Kyomachiya House IZO

• F

  Francisca

  家族旅行 · 2025年11月20日

  
  1非常に悪い

  Unfortunately, our experience at this property was very disappointing. On the first day, my mother tripped and fell at the entrance because there was a stool on the ground right by the doorway. She suffered a serious hip injury and had to be taken to the hospital, so we were forced to leave after a couple of hours to stay close to her.We informed the host immediately, but there was no real interest in understanding what happened, how the accident occurred, or whether anything could be improved to prevent this in the future. We also received no support or flexibility with the remaining nights, despite our insurance not covering the situation.In addition, the bed was extremely hard and uncomfortable, and the toilet was so small that it was almost impossible for a tall person to sit properly with their legs inside the space.Sadly, due to the unsafe entry area, the lack of concern from the host, and the overall comfort issues, I cannot recommend this stay.

  Kyomachiya House IZOからの返信（2025-11-21T02:11:35Z）

  Thank you very much for staying with us and for taking the time to share your feedback.We are truly sorry to hear that your mother was injured near the entrance on the first day of your stay. We sincerely hope she is recovering well, and we understand how upsetting and difficult the situation must have been for your family.We are also sorry if our response at the time did not reflect the level of concern or support you expected. Please rest assured that we take your comments seriously and will work to improve both our emergency response and our property’s safety features to prevent such incidents in the future.Regarding the bed and toilet, we appreciate your honest impressions. We understand that comfort—especially when it comes to mattress firmness—can vary from person to person, but your feedback will be taken into account as we continue to assess guest experience and potential updates. We will also review how clearly we communicate the space and layout of the facilities in our listing.We regret that your stay did not meet your expectations, and we sincerely apologize for the distress you experienced. Your feedback will help us improve, and we thank you again for bringing these matters to our attention.Wishing your mother a smooth and full recovery.

• C

  Celia

  家族旅行 · 2023年10月29日

  
  5非常に良い

  It's a nice place to experience the traditional Japanese living house. It's good to have 3 sizable beds for 3 persons. The room is clean and quite spacious. Shopping areas, good restaurants, convenience store and metro station can be found in a few minutes walking distance from the house.

  Kyomachiya House IZOからの返信（2023-10-31T00:48:59Z）

  Thank you for taking the time to leave such a positive review. We're delighted to hear that you appreciated the traditional Japanese ambiance of our place and found the accommodations spacious and clean. It's great to know that the location was convenient for you with nearby shopping areas, restaurants, and transportation. We strive to provide our guests with the best experience possible, and it's always rewarding to hear when we've achieved that. We hope to welcome you back again in the future!

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