白馬サンバレーホテル

I arrived at 9pm. All I need was bed, so it's necessary and sufficient.

1人旅 2024年10月17日

食べ物が美味しかったです。
スタッフさんも親切でとっても良かったです。

子供連れの家族旅行 2023年02月12日

お部屋の壁にエアコン取り付け金具が、
剥き出しでそのままありましたが、
大きな絵やポスターなど
飾ってはいかがでしょうか？

朝食が更に暖かいと嬉しいです。
大変お世話になりました。😌

子供連れの家族旅行 2022年02月20日

ゲレンデからも近く良かったです。

1人旅 2022年02月15日

受付の方の対応が丁寧で良かった。
部屋も綺麗。

1人旅 2022年01月22日

下水の臭いが、、

立地やお部屋の内容フロントの方の対応などは良いと思うのですが、
1階エントランスロビーや廊下、フロントレストランやまたそこからエレベーターを通じて立ち上る下水臭が大変残念です。
(チェックアウトの際お聞きしたら地下の浄化槽の故障とのことでしたが、1ヶ月後にロビーのぞいた際も同じ臭いでした)
またお電話してすぐご対応いただきましたが、お部屋のスリッパが汚れていたりチェストの引き出しの中のゴミが片付けられていないなど、少々問題を感じざるを得ない状況でした。
臭いなど気にならない方なら良い宿なのかと思いますが、、

家族旅行 2020年02月18日

2部屋予約しましたが、どちらの部屋もカメムシがたくさん出てきました。設備も2部屋バラバラで片方の部屋は洗面台がなく、シャワーブースから最初に茶色の水が出てきました。
場所はゲレンデすぐでとても便利です。

グループ旅行 2020年02月17日

ローケーションは最高です。白馬駅

家族旅行 2020年01月07日

Hotel was fantastic - location is ideal for snow access with one lift across the road (10 metres) and another two within a short walk. The runs at the resort at perfect for early beginners, but easily connect to the gondola for more experienced riders.

Location is too far from restaurants to walk, a shuttle or taxi is required. We didn't mind, the food at the hotel was great and we preferred the excellent snow access.

Staff were really helpful, picking us up from Hakuba Goryu and dropping us off on the way out.

The food was really good - a few rotating buffets for breakfast including different types of eggs (scrambled, poached, boiled, omelette) and sides like bacon or pork or sausages.

Dinner was wonderful each night - something different and Japanese plated for us along with a buffet selection or sides.

Bathroom was small but serviceable, room size was otherwise good.

I read some of the really negative reviews before coming and it made me incorrectly worried about the hotel - we had a great experience and I don't understand those reviewers at all. This was a great lodge like experience right on the snow.

カップルで旅行 2026年02月21日

Absolut unter allen Erwartungen. Lage gut aber Rest nicht empfehlenswert und nicht dem Preis gerecht

家族旅行 2026年02月19日

Room was functional but very tired/worn. A lot of smelly kerosene heaters to keep things warm, which was not great. I'm 6t'3" and couldn't shower in the tiny bathroom. There is a small functional onsen downstairs, opens at 16:00 but not really warm until about 17:00 o so. Breakfast is functional but pretty plain; not a lot of variety day to day. The family that runs it is LOVELY and very accommodating, I can't praise them enough for the service, but I'd call this a two star property at best.

グループ旅行 2026年02月18日

Very accommodating and family run. Daily meals were fantastic. Rooms and especially the lobby areas need a bit of an upgrade. Great location to the lift though.

2026年02月11日

The rooms were very clean and beds were nice and firm no dips in the bed.

The staff were very helpful and resolved transport issues to the train station

2026年02月08日

We had a wonderful stay. The staff were absolutely delightful and went out of their way to accommodate any requests including the dietary requirements of one person in our group. We were on the breakfast and dinner meal package and the options each day were fantastic, with a vast selection of European and Japanese options.

One thing to note is that the hotel isn’t located in a town centre. Instead, it’s directly opposite a beginner lift in the Imori area, giving easy access to the slopes.

The hotel itself is fairly basic, but it’s very clean and the staff more than make up for it with their warmth and helpfulness. There are free hot drinks in the foyer, an onsen, washing/drying facilities and the hotel will provide free transfers to train/bus station (or even to Lawsons/711 if you need supplies!) There’s also a games room with a pool table and table tennis.

If you’re looking for nightlife, this probably isn’t the spot for you; but for a relaxed, comfortable tradtitonal Japanese ski stay, we couldn’t fault it.

家族旅行 2026年02月06日

Staff was very nice and very helpful. We arranged pick up and drop of from transportation hubs through them

グループ旅行 2026年01月25日

Both Yuori and the other receptionist were very helpful and courteous during my stay. I injured myself skiing and Yuori was especially helpful with bags and transport.

1人旅 2026年01月15日

100% recommend! The staff are all super helpful. Breakfast and dinner are delicious!


When we first arrived at Hakuba station, the hotel said they will arrange a pick up for us. The moment we stepped out of the station, the hotel staff was there waiting with a signage that made it easy for us to find. He was even willing to bring us to a nearby convenient store to buy stuff if needed, even though we didn't need to.

At the hotel, we managed to get early check in which was great and allowed us to get our ski equipment and lesson for the kids at 2pm. The hotel staff was very helpful and pointed us to nearby places where we can quickly get our gear and lessons. We managed to get the last lesson slot for the day at Iimori with an English speaking instructor.

For the next day, there were no more lessons available at Iimori but the hotel managed to helped us book the last Chinese speaking instructor at Hakuba Goryu, which was great. We can speak English and Chinese, but not that much of Japanese. The hotel staff was even so kind to send us over to Hakuba Goryu as we had two young kids, so we don't have to walk a bit to wait for the shuttle bus.

On our last day, we used the new ski equipment rental shop right at the hotel and just walked across to the slopes to snowboard. We managed to get a morning session in after we check out and leave our bags with the hotel.

After which the hotel staff send us to Hakuba station to catch our train!

Thank you and loved our stay!

子供連れの家族旅行 2026年01月02日

A wonderful stay. Great people. Fantastic breakfast + dinner. Right on the IImari ski lift.

家族旅行 2025年12月29日

We had a great stay at Hakuba Sun Valley. Our room was perfect - a mix of western bed with Japanese futons at the loft which the kids loved so much. The location is great - less than 5 min walking distance to the Iimori ski resort where we had our lessons. The staffs were wonderful, very friendly and helpful. I enjoyed the chat with them during breakfast and dinner, and they did their best to accommodate our dietary restrictions. The food was wonderful and really happy to be welcomed with dinner in an a cozy dining room after a long day of ski. They offered shuttle from/to the ski resort, but they even went all the way in offering us a lift when we needed to do a bit of errands, and we ended up having great conversation on the way from which we learned more about Hakuba, too! Heartfelt thanks to the staffs for the hospitality and wonderful experience! 素晴らしい体験と、温かいおもてなしをありがとうございました。

家族旅行 2025年12月27日

I visited Hakuba Sun Valley with my partner and 2 children and we LOVED it!
The location is amazing, directly opposite the chair lift, and the staff were helpful, friendly and attentive.

We will definitely be staying here again next season!

子供連れの家族旅行 2025年03月21日