BELLUSTAR TOKYO、A Pan Pacific Hotel

• D

  DAIKI

  2024年08月13日

  
  5非常に良い

  良いよ

  BELLUSTAR TOKYO、A Pan Pacific Hotelからの返信（2024-08-16T03:02:40Z）

  DAIKI様　この度はBellustar Tokyoにご宿泊いただき誠にありがとうございました。貴重なお時間を割きご意見と評価をお寄せいただき重ねてお礼申し上げます。DAIKI様のまたのご来館を心よりお待ち申し上げております。

• H

  Hiroko

  2023年08月13日

  
  4良い

  ドア入口からチェックイン迄、丁寧に対処頂きました。ただ一つ気になるのが湯船排水口の位置です。湯船の中心に有るため体がつかえると、直ぐに排水が始まります。気がついたらお湯が少なくなっていました。

  BELLUSTAR TOKYO、A Pan Pacific Hotelからの返信（2023-08-15T01:52:55Z）

  Hiroko様　この度はBELLUSTAR TOKYOにご宿泊頂き誠にありがとうございました。快適にご滞在頂けましたことを伺い大変嬉しく存じます。湯船の排水口の位置に関しまして、確かにお体が触れ易い中心部にございますので排水が始まってしまいます。お体が触れないように浸かって頂くことにより不自然な体制となりご不便をおかけしてしまいましたことをお詫び致します。貴重なご意見をありがとうございました。Hiroko様のまたのご来館をお待ち申し上げております。

• R

  Raylene

  家族旅行 · 2026年06月03日

  
  5非常に良い

  This was one of the most beautiful hotels we’ve ever stayed in - and we have stayed in hotels all over the world! What stood out the most was the staff - they were exceptional. I would like to thank Rustam for helping me and providing a hot tea when I came inside after getting caught in heavy rains!

  BELLUSTAR TOKYO、A Pan Pacific Hotelからの返信（2026-06-10T09:02:44Z）

  Dear Valued Guest,Thank you very much for your exceptional review and for sharing such kind words about your stay with us.We are truly delighted to hear that you consider our hotel one of the most beautiful you have experienced around the world. Your generous feedback means a great deal to our entire team.We are especially pleased to know that our staff made a strong impression on you through their service. Your special mention of Rustam is greatly appreciated, and we will be sure to share your kind recognition with him. We are glad he was able to assist you and provide a warm cup of tea during the heavy rain.Your thoughtful comments are truly encouraging, and we are grateful for the opportunity to have hosted you. We look forward to welcoming you back for another memorable stay in the future.

• J

  John

  カップルで旅行 · 2026年06月02日

  
  5非常に良い

  Friendly and helpful service. Beautiful rooms that are cleaned impeccably. Excellent restaurants and bar. Fantastic views in the centre of all the action.

  BELLUSTAR TOKYO、A Pan Pacific Hotelからの返信（2026-06-10T08:56:57Z）

  Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed our friendly and helpful service, beautifully maintained rooms, and the dining experience at our restaurants and bar. Your kind words are truly encouraging to our team, and we will be pleased to share your compliments with everyone involved.We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in the future.

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