ランドーレジデンス東京グランド

• S

  Sayaka

  グループ旅行 · 2021年01月10日

  
  5非常に良い

  めちゃくちゃ良かった。強いてあげるなら調理器具や皿がもう少しあったらっていうのと、グリルに網がついてなかったので、あったら良かったな…ぐらいです。

  ランドーレジデンス東京グランドからの返信（2021-01-23T08:00:42Z）

  この度は当ホテルをご利用して頂き、誠にありがとうございました。お部屋も非常に気に入っていただけたようで大変光栄でございます。お客様に指摘して頂いた点に関しましては真摯に受け止め、サービスの向上を目指す所存でございます。我々のホテルは東京以外に北海道、京都、福岡など全国に広がっております。立ち寄った際にはぜひご利用くださいませ。

• C

  Chin Wei

  家族旅行 · 2026年07月21日

  
  1非常に悪い

  I am deeply disappointed with the condition of the room .The hotel infrastructure appears significantly aged and poorly maintained. More importantly, the cleanliness of the room was completely unacceptable and unsanitary. Upon inspecting the bed, I discovered dried blood stains and stray hairs on both the bedsheets and the blanket.Experiencing such unhygienic conditions is a serious health concern and ruined my stay.

  ランドーレジデンス東京グランドからの返信（2026-07-22T02:58:25Z）

  Thank you for taking the time to share your feedback.We sincerely apologize for the unpleasant experience you had during your stay. We are truly sorry to hear that the condition of the bedding did not meet your expectations and that you felt uncomfortable due to the cleanliness issue.We sincerely apologize for the inconvenience and disappointment caused during your stay. We appreciate you bringing this matter to our attention, as it helps us improve our services.Thank you for your understanding.Randor Hotel

• S

  Sonia

  子供連れの家族旅行 · 2026年07月11日

  
  3普通

  Me gustó la conectividad del tren y bus. La cercanía a los mercados.

  ランドーレジデンス東京グランドからの返信（2026-07-22T04:03:42Z）

  Thank you very much for staying with us.We are delighted to hear that you enjoyed the convenient access to trains and buses, as well as the nearby markets.Our property is located in an area with easy transportation options and various shopping facilities nearby, and we are pleased that these contributed to a comfortable stay.We sincerely appreciate your kind feedback and hope to welcome you again on your next visit.Randor Hotel

• A

  Anne

  子供連れの家族旅行 · 2026年06月01日

  
  5非常に良い

  I had to book this property at the very last minute on the ground in Tokyo when my other hotel did not work out. This host could not have been more helpful and kind! We had the “penthouse” on the top floor which had about 4 beds in the main room, a beautiful kitchen and another 2 separate rooms with 2 beds each. There were also nice shower and laundry facilities. It is an easy walk to the train station. I would definitely recommend!

  ランドーレジデンス東京グランドからの返信（2026-06-03T08:22:21Z）

  Thank you very much for your wonderful review.We are delighted to hear that we could assist you during your last-minute stay in Tokyo and that you found our hospitality helpful and welcoming.It is also great to know that you enjoyed the spacious penthouse room, kitchen, laundry facilities, and convenient access to the train station. We strive to provide a comfortable and enjoyable stay for all our guests, and your kind words mean a lot to our team.Thank you for recommending our property. We would be honored to welcome you again on your next visit to Tokyo.Warm regards,Randor Hotel Front Desk Team

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