界 由布院 - 星野リゾート

寧靜環境，十分享受。

家族旅行 2025年11月30日

Everything is done correctly and attention to details are second to none.
I would suggest they limit the age of young children as they can be noisy and annoying screaming and running around the resort.

2025年11月10日

My first stay with KAI and it didn’t disappoint me. The environment, the service and the facilities are great and amazing. The food is absolutely one of the highlights. I am very interested in stay with other KAI hotels in the future. Totally recommend Yufuin KAI, it’s totally worth it.

家族旅行 2025年11月07日

A beautiful , special experience, with incredible service - highly recommend

2025年10月23日

覺得普通！

2025年10月19日

Food could be better for its price range

家族旅行 2025年10月18日

整體環境很棒，一大早就可以看到一整片梯田，很舒服

2025年10月09日

界由布院的整體員工人數嚴重不足，需要服務的時候要等待很久，能以英文跟旅客溝通的大概只有一到兩人。

餐飲品質也很普通，家中一位14歲的成員晚餐被指定只能吃兒童餐，份量非常不足。香檳沒有冰過，服務的時候也未放在冰桶中。早餐不管是日式還是西式，份量都非常少，也缺乏變化。

休憩室中的飲料只有茶跟咖啡和水，也沒有提供任何點心。

唯一的優點就是山景優美，梯田風光很棒。但是旅館本身各方面的服務品質都有待加強。

家族旅行 2025年07月30日

超越五星級的飯店！

2025年07月20日

Lovely resort with nice landscaping. Room with private onsen was well furnished. Dinner and breakfast was included in price.

カップルで旅行 2025年06月20日

Very good experience and relaxing place for vacation! Environment, food, hot spring, experience and especially the view are all super!

2025年06月19日

非常休閒的Hotel.

梯田的view很療癒，服務人員態度親切，房間的湯池，大眾湯戶外都很棒。房間佈置客廳可以看到大自然的美景。很休閒。

2025年06月10日

It is an extraordinary experience. The quiet and comfortable environment provide a chance to refresh our mind.

I definitely will visit again!

子供連れの家族旅行 2025年05月30日

No

カップルで旅行 2025年05月21日

很讚

家族旅行 2025年05月17日

Not value for money.

2025年05月02日

A very relaxing stay

I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive.

The onsen facility was clean and relaxing. I look forward to visiting again.

2025年05月02日

Very nice!

Very nice landscaping and comfy room. I enjoyed resort

2025年04月04日

An excellent choice for relaxing.

カップルで旅行 2025年03月27日

Best resort ever with amazing staff

It was my first time at a Hoshio Resort and i was so amazed and I can't give you enough stars!
Resort itself was super zen and amazing. It was perfect place to relax and enjoy Japanese bath, food, and massage.
Staff was also beyond the moon! We had to put on snowchains on our way out because it was snowing and we were struggling when staff (Kuroiwa) came out and helped us with the hard work. Thank you so much again.

2025年03月07日

Nice hotspring

カップルで旅行 2025年03月04日

很好

家族旅行 2025年03月01日

What a horrible experience we had

This hotel is a disappointment, especially considering its price and the expectations we had. The service at check-in was negligent, and overall, it felt as though the staff didn’t care about us at all. Here are two of our numerous disappointments:
1.We understand that dinner is part of the package and can’t be avoided. However, why should we be limited to just the early dinner seating at 5:30 PM (even though there’s a second seating at 7:30 PM), which affects our other plans? This caused us to miss our dinner without receiving a refund or credit.
2.We know the restaurant serves only a set menu. But both my wife and I are restricted from eating certain dishes—some of which can even be dangerous to us. I was surprised we weren’t asked if we have any allergies or dietary restrictions. I was even more surprised to hear our server’s response to our inquiry about it: “It’s our hotel’s policy NOT to ask our customers if they have any allergies or preferences.”

This statement encapsulates our experience at this hotel. Never again.

2025年02月17日

絕對好選擇，環境優美的溫泉酒店

新而又十分舒適的溫泉酒店。星野集團旗下酒店不需多介紹，服務人員服務質素很好。 食物需未算非常精彩但也很美味。房間得大，我是次入住的房間內備有溫泉浴，加上乾濕分離浴室屬高質素。環境除了大自然環境外，還有特別的稻田（棚田）景觀，加上燈飾，樹蔭，開揚的山景，令心情舒暢。酒店更備有免費車位。價格以此水平實在算不俗。

2025年01月13日

Great experience

2025年01月06日

Excellent service and food

2024年12月29日

Amazing family getaway

Amazing property and service. Although rather costly, the sumptuous breakfast and dinner which were both included, made it excellent value for money. The best place to stay if visiting Yufuin for a couple of days.

2024年12月25日

由布院最好溫泉旅館

非常棒的溫泉旅店！一泊二食，早餐晚餐都非常別緻豐富；房間裏的湯屋和大眾池都讓人驚豔！服務無與倫比！

2024年11月28日

대만족 료칸 여행

진짜 자연 경관도좋고 건물전체가 세련되고 음식들도 맛있습니다. 강추드립니다.

2024年11月18日

入住時交通接送安排有問題，App留言無回覆，用上半小時才聯絡到酒店，早多早到10分鐘，職員面有不滿表情，要等約鐘先可以食早餐冇問題，但唔需要表露面色俾我睇z
床頭有叉電位係好的，但位置比較細，如果係當地人用的叉電器冇問題，如果係遊客要轉頭，嗰個位就太細用唔到

2024年11月14日

Below average experience in high price onsen. I booked a room w/private onsen bath but it’s only a tub placed at room balcony. Their outdoor public bath has no views but faces a small elevated yard. Course dinner
Food was not too surprise, sitting in open top office cubic divided tables so it was very noisy from tables next to us. Overall I’ll say it feels like a Holiday inn trying raised up to a pricey higher star hotel.

家族旅行 2024年09月30日

Very Good

カップルで旅行 2024年09月20日

優缺點

1. 餐食精緻美味
2. 梯田連接山景非常心曠神怡
3. 燈光照明偏暗，晚上走路/走樓提需要格外小心
4. 溫泉入口隱蔽性不佳，布簾一掀開往前走兩步就可以看到梳妝室內部
5. 男生梳妝室沒有洗手槽，但卻把洗面乳跟刮鬍刀都放在桌上?
6. 室內溫泉區偏暗，往戶外池的地上又有黑色直角的隆起地磚，踢到非常痛
7. 溫泉區偏小，未設置躺椅等休憩空間
8. 溫泉區巡檢頻率應該提高，有客人拿手機到戶外池拍照，也有客人將毛巾丟在戶外池的邊上，感覺不舒服

2024年07月23日

Miss many key aspects of a traditional ryokan

Lack of many amenities you would expect from a ryokan. The common area is rather small as well. We stayed two nights and the western breakfast they served were completely identical which was disappointing. Public bath is lackluster compared to many ryokan we had stayed.

2024年06月21日

눈두렁뷰라고 광고는 하지만 몇몇방만 해당되고 료칸으로써 공간이 좋고 번화가와 접근성이 너무 떨어진다
그렇다고 뷰가 특별히 좋지도 않고 식사도 무난하지 좋다고는 할 수 없다

家族旅行 2024年06月15日

Beautiful property with great staff and facilities. Outside of town, which is walkable but there is an infrequent free shuttle.

2024年05月28日

真的非常喜歡整片翠綠山巒的景緻。大眾池在夜晚靜謐時刻別有一番風味。餐點的味道也很美味～唯一遺憾是因為遺失鑰匙被收取的賠償款過高。

2024年05月27日

環境寧靜酒店

服務人員非常親切，笑容燦爛，服務貼心？

2024年04月09日

很好的住宿。
房間- 很乾淨整潔，完全沒有異味，也很漂亮。房間裡有私人風呂，很方便。
環境- 風景很美，裝潢很有格調
員工- 超級有禮貌，服務很好

カップルで旅行 2024年02月22日

不錯

家族旅行 2024年02月20日

everything seen ok

カップルで旅行 2023年12月29日

훌륭한 온천 휴양지

이곳은 아주 아름다운 유후산을 배경으로 훌륭한 온천이 있습니다. 직원들. 모두 친절하고 식사도 아주 맛있었습니다.

2023年12月21日

Be pampered

Service was impeccable from the moment we arrived till we reluctantly bid it farewell. In between, we were treated to serene views of the fields, soothing baths, comfortable bed and visually appealing and delicious dishes at dinner and breakfast.

2023年12月15日

要選對時間入住

房間景觀比預期差一點，如果梯田沒有水，整體景觀一般，舒服及服務都很好

2023年12月04日

super services, amazing view! such a gorgeous place to stay

家族旅行 2023年11月28日

星野集團界酒店始終有保證，新酒店界。由布院環境一流，設計新穎，食物及服務都有水準。若果房間內的床及洗手間可以大一點更好。

カップルで旅行 2023年10月22日

I stayed for two nights. Everything was excellent such as ambience, view, food. One thing that needs improvement was that the staffs need to know how to introduce the food. I’m allergic to taro and there was one dish with different food. The menu said one of them contained taro but I couldn’t tell which one has taro so I asked the staff and the staff pointed to the wrong one and I only noticed when I almost took it. Otherwise the stay was excellent

家族旅行 2023年10月15日

다시 가고싶은 숙소

아주 편안하고 만족스러운 여행이었습니다
식사는 더할나위없이 훌륭했습니다
단 리조트안에 산책로가 없어서 식사후 산책할만한곳이 없었던 점은 좀 아쉬었습니다
그리고 hotels.com 에서 조식포함은 명시하고 디너 포함은 안 알려주셔서 약간의 혼동이 있었네요

2023年09月05日

環境寧靜 好

カップルで旅行 2023年07月14日

great design hideaway. Good food, good in-room onsen

2023年04月17日