Minami-Shinagawa House by Tranova

• t

  takanobu

  子供連れの家族旅行 · 2026年03月29日

  
  1非常に悪い

  1棟貸しでしたが、玄関から部屋まで階段があるだけの1フロア1ルームでした。連泊するのにタオルは1泊分のみ、歯ブラシなし、布団も人数分なかった。エアコンも不調で暖房つけても暖かくならず手こずりました。

  Minami-Shinagawa House by Tranovaからの返信（2026-05-09T07:16:49Z）

  この度はご滞在いただき、誠にありがとうございます。建物の構造や設備がご期待に沿えず、ご不便をおかけしましたことをお詫び申し上げます。また、タオルや寝具の不足、アメニティの不備、さらにエアコンの不調により快適にお過ごしいただけなかったこと、重ねてお詫び申し上げます。いただいたご意見は真摯に受け止め、今後のサービスおよび設備改善に活かしてまいります。貴重なお時間を割いて口コミをご投稿いただき、ありがとうございました。

• C

  CHUNYUE

  家族旅行 · 2023年11月28日

  
  5非常に良い

  The stairs up and down are a bit steep. Carrying suitcases is difficult.

• D

  Dorothy

  カップルで旅行 · 2026年04月22日

  
  3普通

  We had a little bit of hard time finding the property because there was two different house numbers listed (from the website and from the actual paper on the front door).After getting inside, I didn’t realize just how steep the stairs were. It made it pretty difficult carrying suitcases up and down the stairs. Once we got into the room, the inside looked a lot different from the photos on the listing. There was only one bed and it was actually a lot smaller than the photos made it seem. The thing that bothered us the most though was that it reeked of cigarette smoke. It literally smelled as if someone just smoked a whole pack with the windows closed before we got in there. I reached out to the property managers and didn’t really get a response until I reached out to hotels.com. Both weren’t really helpful. They offered to potentially find another room but nothing came of that. The only solution we got was to have an air freshener delivered. The gross cigarette smoke smell disappeared 2 days later.

  Minami-Shinagawa House by Tranovaからの返信（2026-05-09T07:27:46Z）

  Thank you very much for staying with us.We sincerely apologize for the confusion regarding the house number, the difficulty with the steep stairs, and the discrepancies between the listing photos and the actual room. We are especially sorry for the strong cigarette odor you experienced upon arrival and for the inconvenience this caused during your stay. This is not the standard we aim to provide, and we take your comments very seriously. We also regret that our response and support did not meet your expectations at the time. Your feedback will be used to improve both our communication and property management.Thank you for taking the time to share your feedback with us.

• A

  Aya

  2026年03月07日

  
  1非常に悪い

  There is no bedroom like in photo, the sofa bed is broken and filthy with a stain. Also another guest's dirty socks on floor underneath it and some trash.There are no slippers.We checked out the next day & they agreed for a refund but we still haven’t received it.

  Minami-Shinagawa House by Tranovaからの返信（2026-05-09T07:13:03Z）

  Thank you very much for staying with us.We sincerely apologize that the room condition did not meet your expectations and for the issues you experienced, including the sofa bed condition, cleanliness, and items found in the room. This is not the standard we aim to provide, and we take your comments very seriously.Regarding the refund, we confirm that it has already been processed. We are sorry for any confusion or inconvenience this may have caused.Thank you for taking the time to share your feedback with us.

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