東急ステイ メルキュール 大阪なんば

2日目水が無かったがスタッフの対応がすごく悪かった

グループ旅行 2023年04月14日

良かった点は施設が全体的に清潔感がありおしゃれという点です。あとベッドはかなり良かったです。厳しいことを言うとそこだけは良かったです。

逆に改善して欲しい点は、
フロントでの対応。他ホテルに比べるとスマートな対応ではないです。スタッフ間の連携も微妙。落ち着きがないです。宿泊客はまずホテルに到着してフロントに行き、そこで一息つくはずです。それなのにフロントの対応次第で、すでにホテルへの不信感が生まれてしまうと思います。女性の年配の方ですが日本語での会話は基本だと思うのでおもてなしという面からもしっかりとした日本語を話せるようにした方が良いです。

朝食メニューは見た目は良いですが内容は残念というか物足りなさを感じました。ごはんがあるのにお味噌汁がない。だけどコーンスープはある。きんぴらごぼうはなら他に何かなかったのかなと感じました。期待以下の以下でした。

立地は便利ですが、夜が特に賑やかなので家族連れには少し不安はあります。

家族旅行 2023年01月26日

Great hotel would stay again. Also in a good area

2025年07月10日

Loved having the laundry facilities in the room! Great location, very nice staff.

2025年07月07日

When we got our first room it smelled horribly but the staff was quick to move us to another room. The rooms were tiny and the lighting was awful. It was really hard to see anything in that dark room. The staff was also very stingy when it came to giving us extra water or coffee.

家族旅行 2025年07月01日

Hotel was pretty dark. Could not put make up on, not enough proper lighting. They will however rent a lighted mirror to you. Iterly need a flashlight to get around.
Other than that it was very convenient and walkable to Dotonbori and surrounding areas. Location was perfect and across the street was designer heaven!

カップルで旅行 2025年06月29日

The location is excellent, within short walking distance to Namba station and Dotonbori, filled with shopping and dining options. Namba station has direct access to Kansai airport via Nankai line. The room though quite small is cosy and comfortable.

家族旅行 2025年06月28日

p chill

2025年06月26日

Convenient, spacious, and clean room in the middle of hustle and bustle

家族旅行 2025年06月25日

Artsy yes, functional no but great location

Nice decor and location. Rooms were more design focused as opposed to function focus; there were no mirrors in the room so having to depend on your reflection on the glass backsplash of a kitchen sink that also arrives as a bathroom sink wasn't to our liking

2025年06月24日

good location and room size. would be perfect if there are more lightings in the room as it is pretty dark inside. there is also only 1 small dustbin inside the whole room. overall very satisfied and will most likely stay here in our next visit.

家族旅行 2025年06月22日

Perfect location. Great accommodation

家族旅行 2025年06月21日

Really nice lobby. Hotel is in a great location in the city and has helpful staff. Nice amenities. The walls are thin and noise from other rooms comes in so there can be loud nights if other rooms are noisy.

2025年06月19日

整體不錯，走型格路線，只是覺得房間燈光較暗

2025年06月16日

Great busy location with lots of food, bars & shopping all around

2025年06月16日

Absolutely will book again

グループ旅行 2025年06月11日

Nice motel but having booked two rooms months in advance was disappointed to be placed on 2nd bottom floor out the back with views of back alleys & construction.

家族旅行 2025年06月10日

Good budget hotel . Very close to interesting areas. Washer dryer in room worked better than some in more expensive hotels.

家族旅行 2025年06月09日

Nice room spacious at least. Friendly staff and helpful. But just lighting a bit seem.

2025年06月08日

Excellent location and beautiful gardens. The hallways were a bit dark but that’s just esthetics

家族旅行 2025年06月08日

Hotel ligt op een top locatie in de wijk Namba, in de buurt van het beroemde Dotonbori. We hadden een hoekkamer geboekt zodat we meer daglicht hadden op onze kamer. Het gehele interieur is nogal donker van kleur. Hoekkamer met een wasmachine op de kamer is zeker een aanrader. We hebben heerlijk geslapen goede matrassen met 2 verschillende kussens heel ideaal. Het ontbijt zat bij ons inbegrepen maar was niet bijzonder dat vind ik persoonlijk. In de buurt genoeg tenten.
Er is op de 2e verdieping rokersruimte.
Ik zou hier zeker terugkomen aanrader.

家族旅行 2025年06月05日

DISAPPOINTING AND UNENJOYABLE STAY

I stayed in room 1007 (10/F) for four nights, but unfortunately, my experience was FAR from enjoyable.

The door handle and card sensor were positioned in a poorly lit area, making access difficult, as if located in a CAVE without lighting.

The room itself had NO VIEW—it faced an office block in a narrow rear path corner with no direct sunlight. To make matters worse, the interior was extremely DARK, with black-toned furniture, flooring, and minimal lighting.

I requested an additional lamp stand from the concierge, but the POORLY arranged sockets meant I had to choose between blocking the passageway or sacrificing the use of the hairdryer, water boiler, or even the lights.

Overall, the experience was DISAPPOINTING and UNENJOYABLE due to the bad view, inconvenient layout and lack of proper lighting.

2025年06月05日

The location of this hotel was why I chose it. It was right in the middle of the night life areas. It was a 5 minute walk to the Glico Running Man. It was a further walk to train stations though. It The room itself was very clean and accommodating. The bed was a little on the firm side. The room was spacious enough or what we needed. I didn’t love how the shower opened straight into the room though because the floor would get wet and we struggled getting ready in the same space. There also isn’t any plugs near the sink with the mirror. If you are looking for something clean and close to shopping and dining this is a great choice!

2025年06月03日

Room was great! They provided a few soft drinks in the mini fridge and restocked them daily with limited housekeeping. The front desk staff were great and spoke English. They were very helpful with sending out bags to our next destination.

カップルで旅行 2025年05月31日

Great hotel and the best location. Really lovely staff

2025年05月31日

This hotel is better suited to solo or couples. The lay out of the premium twin rooms caused issues when taking showers. There was no privacy other than a small corner to block others view. Other than that the stay was great.
Location is excellent. Subway lines in all directions with 5-10 minutes.

2025年05月30日

We had a 7 night stay with Mercure Namba and honestly it was THE BEST STAY!!!! Of our month long trip in Japan. Excellent location (no more than 5 min walk to Dotonbori, 5min walk to Americura, step out the front door and shops galore but most importantly family mart right across the street IYKYK 😜) The staff were excellent, polite and very very very helpful!

When we return for our next trip I will not hesitate to book Mercure Namba again.

家族旅行 2025年05月27日

Great location; in-suite laundry was super helpful

カップルで旅行 2025年05月25日

👍

家族旅行 2025年05月24日

Booked this stay on behalf of my parents, very safe, excellent location and service - rooms were spacious and well kept

家族旅行 2025年05月20日

Central location closer to dotonbori

カップルで旅行 2025年05月18日

The hotel is located on prime locations just opposite Shinsaibashi just 100 meter across the street. There is co working space and cafe bar to relax on both floors. There is gym available.

カップルで旅行 2025年05月17日

Excelente hotel y habitaciones

Un hotel de lujo! Nos encantó solo la luz de la habitación algo oscuro y más al ser acabados en negro, pero fuera de eso todo muy bien

2025年05月17日

Very modern hotel, with a strong focus for business stay. Waste of room space with sink being in the room instead in the bathroom. Barely any shelves or storage space to unpack and store items. Not family friendly for little children. Would rather have more storage space than a laundry in the room

2025年05月13日

l'hotel e' stato il top in tutto, ottima la posizione .

家族旅行 2025年05月06日

It was such a great locaiton, very walkable and convenient to both Dotonbori, Namba, Shinsaibashi & Orange Street. Only downside was how dark the room was but I understand this was the contemporary vibe!

家族旅行 2025年05月06日

Amazing hotel and the location was perfect. Staff was great and very helpful as well.

カップルで旅行 2025年05月02日

Fabulous Hotel

Beautiful hotel very close to Dotonburi . Staff very friendly, hotel spotless and rooms were very clean . Would recommend this hotel

2025年04月30日

Great location

家族旅行 2025年04月30日

Nice

2025年04月27日

Okay stay, excellent location

Room seemed spacious but due to the poor layout and furniture placement actually had very little space for 2 luggages that were even carry on sized. Also the in-room fridge regularly let out knocking noises throughout the night and was difficult to ignore. Staff was very professional and friendly though.

2025年04月27日

Totally Recommend!!!

Staff attention is excellent. Location is perfect. There are so many places to eat and shop. It is so secure to walk around. Train station is close by, Dotonbori is 3minutes away on foot. Namba is super close. You will be well connected. There is a combini right at the corner. Having the wash machine inside the room was the most convenient everrrr. Loved our stay in general. Would love to come back here.

2025年04月26日

Stayed at this hotel on our recent family trip to Osaka. Overall this hotel is good and I would easily recommend staying there if someone were looking for recommendations.

However we did have some general comments. Lighting in the rooms was low. I get the cool vibe, but it is not practical and after 6 days stay I was getting a bit frustrated with not being able to add more light to the room.

Friday and Saturday nights were super load! This is not to say that this is something that hotel caused or will be able to fix. The area is a party district and motorcycles fly past at 2-3am. All other nights were OK.

Housekeeping on a few occasions didn’t replenish our coffee pods, and we had to get reception to bring some more, which they promptly resolved, so no complaints there.

Hotel located right in the centre of everything! Which is amazing. So many options to eat, go for walks, shopping etc. really convenient and is located close by to a train station.

Non many people at the hotel speak English, so we struggled sometimes with getting advice. On one occasion we asked what would be the best way to get to Kansai Airport from the hotel and were given options but never told that purchasing tickets before 7am from bus terminal cannot be done using a credit card. Before 7am ‘only cash’ registers were available. I would assume that hotel staff working for an international hotel chain would be a bit more aware of local systems as they would be asked same question multiple times.

家族旅行 2025年04月24日

Great location. Decent space with a lot of accommodations unfortunately very dark hotel. Very weak on Lighting.

家族旅行 2025年04月23日

Osakada bir gün.

Osakada yeri mükemmel.Dotonboriye bikaç adım.Odalar geniş kullanışlı ve temiz.Çalışanlar çok kibar. İstasyondan gelirken otel metroya 10 dk yürüme mesafesinde.Havaalanı otobüselerine de aynı şekilde 10 dk yürüme mesafesinde. Temiz güzel yine kalınır.

2025年04月17日

Fantastic location

Location is fantastic. Just directly across the busy Shinsabashi shopping street and Glico man. Also just 3 mins walk to the biggest 24hrs Don DONKI. Surrounded by many eateries. However dislike the housekeeping policy which you have to stick one of 3 signs - Don not disturb, limited housekeeping which means only change towel and trash, or full housekeeping daily before 11am. It’s our relaxing holiday so we usually sleep late and will wake up late and we’ll leave room 12-1pm, which means can’t do full housekeeping. I find it ridiculous to make people leave room by 11am if want full housekeeping service. It’s a holiday and felt restricted. During my stay, they have just upgraded the tv to have extension channels such as Netflix, Disney, and YouTube which is wonderful, otherwise just Japanese channels and Fox News for English only. Front desk staffs are helpful and able speak fluent English. Room is good size and love the bathrobe and shower. Pillows are flat which need to improve. Overall pleasant stay.

2025年04月16日

Other than odd configurations of furnitures in the room, the hotel is in excellent shape, great location and vibe. Staffs are friendly and well communicative in English.

2025年04月15日

Great location. Metro pretty close. Beds were on the softer side.

カップルで旅行 2025年04月13日

The best thing is that the location is perfect because everything is close by. Other than that, the bed is not confutable, very noisy at night and I wish there is option for the AC that keeping it on other than auto.

家族旅行 2025年04月09日

Ein sehr modernes Hotel in 1A Lage. Die ganze Ausstattung ist stimmig und ansprechend. Dunkel aber sehr gemütlich.
Beim Frühstück bekommt man fast alles, was man sich nur wünschen kann.
Allerdings ist es manchmal sehr voll, dass man Wartezeit mit einrechnen muss. Außerdem war es auch sehr warm im Frühstücksbereich.
Die Zimmer sind gemütlich aber auch sehr klein. Die Sauberkeit könnte ein bisschen besser sein, ich erwarte für den Preis und die Kategorie doch fleckenfreie Dekokissen und einen ordentlich gesaugten Teppichboden.
Ansonsten alles sehr stimmig.
Das Personal war sehr freundlich und hilfsbereit. Am Abreisetag konnte ich mein Gepäck noch bis 14 Uhr deponieren. Der Fußweg zur Namba Station (Flughafen) war ca. 8 Minuten, einfach nur die Hauptstraße hoch, also super easy.
Dotonbori mit Shopping und Nachtleben ist quasi direkt vor der Tür, ebenso die Luxus Shopping Meile.
Ich würde jederzeit wieder hier einchecken.

2025年04月07日

Hôtel bien situé mais très sombre. Au départ c’est ce qui m’a plu malgré les commentaires mais c’est compliqué de se maquiller car on ne voit rien. Il est bien situé car à deux pas de Dotombori

カップルで旅行 2025年04月06日

Very accessible and staff was very friendly and helpful

2025年04月04日

Toilet smells of urine, asked to clean but did not do a good job and it still smells. Room is dusty (keep sneezing when in the room) The entire property is dark (not bright) hence plenty of spot lights which make the eyes discomfort (too glaring)

カップルで旅行 2025年04月03日

Super convenient location

カップルで旅行 2025年04月01日

Great location

Was more of a 4/5star than a 3 . Perfectly located fir all the nightlife and sights

2025年03月31日

Super well situated. Near lots of shopping and restaurant. The hotel has also a cool vibe to it. I recommend this hotel.

2025年03月27日

Wonderful hotel in perfect location.

Amazing location! Our room was wonderful and it was great to have a washing machine in the room. The service was immaculate and wee would stay here again!

2025年03月25日

Perfectly place property for exploring Osaka! The room was great… the staff even suggested to send our luggage to the airport for us so we didn’t have to lug it around on trains etc. highly recommend this spot

カップルで旅行 2025年03月25日

Small room in busy area with lots of good restaurants. Easy walk from station.

2025年03月23日

.

家族旅行 2025年03月13日

good location and very clean.

2025年03月12日

Half a block from some of the best luxury shopping around and only a 5 min walk to Dontobori where you can have loads of fun around Namba station. Also like 10 min walk from the fresh fish markets so that was a great way to start the days.

2025年03月10日

Friendly accommodating staff proximity to train station and shopping

グループ旅行 2025年03月10日

The property location is ideal for tourists= close to transportation, shopping, restaurants and everything else!
The front desk staff are very helpful - they go out of their way to resolve your issue - no matter how seemingly insignificant it is.

子供連れの家族旅行 2025年03月05日

Personnel de l hôtel très agréable et professionnel. Mention spécial à Mr Philippe qui a su nous conseiller pour notre séjour . L hôtel est très bien situé. Chambre confortable et propre .

2025年03月05日

Convenient in-room Laundry machine

Have stayed with Mercure Tokyu Stay Namba in the past. Always an amazing stay, especially with the washing laundry machine located inside the room, always very convenient as you don't need to pack a lot of clothes for the duration of the trip. Leaving more luggage space for shopping.

2025年03月02日

Beautiful hotel, great location, staff and amenities!

2025年02月26日

Tooooooo dark. Otherwise ok.

家族旅行 2025年02月22日

Great hotel with all the amenities you need.
Breakfast was sub par but convenient.

2025年02月19日

ห้องพักกว้าง ใกล้แหล่งช้อปปิ้ง

カップルで旅行 2025年02月17日

Perfect location , New and clean . Only a few mins. walk to the main & shopping area and the nearest train station. Staff were really helpful and friendly .

家族旅行 2025年02月16日

The staffs ( receptionist & house keepers) are very helpful and sweet. Love them all either morning and night shifts. They are very patience and nice to the visitors. The location is great. Room quite tight for large luggage but manageable.

カップルで旅行 2025年02月01日

Very nice boutique hotel. Only thing I would change is that the lighting in the room leaves a bit to be desired, especially around the room vanity mirror.

カップルで旅行 2025年01月25日

Location of the hotel was amazing - bars, shopping, sightseeing all walkable. Rooms were comfortable and had all you needed, amenities good also.

2025年01月12日

Hotel is very close to the shopping area and dining area. Hotel staff are very friendly and knowledgeable

家族旅行 2024年12月31日

Property is located close to Dotonbori and between 2 stations - Namba & Shinsaibashi stations - which allows easy access to many parts of the city.
Being close to Dontonbori also allows ease of access to food and essentials like medication, beauty products and souvenirs in Don Quixote nearby.
However, the rooms, are designed with form over function. The carpet within the room is dark blue/black which makes the rooms feel smaller than it actually is. The use of spot lighting also makes straightforward tasks like combing your hair / shaving slightly more challenging as you have to tilt/position your head to be under the light. The hangars in the room are metal with a small open end at the top of the triangle where the collars of your shirt / jacket rests and if you are not careful, it my snag the liner of your jacket. Certain rooms also have their windows face offices approximately 10 metres away. My room happens to have the windows face said offices’ corridor and smoking room entrance in the other building.
Bed is comfortable along and the presence of a washer/dryer in the room is very much appreciated.
If an air purifier, practical hangars as well as better lighting is installed it would be an easy repeat visit for me every time I visit Osaka.

子供連れの家族旅行 2024年12月30日

酒店位置在內街，位置不顯眼。房內燈光昏暗，不太適合小朋友，房內有洗衣機，非常方便。

2024年12月26日

The property is walkable to Dotonbori as well as the train station. We had the most spacious, clean and nice view room with our own laundry. Plus the staff are very approachable and helpful. Just be careful walking around the areas where there are ongoing road work.

家族旅行 2024年12月22日

Très bien

Très bien situé, petit-déjeuner varié. Un point noir : une forte odeur d'égout dans la salle de bain que l'hôtel n'a pas résolue malgré notre signalement

2024年12月14日

A great place to stay. Good breakfast, friendly helpful staff and nice rooms EXCEPT they are dark! Modern nice place…good environment. But so dark it’s hard to see and a little depressing. Add some lights and it’s a winner. As is…..it’s a bit of an issue.

家族旅行 2024年12月10日

Thank you perfect stay

2024年12月09日

Perfect Location

The location couldn’t have been better, right in the heart of everything! The hotel is also fairly new, which is a big plus. I especially loved having a washer and dryer in the room. I’ll definitely stay here again the next time I visit Osaka!

2024年11月27日

Hotel in central Osaka. Walking distance to all the sightseeing spots. Only complaint is the rooms are very dark, shower had weird odour, and you’re unable turn off one of the lights (which made sleeping difficult). Overall service and hotel staff are amazing. Our luggage transfer was not at the hotel when we arrived but the staff did an amazing job on expediting the luggage to us on the same day!

カップルで旅行 2024年11月27日

Great stay. Water pressure for the shower was very low though.

カップルで旅行 2024年11月27日

Location is excellent.

カップルで旅行 2024年11月22日

Fantastic location in Americamura (less than 10 min walk to train station) and the best breakfast buffet of our entire trip. Room was very large and comfortable, but lighting was extremely dim (hard to see!) and we couldn’t find the trash can until the last day.

2024年11月17日

遺留清理房間 ， 換房後門卡經常開不到門， 房間化妝檯位置燈光不足

2024年11月15日

Modern, funky and beautifully designed! It was my favourite hotel of the whole Japan trip!! Staff were brilliant and didn’t want for anything. FamilyMart on nearest corner and excellent okonomiyaki place opposite were great too! Very close to Dotombori but quiet street.

2024年11月08日

This was a great location. Central to everything and close to a train station if you wish to venture off further. I would definitely stay here again. Can’t wait to go back to Osaka!

カップルで旅行 2024年11月03日

Good business hotel in the busy Namba area. The breakfast area is too small for the size of the hotel and gets really overcrowded.

2024年10月31日

I like the room with washing machine. Good to wash laundry so that we dont need to bring so much clothes for the whole family. Hotel took the initiative to set up the 3rd single bed for us. Family of 2 adults and 2 small kids

2024年10月30日

Very clean and new modern hotel

Other reviews stated that the hotel is dark which was concerning when we made the reservation. Hotels atmosphere is dark for sure but thats just the modern style of the hotel. There is plenty of light in the room in my opinion. Everything looked new and the desing was refreshing. Highly recommended. Fitness room only had cardiomachines so thats a bummer. 9/10. Ate breakfast in the city so cant comment the restaurant.

2024年10月29日

Such a good place for take a rest , but not user friendly for makeup people, cause room is too dark and not evenly to use mirror.

カップルで旅行 2024年10月28日

Simply outstanding, super clean hotel with an exceptional staff. Located in the best part of Dotombori in Osaka, it’s a quiet area with lots of bars, restaurants, and shops. Less than a five-minute walk from the Glico Man. The hotel provides all basic toiletries free of charge. The hallways are quiet and have a dark theme; the room itself is also slightly dim compared to most hotels, but brightens up once the blinds are open. For me, the location couldn’t be better—I’ll definitely stay here again when I visit Osaka.

家族旅行 2024年10月27日

Merci Mercure

Second time at Mercure Tokyu Stay Namba. Lovely lobby decor and fantastic location in the heart of Osaka yet quiet.

2024年10月23日

Na

2024年10月22日

The front office staff were all very helpful. I had a wonderful stay in Osaka

2024年10月22日

Lovely place. Great location. Lovely seating area and bar. Very dark lights in the room however and could do with a full length mirror! But a fantastic stay overall.

カップルで旅行 2024年10月19日

Staff was very kind. Room was clean and quiet. Area of town was fun, with great food, and a wide variety of shopping options

カップルで旅行 2024年10月18日

Thought the property was nice- great for location, walkable, and easy and quick check in.

カップルで旅行 2024年10月16日