and didn't eat. The Onsens were meh. Nothing special. The absolute worst thing that happened to us there was when we went to the private Insen there,there was two small smoothies in bottles that we were able to drink. Later when we asked for more, they said no. We weren't eating anything and at least wanted a smoothie but would not let us have more and we couldn't even buy more. They had a small lounge where you could drink alcohol for free but we couldn't get a bottled smoothie. That was ridiculous. No room service. No food we could request to eat. So disappointing and definitely not with the money.

2025年04月17日

The property is new and tastefully done in every way. Breakfast and dinner both wonderful. The in-room Onsen was great. The outdoor onsens are clean, large and wonderful.

カップルで旅行 2025年04月15日

Beautiful property and wonderful service and food.

家族旅行 2025年04月14日

If you want to treat yourself and stay in one of the best properties and locations in Gora (Hakone), book some time at KARAKU. The rooms, private and guest onsen, amenities, dining, staff, and overall experience was a highlight of our trip. This is a truly special ryokan, and caters perfectly to visitors from all over the globe.

2025年04月10日

Great service and high end

子供連れの家族旅行 2025年04月08日

We spent one night at this lovely property. I was hesitant given the cost, but it was totally worth it and I highly recommend it. The online images don't do it justice. We loved the room, the food and the staff. The place was very quiet and we could not hear guests in the adjoining rooms.

We opted for the traditional kaiseki dinner and Japanese breakfast and thoroughly enjoyed both (the dinner was the best we had in Japan). We also opted for the private onsen on our balcony, which was magnificent. The public onsen was also really nice. If we are lucky enough to get back to Japan, I would spend a minimum of 2 nights here to allow for full-time for relaxation. Don't hesitate! Make a reservation at this awesome place and you will not be disappointed!

家族旅行 2025年04月07日

This hotel was a highlight for us. Our family loved the hot springs tubs, the japanese style clothing they provide for us to wear, and the traditional kaiseki dinner. The hotel was beautiful and the staff was very lovely (so kind and helpful). Would highly recommend. Lots of stuff to do nearby including hiking, skywalk, cable car, and lake cruise. This was a beautiful stop for us between Tokyo and Kyoto.

家族旅行 2025年04月07日

Best of hotels I have ever stayed. Attention to details is on the next level!

家族旅行 2025年04月04日

This hotel is top-notch in every way. The rooms were spacious and luxurious. The decorating was tasteful and demure. They treat every guest with great respect. They have an absolutely lovely customer lounge area which provides snacks and drinks as well as wine & beer for their guests. It is a four minute walk to the train and an eight minute walk to the bus.

The skin care and toiletries that they have for your use are very high-quality. Because this is a Japanese Rioken they provided three or four sets of clothing that you could wear in the hotel during your stay. Oh yes, they had bath slippers slippers for around the hotel room, and slippers to wear on the patio.

Truly, they have thought of everything to make your stay so incredibly comfortable and enjoyable. I would write them a 10 if I could.

I wish we had more time to stay there longer it was so lovely and relaxing.

カップルで旅行 2025年04月03日

This resort hotel is truly excellent, though the meals included in the room package could be more varied.

家族旅行 2025年04月01日

This is a top level property! Luxury from check in process to check out. The restaurant and the lounge areas offerings are stellar.

カップルで旅行 2025年03月28日

Great area! Right next to the train station so easy to get to public transportation. Staff were extremely courteous and attended to my needs. Would come back here again

家族旅行 2025年03月24日

Amazing! Both inside and out. Views are one of a kind. Rooms are large and spacious. Staff is amazing and so attentive. Well designed. Well cared for.

カップルで旅行 2025年03月17日

We stayed at Karaku for one night and were blown away by how beautiful the hotel was and the exceptional service of the staff, most notably Mr. Lee. I booked a West Wing room with open air onsen that included dinner at 5pm. It felt like a good idea at the time because we planned to do the ropeway and pirate boat ride, but unfortunately when we stayed it decided to snow and those activities were closed. The hotel was so helpful in moving our dinner to 7:30pm so we had time to explore. I kind of regretted that though because the amenities and comfort of the hotel were probably the best we’ve ever experienced. The room was amazing, we didn’t want to leave. Complimentary traditional clothing is provided for comfort around the hotel and the dining room (but not required, as there’s no dress code). They also offer a guest lounge that offered complimentary afternoon and morning snacks and beverages. Highly recommend! The diner was top notch, but recommend if you book the meals, research what you’re getting. We paid for a Japanese style breakfast, but decided to pass on it in the morning. We didn’t do enough research, and wouldn’t have included breakfast or dinner in our reservation if we could do it again (sorry, we’re just not huge seafood lovers, and it was primarily all seafood).

Highly recommend staying here! It was expensive, but you literally felt like you were living in luxury here, and to have our own private outdoor onsen was amazing.

カップルで旅行 2025年03月05日

Everything is perfect

2025年02月28日

Love !!! They’re have snacks bar 7am- 11am/ 2pm -8pm ( morning and afternoon tea). I can do it all day even though we had breakfast and diner for 3 nights. You can also enjoy for private onsen with 3 different bath 1h just only 5000 yen.👍😍😆

家族旅行 2025年02月26日