宿家　いろは

• ?

  ????

  カップルで旅行 · 2022年08月21日

  
  5非常に良い

  落ち着いた空間でした。近くにスーパーもあり、自炊しての宿泊にはとても良かったです。ありがとうございました。

  宿家　いろはからの返信（2022-08-25T07:05:59Z）

  この度はご宿泊いただきありがとうございました。 また大変ありがたいレビュー評価を投稿いただきスタッフ一同感激しております。またのご利用お待ちしております。

• V

  Verified traveler

  1人旅 · 2025年02月04日

  
  3普通

  Stayed here for my last week on a month long solo trip. Took a while to check in. You have to pre-check in first on a link, and take a picture of your passport. On check in day, you have to take a selfie of yourself to match your passport photo. It kept denying me saying faces dont match. Really frustrating after 20 minutes of trying. First impression was the house is really small. If you're planning to rent for a group, I would say 4 people would be max. The dining/tv area is really tight. I'm 5'6" 160 lbs. and couldn't imagine people physically bigger than me hanging out here. Plus the seats around the table were really uncomfortable. When setting up the floor futon, I noticed the cushions were stained with sweat and maybe urine? Whatever it was, it's something you don't want to see after a long day of traveling. 2 of the beds are on lofts. The ladders to get up there are pretty high up. I slept in the non loft area on the floor. Every morning, I would wake up with bug bites on my body, neck, and face. The house is really dusty. It made my allergies go crazy when you turn on the heater. Turn off the lights, turn on your phone light and see how much dust gets kicked around. The walls are paper thin and can hear everything outside. When using the first floor toilet, I'm pretty sure the daycare next door can hear you do your business. I had to shower in the dark because the light was out.Trains stations are about 15-20 minute walk away if you love walking.

  宿家　いろはからの返信（2025-02-06T06:17:34Z）

  Thank you for staying with us and for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay.We understand that the check-in process was frustrating, and we appreciate your patience. Our system requires facial recognition for security purposes, but we will review its accuracy to improve the experience for future guests.Regarding the cleanliness concerns, we take such matters very seriously. We deeply regret that the cushions were not in an acceptable condition and will ensure our cleaning team addresses this issue immediately. We will also conduct a thorough inspection to improve the overall cleanliness and air quality of the house.We apologize for the discomfort caused by the furniture and the loft ladders. While the space is designed to accommodate up to four guests, we understand that it may not have met your expectations in terms of size and comfort. We appreciate your feedback and will take it into account for future improvements.As for the lighting issue in the bathroom, we sincerely regret the inconvenience. If we had been notified during your stay, we would have arranged a replacement immediately. We encourage guests to reach out to us whenever they encounter such issues, as we strive to resolve them as quickly as possible.Once again, we appreciate your honest review, as it helps us improve our accommodations. We apologize for any inconvenience caused and hope you were still able to enjoy your time in Japan.

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