Beverly Homes Osaki

• J

  Jodybon

  1人旅 · 2026年04月03日

  
  4良い

  Beautiful and quiet neighborhood, clean room. The room has all the stuff you need. Somewhat close to the train station and combini.

  Beverly Homes Osakiからの返信（2026-04-11T14:40:58Z）

  Thank you very much for your stay and for your kind review. We are delighted to hear that you enjoyed the beautiful and quiet neighborhood, as well as the cleanliness and well-equipped nature of your room.It is great to know that our proximity to the station and convenience stores added to your stay. We strive to ensure our guests have everything they need for a comfortable experience, and we look forward to welcoming you back in the future.

• P

  PietroLeonardo

  1人旅 · 2026年01月20日

  
  1非常に悪い

  I was given an inferior room, different from what I had booked and paid for. The room was dirty, uncomfortable, and missing amenities that were clearly included in my reservation (bath tub, TV).When I pointed this out, the owner simply told me that the room I had booked was not available, so they gave me another one—without informing me in advance, and without offering any discount or compensation.Because this was unacceptable, I requested cancellation and a refund on the first day. However, it took two days and the intervention of Expedia support to cancel the remaining nights, and I still lost a significant amount of money because the refund was only partial, despite the situation being entirely not my fault.As if this were not enough, days after I checked out, the owner emailed me asking for additional payment for a mattress, claiming I had damaged it. This accusation is completely unfounded and the behavior very childish.Overall, this was dishonest and unprofessional staff.I strongly recommend avoiding this place at all costs.

  Beverly Homes Osakiからの返信（2026-04-11T14:41:31Z）

  Please accept our deepest apologies for the series of unacceptable issues you encountered during your stay. We are truly sorry for providing an inferior room, the lack of prior notification or fair compensation, and the overall poor condition of the accommodation.We also regret the difficulties you faced during the refund process and the unfounded claim regarding the mattress following your checkout. Such unprofessional behavior is not reflective of the standards we aim to uphold, and we take your feedback very seriously. We will be conducting a thorough review of our booking management and staff communication to ensure this never happens again. We are sincerely sorry for the stress and financial loss this caused you.

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