横浜ベイシェラトン ホテル & タワーズ

• Y

  Yasuko

  1人旅 · 2026年05月29日

  
  3普通

  The room was very clean, and since they were not overly busy, they let me check-in and gave me a room around 1 pm. Which I was grateful. My only complaint is that in the bathroom the toilet had a sewage-like smell. This is not particular to this hotel; I find that hotels in Japan often have this issue, but, in a hotel of this caliber and this price was rather off-putting. This was puzzling since there was a note claiming that they use filtered water for everything including the bathroom.

  横浜ベイシェラトン ホテル & タワーズからの返信（2026-06-22T05:16:55Z）

  Thank you for using Yokohama Bay Sheraton Hotel & Towers for your valuable opinions and suggestions. We sincerely apologize for any inconvenience caused by your visit. We will immediately share it with the department in charge and make improvements. Thank you for your continued patronage.

• m

  malcolm

  カップルで旅行 · 2026年05月21日

  
  5非常に良い

  Great hotel reasonable price for higher end hotels.Lovely staff easy check in.Hotel bar was expensive for a beer about $20.Across the road from the train station coming from the airport so an easy walk to reception.Big night life area not far away bars and lot's of food.Excellent little Chinese restaurant next street or two over also great food.Staff at concierge will show you where to go.We found the hotel was right there after we jumped in a taxi and showed him hotel name, he had a good laugh and pointed to it.He still drove there he didn't want to take money but I insisted he smiled and thanked us.We joined the Diamond princess cruise after this it's about $35 taxi ride to the Port from the hotel.Taxi's and users are easy and quick.

  横浜ベイシェラトン ホテル & タワーズからの返信（2026-05-21T07:02:50Z）

  Dear Guest, Thank you very much for staying with us and for taking the time to share your wonderful review. We are truly delighted to hear that you had an enjoyable stay. We are especially pleased to know that you found our staff lovely and your check-in experience easy and smooth. We understand that many guests arrive tired after their journey, so we always aim to provide a warm, thoughtful, and stress-free arrival experience. It means a great deal to us that we were able to meet your needs in this way. We are also glad that you enjoyed our convenient location, just across the road from the train station, with easy access from the airport, as well as the nearby nightlife and wide variety of dining options. It is wonderful to hear that you also found a great little Chinese restaurant nearby and enjoyed the food there. At the same time, we appreciate your honest feedback regarding the price of beer at the hotel bar. We understand that it may have felt expensive, and we thank you for your understanding. We also apologize that we did not make it clearer how close the hotel is to the station, as walking would certainly have been the easiest option. Thank you for sharing the story about the taxi driver as well 〓 it gave us a smile, and we are glad you met such a kind and good-humored driver. We are also pleased to know that our location was convenient for your journey to the cruise port and that this added to the ease of your travels. Yokohama is a compact yet vibrant city with so much to offer, and we are delighted that you were able to enjoy its charm during your stay. We sincerely hope to welcome you back again on your next visit to Yokohama. Warm regards,

• n

  n.

  2026年05月12日

  
  4良い

  1つ言うならエレベーターのカードキーかざすのを受付で説明して貰いたかった。

  横浜ベイシェラトン ホテル & タワーズからの返信（2026-05-22T01:06:48Z）

  この度は横浜ベイシェラトン ホテル＆タワーズをご利用いただき誠にありがとうございました。エレベーターのキーに関しまして頂戴しましたご意見は、マネージャーと共有いたしました。今後さらにご満足いただけますよう努めてまいります。引き続きご愛顧くださいますようお願いいたします。次回のご来館をスタッフ一同心よりお待ち申しあげております。

• K

  KO

  家族旅行 · 2026年04月27日

  
  4良い

  もう少し近い所にコンビニが欲しい。

  横浜ベイシェラトン ホテル & タワーズからの返信（2026-04-27T09:32:01Z）

  この度はご宿泊いただきまして誠にありがとうございます。また、ご意見をいただき感謝申し上げます。近いうちに、当ホテルへ再びお越しいただけることを心よりお待ちしております。

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