東急ステイ メルキュール 大阪なんば

掃除を任せたが、完璧にできなかった

2025年10月12日

夜中のバイク音は気になりましたが、隣の音や廊下等はビックリするほど静かでした。

2025年09月23日

部屋の照明が暗く、脱衣所のないことが残念でした。部屋は広く清潔で洗濯機が備え付けられていることがとても良かったです。

グループ旅行 2025年09月07日

2日目水が無かったがスタッフの対応がすごく悪かった

グループ旅行 2023年04月14日

良かった点は施設が全体的に清潔感がありおしゃれという点です。あとベッドはかなり良かったです。厳しいことを言うとそこだけは良かったです。

逆に改善して欲しい点は、
フロントでの対応。他ホテルに比べるとスマートな対応ではないです。スタッフ間の連携も微妙。落ち着きがないです。宿泊客はまずホテルに到着してフロントに行き、そこで一息つくはずです。それなのにフロントの対応次第で、すでにホテルへの不信感が生まれてしまうと思います。女性の年配の方ですが日本語での会話は基本だと思うのでおもてなしという面からもしっかりとした日本語を話せるようにした方が良いです。

朝食メニューは見た目は良いですが内容は残念というか物足りなさを感じました。ごはんがあるのにお味噌汁がない。だけどコーンスープはある。きんぴらごぼうはなら他に何かなかったのかなと感じました。期待以下の以下でした。

立地は便利ですが、夜が特に賑やかなので家族連れには少し不安はあります。

家族旅行 2023年01月26日

The room layout was a bit weird, not quirky but strange as we can’t open the amenities cabinet without moving the bed …

2025年11月28日

Overall property was ideal for families. Very close to eateries and shopping. The room was spacious and clean. The only thing is the lights are very dim and not a lot of table space.

子供連れの家族旅行 2025年11月28日

Room dirty - moved rooms - second still dirty

Extremely dark w no lighting in room

2025年11月27日

Stylish vibrant hotel, staff were amazing! Only feedback is the lighting in our bathroom was dim, made shaving a challenge.

2025年11月26日

Hotel was very accommodating and clean. Great location!

2025年11月26日

Overall great. Really nice location. Very helpful to have washing machine/dryer in the room. However the room had poor lighting (very dark even with all lights on), and only a small mirror above the sink (nothing that is bigger for getting ready).

2025年11月23日

Great location, good size room

2025年11月22日

The room is nice and stylish. The beds are comfy. But the staff in general is not very talkative and not similing. The restaurant at night was very average, we had 2 of our meal 15 minutes after receiving the first 2. The hotel is cold in general and the bar at the entrance is always closed.

2025年11月21日

O banheiro é muito mal projetado. Sair do chuveiro e dar direto no quarto é muito ruim

2025年11月16日

Staff was extremely friendly and helpful. Room and the hotel were both very clean and the location is fantastic for doing day trips out of.

カップルで旅行 2025年11月15日

The in-room washing machine was a real plus and made my stay much easier. However, the room was far too dimly lit. I know it’s probably part of the design theme, but it just wasn’t practical—I kept struggling to find my things. Sure, I could’ve opened the curtains for more light, but there was an office building right next to my room, so privacy became an issue. A bit more lighting would make a world of difference. Overall, a decent stay, but the ambience shouldn’t come at the expense of basic functionality.

2025年11月13日

This is not a bad hotel, close to everything and setting is good!!!

家族旅行 2025年11月13日

Kind and helpful staff and very clean rooms.

カップルで旅行 2025年11月12日

Great location and the room was clean.

2025年11月12日

Great location, nice and modern- fantastic breakfast. However, very dark rooms, the hotel needs to work on better lighting. Even with windows open, you can't see well in the room and in the hallways. There is also no bench or storage space or even towel racks in the room, so if you have 3 people in the room, it gets messy and crowded with no place to put your jackets, shopping, luggage and things. Besides that-- good value and modern place to stay in Dotonbori.

家族旅行 2025年11月12日

Great location near train station and in the Namba area. Hotel was reasonably clean, comfortable and modern. Staff where very helpful and welcoming. I would recommend staying here and return again.

2025年11月09日

Staff was extremely helpful and kind.

家族旅行 2025年11月06日

Very stingy establishment.

2025年11月04日

Lovely hotel at a central location. It was only 5 mins to walk to shopping and food areas! Clean and cosy rooms. Only issue if any, is that the rooms are a little small. Overall, great vibes and an excellent choice for me and my family!

2025年11月02日

Room light not bright enough

2025年10月31日

pela terceira vez em Osaka/namba em hotéis diferentes este me surpreendeu
Hotel em otimo estado de conservação, quartos com ótima decoração, novos e otimo aspecto (pouca coisa acima padrão japonês de quarto pequeno)
Otimo chuveiro
Escolher um quarto com maquina de lavar foi algo excelente, pois levamos poucas roupas já com esta possibilidade do hotel. Maquina facil de usar e lavamos todas as roupas. Essa melhor dica!
Bem perto de tudo ! O bairro americano (do lado oposto a area do Glico vale o passeio
Dá para ir a pé das duas estações de trem com malas facil
Esse hotel valeu a pena

2025年10月31日

Overall, a fantastic location and hotel

2025年10月29日

The staff was welcoming and attentive. Our room was spacious and beautiful

2025年10月28日

This hotel don't have enough seat for their guests at Breakfast therefore you will line up for a good 30 - 45 mins for your breakfast.

2025年10月28日

Rooms are clean but even with all lights on and blinds open it’s very dark. Staff are a bit hit and miss with politeness. Central location, walking distance to most things including trains

カップルで旅行 2025年10月26日

Location is amazing, everything was so clean and hotel had a great vibe. Yes, the rooms are dark but it gave us a sense of cozy.

2025年10月24日

Best stay of our Japan trip. Loved location and the places around in proximity of hotel.
Room was so spacious. Staff were so friendly. Will definitely be returning.

2025年10月23日

Convenient n accessible

2025年10月23日

The hotel is perfect for Halloween. The hotel is dark and poorly lit. I think the motif of the Hotel is The color black. For one week I could not possibly see my real skin complexion of my face. The kitchen/toilet sink has a mirror that has two tiny useless lights. The staff some were friendly and helpful. Cleanliness is a 5 star, accessibility is very good, food is average. Location is spot on for non stop shopping, bar and restaurant crawl.

カップルで旅行 2025年10月22日

Esta propiedad es super moderna y limpia. Esta ubicada en Namba a solo 8 minutos caminando de la estacion del metro. Las habitaciones son grandes, comodas y super modernas. El baño nos encanto. Lo unico que no nos gusto es que el lavamanos esta en la habitacion y no en el baño. El area del lounge esta super nice. El hotel esta a minutos caminando de Dotonborio y las centenares de tiendas y restaurantes. Tiene un restaurante un Family Mart alfrente. Hay seguridad frente al hotel. Me volveria a quedar en este hotel.

グループ旅行 2025年10月22日

Everything was great. Cool looking hotel

2025年10月22日

Rigtig godt hotel

2025年10月21日

Hotel was located in an extremely convenient spot, in the heart of Osaka’s hustle and bustle, close to public transport and all the shops ! Downfall is that the rooms were very very very dark and not cleaned to a very high standard. The in room washing machine was the biggest win out of the whole room.

家族旅行 2025年10月19日

Lovely, walkable area. Used the in-room laundry with ease snd convenience. Very cool hotel!

2025年10月18日

This property is beautiful. We rented a triple bed room with in room washer. There was ample space, especially compared to the other hotels we stayed in. Location was so close to both dontonburi and shinsekai. Trasnportation was easy, staff was great and the hotel was beautiful. I loved this hotel and would absolutely stay again.

子供連れの家族旅行 2025年10月18日

Good location. Staff was great and very friendly and helpful

2025年10月16日

Great stay, thank you!

グループ旅行 2025年10月15日

Wonderful location makes this hotel a great option. The room size is very good for a Japanese hotel. Only negative the lighting was poor especially over basin trying to shave for a male or apply makeup for my wife was very difficult.

家族旅行 2025年10月12日

Location was perfect for us, not too far from Dontobori with lots of eatery near by, plus convenience store and just around the corner from the shopping stores. Room was clean and comfy, staff was friendly, and breakfast had a wonderful selection.

2025年10月11日

all shops are a few steps away from the hotel

2025年10月11日

The hotel is very conveniently located and reasonably new. However there are some problems:
- lighting inside the room is extremely very dim

2025年10月11日

Nice hotel in a lively neighboorhood. Only downside is the poor noice isolation from outside noise (we were at the 14th floor but still heard the people on the street)

カップルで旅行 2025年10月10日

The service was great. We opted to have our luggage sent to our hotel ahead of time since we were taking the Shinkansen from Tokyo to Osaka. The luggage was already waiting for us in the room. Breakfast had a great variety of foods and drinks. It was soooo convenient to have breakfast at the hotel. The room was spacious compared to our previous hotel. We actually had room to open our luggage!

2025年10月06日

Ideal para parejas

2025年10月05日

We stayed here for 5 days and loved the hotel. It felt very cozy and was super close to stores and restaurants. We used once the laundry machine which was super convenient inside our bedroom. Alao, breakfast super convenient. The best part was the incredibly friendly and helpful staff who really do an excellent job making the guests feel welcome. I’ll definitely will come back and stay here agin.

カップルで旅行 2025年10月03日

Close to places to eat and shop

カップルで旅行 2025年10月03日

Great location, easy public and private transport, beautiful hotel

グループ旅行 2025年10月01日

This hotel couldn't have been in a more convenient location, just a few blocks from Dotonbori. It was modern, clean, stylish & the staff were very nice. Comfortable bed. Our room had a washer/dryer in it which was exceptionally convenient. From past reviews I was warned that it took forever for a cycle (around 3 hrs), but because we already knew that we planned ahead & put a load in before we left to go somewhere. Nothing like coming back to fresh, clean laundry! The room, although smaller than what we're used to back in the US, actually had some storage space so only 1 of us had to live out of our suitcases. It had a nice view of Osaka. One thing past reviews had mentioned is that the room & hallway was very dark. They didn't exaggerate! You could barely see yourself in the single mirror in the room. You could get a lighted make-up mirror if you asked, for no charge. It seems as though it would be such an easy fix to at least put a higher wattage bulb in the mirror/sink area!

One thing I especially want to mention is how helpful the staff were. My daughter left a box with all her jewelry in it at our previous hotel in Tokyo. They called the hotel, which ended up finding the box, & helped arrange a way for it to get back to her. Everything worked out well & she got her jewelry back.

So I would absolutely stay here again, even with the dark mirror area.

家族旅行 2025年10月01日

Todo super cerca

カップルで旅行 2025年10月01日

Very attractive and modern hotel, very chic in my opinion, but at reasonable rates most of the time. Have stayed in several of this brand around the world and all great.

家族旅行 2025年09月29日

Very spacious and modern room that included a washer and dryer and a microwave, toilet and shower/bath in separate rooms. The view of the city was gorgeous and it's located pretty much steps from central dotonbori and about a five-ish minute straight shot walk to Namba station. There's a family mart right across the street and several of the most popular shopping and dining streets a few blocks away and there's usually a police officer patrolling right outside and in the surrounding blocks around the hotel.

カップルで旅行 2025年09月29日

The rooms were pretty small, but they were very nice. The location is excellent for proximity to Dotonbori.

家族旅行 2025年09月28日

Amazing 😍

家族旅行 2025年09月28日

both the corridor and the room was very dark, it will be nice if the both can be a bit more brighter. The breadfast was really good.

グループ旅行 2025年09月26日

Nice room in a good location for food, shopping, and subway station!

2025年09月23日

Great location. The gym is just ok. The room is very nice and clean.

グループ旅行 2025年09月17日

Sehr schönes Zimmer & super Lage!

2025年09月15日

The staffs are friendly and helpful.

2025年09月15日

Clean, cool climate, friendly staff

2025年09月15日

Perfect location, beautiful hotel. Handy and clean

2025年09月08日

So far so good

2025年09月06日

Wow! I’m so glad we chose this hotel. The location - 10/10. The rooms and facilities - 10/10. Staff - 10/10.

I almost didn’t book this hotel because of the reviews about the rooms/design being “dark” (hard to see). Yes, the design uses a lot of dark colours but imbues a moody and sophisticated vibe.

We booked a room with an in-room washer/dryer combo and it was so helpful to throw in a load at the end of each day and keep our clothes clean and fresh.

Staff at the front desk, cleaners, and in the restaurant were all lovely - helpful, friendly and professional.

Highly recommend!

家族旅行 2025年08月25日

Very aesthetic design.

2025年08月25日

Great location. Beautiful decor. Great staff, but nobody spoke English at all.

家族旅行 2025年08月25日

Outstanding hotel in outstanding location!

The hotel is beautiful and has an excellent location. The staff was very welcoming and serviceable. The room was comfortable, spacious, and the bathroom offered both options of shower and tub, which was superb. The washing machine (with English instructions), was very useful even though I did not I would use. Overall, it was a great stay.

2025年08月18日

Clean hotel with a great location!

カップルで旅行 2025年08月16日

It was great for area. Bed was comfy. Our only complaint was how dark everything was and not enough lighting

家族旅行 2025年08月16日

Overall, very unfriendly staff. A very punitive system of fining for every imaginable perceived violation: they will charge you for a replacement room key; they will charge you if you forget to bring back your umbrella; they will charge you if you don’t check out exactly at 11 AM. You definitely get the impression they’re glad to see you go. Noise from the street is evident. Rooms definitely need better soundproofing. Hallways seemed noisy in the mornings. The only hotel so far that’s been this way throughout the country.

家族旅行 2025年08月12日

Fabulous breakfast and nice staff super gentle!

家族旅行 2025年08月08日

Near dotombori and donki. Good yakiniku restaurant outside the hotel walking distance.

2025年08月08日

From the moment of arrival, the colour scheme and decor gave a feeling of greater luxury than the hotel rating would suggest. The staff were lovely and helpful, the rooms spacious and the beds comfortable - having our own washer/dryer was a game changer too!

Location is perfect for exploring Namba, Shinsaibashi and Dotonbori and is right on the Midosuji line for rapid access to other parts of the city. We'll definitely come back on our next trip to Osaka.

家族旅行 2025年08月04日

Great location and amenities. Good food everywhere.

2025年08月04日

The hotel's location is very convenient. You can access it via Exit 14 of Namba Station, and it's about a 10-minute walk. Popular shopping areas like Shinsaibashi and Dotonbori are also within walking distance from the hotel.

The room is quite spacious. The room type we booked included a washing machine with a drying function, which is especially useful during the summer.
However, the lighting in the room is very dim. Women who need to do makeup will need to bring a lighted mirror, and even men who need to style their hair may find it inconvenient.

The overall design of the hotel leans towards being dark, which increases the risk of accidents. Extra caution is advised for guests traveling with children or elderly family members.

The most serious issue is the staff’s very poor English skills. As employees working in a major tourist destination, this level of service is quite disappointing.

グループ旅行 2025年07月31日

.

家族旅行 2025年07月28日

10/10

グループ旅行 2025年07月19日

At the check-in desk, the man didn’t want to speak to me, a woman, but asked to speak to the man, as in I wasn’t capable of checking in, despite the fact that the reservation was in my name.

家族旅行 2025年07月17日

Todo fue excelente, no me gustó poca luz en los cuartos y que preguntamos para pagar el desayuno y el personal que nos recibió no entendía lo que queríamos y dijo sólo no con las manos una x , pero cuando hicimos el check Out el personal fue excelente y si entendían el inglés perfecto gracias

家族旅行 2025年07月15日

Great hotel would stay again. Also in a good area

2025年07月10日

Loved having the laundry facilities in the room! Great location, very nice staff.

2025年07月07日

When we got our first room it smelled horribly but the staff was quick to move us to another room. The rooms were tiny and the lighting was awful. It was really hard to see anything in that dark room. The staff was also very stingy when it came to giving us extra water or coffee.

家族旅行 2025年07月01日

Hotel was pretty dark. Could not put make up on, not enough proper lighting. They will however rent a lighted mirror to you. Iterly need a flashlight to get around.
Other than that it was very convenient and walkable to Dotonbori and surrounding areas. Location was perfect and across the street was designer heaven!

カップルで旅行 2025年06月29日

The location is excellent, within short walking distance to Namba station and Dotonbori, filled with shopping and dining options. Namba station has direct access to Kansai airport via Nankai line. The room though quite small is cosy and comfortable.

家族旅行 2025年06月28日

p chill

2025年06月26日

Convenient, spacious, and clean room in the middle of hustle and bustle

家族旅行 2025年06月25日

Artsy yes, functional no but great location

Nice decor and location. Rooms were more design focused as opposed to function focus; there were no mirrors in the room so having to depend on your reflection on the glass backsplash of a kitchen sink that also arrives as a bathroom sink wasn't to our liking

2025年06月24日

good location and room size. would be perfect if there are more lightings in the room as it is pretty dark inside. there is also only 1 small dustbin inside the whole room. overall very satisfied and will most likely stay here in our next visit.

家族旅行 2025年06月22日

Perfect location. Great accommodation

家族旅行 2025年06月21日

Really nice lobby. Hotel is in a great location in the city and has helpful staff. Nice amenities. The walls are thin and noise from other rooms comes in so there can be loud nights if other rooms are noisy.

2025年06月19日

整體不錯，走型格路線，只是覺得房間燈光較暗

2025年06月16日

Great busy location with lots of food, bars & shopping all around

2025年06月16日

Absolutely will book again

グループ旅行 2025年06月11日

Nice motel but having booked two rooms months in advance was disappointed to be placed on 2nd bottom floor out the back with views of back alleys & construction.

家族旅行 2025年06月10日

Good budget hotel . Very close to interesting areas. Washer dryer in room worked better than some in more expensive hotels.

家族旅行 2025年06月09日

Nice room spacious at least. Friendly staff and helpful. But just lighting a bit seem.

2025年06月08日

Excellent location and beautiful gardens. The hallways were a bit dark but that’s just esthetics

家族旅行 2025年06月08日