サクラクロスホテル新宿東

料金の割に、部屋に歯ブラシしか置いていなかった。ケトルはあるのに、お茶のティーバッグ等はなし。ホテルとうたうのであれば、もう少し部屋の中のサービスを充実させてほしい。
お部屋の清潔感はあった。

2024年12月17日

バス停が近くて便利でした。チェックインもチェックアウトもタブレットでしたが、スムーズに出来ました。部屋も綺麗で必要最低限の物が揃っていたので助かりました。女子4人旅だったのでお菓子のサービスはとても嬉しかったです。お安く泊まれたので、また利用したいです!

家族旅行 2024年11月22日

部屋をグレードアップしてくださったため、とても快適に過ごすことができた。

グループ旅行 2021年08月26日

広くて人もよく、快適に過ごせた

2020年03月06日

広さ清潔感はすごく満足。アメニティが歯ブラシしかなかった。値段が安かったので仕方ないかな〜？って感じ。

2020年02月27日

無人チェックインかと思いましたが、フロントに女性がいて、チェックインの仕方を教えてくれました。
部屋にはタオルと歯ブラシ以外のアメニティが無く不便。ひげそり、石けん程度は置いて欲しい。

2020年01月23日

おすすめです

最寄駅へのアクセスがちょっと面倒かなと思いましたが、室内はとても綺麗で、快適でした。ただ、エレベーターがないので、４階まで荷物を上げ下げでした。コインランドリー等の施設が近くにあれば、長期的な滞在もありだと思います。

2020年01月06日

満足度高いです！

とてもオシャレなお部屋でいいホテルでした。
東京に来た際はこちらばかりお世話になろうと思っています。

2019年12月21日

清潔感があり、部屋の雰囲気もナチュラルな家具で揃えられていて素敵な空間だった。
セルフチェックインだったが、チェックアウトの際管理人の方がご挨拶してくださり安心した。
部屋に冷凍庫付きの冷蔵庫、電子レンジがあるとより便利だと感じた。

グループ旅行 2019年12月10日

東新宿ホテル

部屋も綺麗で良かったです

2019年06月19日

The property is clean, the room is spacious, the staff is friendly, it is close to the train station and Family Mart. I highly recommend this place!

家族旅行 2025年07月10日

The room was clean and had adequate amenities. The mattresses on the beds were weak and worn. We were accommodated on the fourth floor with no elevator.

家族旅行 2025年07月09日

Property is quite a walk to hirajuku subway station. But still walkable which we did with a 7 y.o. We walk to the subway everyday. The rooms are small but still manageable if you arrange your luggages. Family of 4. 2 big, 2 medium, 3 small luggages and 4 backpacks. We are all so packed inside the room😆. 1 queen bed and 1 sofa bed. We are all so tight. For the price it’s good. We were in the second floor no elevator. It’s clean. if you don’t mind these inconveniences, this hotel is for you. It’s a little far from kabuchiko but our family able to walk back and forth during morning and night time. We feel safe. Our 7 yo able to manage the walking. No staff at check in but there was a staff at check out who is very helpful in carrying our luggages. Still recommend.

家族旅行 2025年07月01日

very quiet and clean room, convenient access to familymart, Shinjuku and public transit. No easy way to dispose of trash, no elevator, no water filling station and no microwave are my only complaints.

2025年06月25日

The property is convenient and close to places to be visited.

家族旅行 2025年06月18日

Although it was small for 4 people, it was clean and organized. Very safe and quiet area to walk and get to any other area.

2025年06月03日

Property was very comfy and just the right size for what it’s for. Beds were comfortable! Host was very attentive. Love the fact that the shower is in a separate room. Definitely recommend!

2025年06月02日

Everything was above expectations. I was prepared for the stairs and small.space.
One potential concern for folks (other than no elevator for people with mobility limitations) that might be worth mentioning is the noise from outside. We were on the 4th floor but conversations of people in the streets could be heard. Soundproofing could be better. It was no issue for me as I wear noise cancelling headphones to sleep but my son had to use ear plugs for the first time. These are provided within the room.
The staff was exceptionally sweet and courteous. Room was very clean and well equipped for a space so small (by N. American standards).
The stairs were no problem for us but we only had 1 small suitcase. The stairs are wide enough but they are abit steep, we would have been taking a couple breaks on the way up if we brought our regular suitcases. Also there would be little to no storage area for big luggage either. Best to come as light as possible.
Lastly, they have a very comprehensive guide book with information, instructions and rules. There are a couple uncommon hotel rental rules including one that mentions no eating food in the room. Something to be aware of if you were planning to travel on a budget and not eat at restaurants all the time or just like to have random snacks all the time.

家族旅行 2025年05月28日

het hotel was goed voorzien van alles.
Het was alleen kleiner dan ik had verwacht voor 4 personnen. Balkon was groot. Personeel is heel aardig en helpt je goed verder in het verblijf.

家族旅行 2025年05月12日

Staying at this hotel was such a pleasant experience. It was in a quieter area of Shinjuku while also being walking distance from the busier areas and train stations. The staff were very attentive. The room is so spacious, compared to other places in Tokyo-we had 9 bags for a 3 person room and we're still able to walk around comfortably. The wood carpet and wet shower were such nice touches. I would highly recommend this hotel to anyone coming to Tokyo.

家族旅行 2025年05月03日

Great affordable stay in Tokyo

Excellent location and easy to get everywhere with a station only 3 minutes away. There’s a Lawson on the way too which made breakfast so easy with the kids. We travelled as 2 adults + 2 kids. The room itself is small, but is of Japanese standard. It didn’t bother us as the only thing we did there was sleep! Main thing is it was comfortable and we slept well. Clean, efficient self check-in/out. Will definitely stay here again.

2025年04月24日

Not a fan

Honestly…not great. The one positive is that it is clean. Biggest issue is that there was an unexpected door connecting to someone else’s room inside our room! Made us very uncomfortable. Lobby door has no kind of lock or security or staff. Many many stairs to carry luggage up. Location not great (bit sketchy). Most strange of all, staff emails insist on a perfect review and if you have any concerns to send it in a private email, not in the review. This is how we were mislead when booking. Probably ok if you don’t mind hostels. If you’re looking for nicer accommodation, not the place for you.

2025年04月23日

More spacious than other options in Shinjuku

家族旅行 2025年04月19日

Easy comfortable, and friendly place

2025年04月14日

Top was the staff's responsiveness and flexibility, very service oriented. The location is just a few minutes longer to the nearby train stations.

家族旅行 2025年04月08日

Spazi strettissimi completamente diversi dalle foto che mostrano l!!

2025年04月08日

Rooms are small and my big concern is no elevator. Staff are nice especially Tham

家族旅行 2025年04月07日

Family mart is really close which is convenient for our breakfast and snacks buying. For a group of 4 persons you have to be strategic with your luggages as space is limited. I love the toilet and washroom.

2025年03月20日

Ok men trångt

Vi är är familj på 2 vuxna och en tonåring och hade önskat ett större rum men rummen är extremt små för 3 människor med varsin resväska. Rum i japan är generellt små förvisso men vi vet att hotellet har större rum än det vi fick. Bra promenadavstånd till Shinjuku och mycket affärer runt omkring. Snäll personal men dålig engelska som också är typiskt i Japan. Ingen hiss finns!

2025年03月01日

Good family room

Good and spacious family room with space for up to 6 people. A bit far from metro station but ok. Quite quiet location despite being close to large road. Very service oriented and helpful staff

2025年01月05日

They were not accommodating to our needs when we noticed there were period stains on the bed.

グループ旅行 2025年01月04日

Very small room snd bathroom , no space to store our luggages before checkin and that was not mentioned on expedia. Windows allowed air in

家族旅行 2024年12月30日

너무 깨끗해서 좋았음. 가족이 머무르기에도 크기도 좋고 욕실도 너무 좋고 위치도 좋았음. 스탭도 친절해서 다음에 또 이용하겠음

2024年12月24日

Excellent

家族旅行 2024年10月14日

This place is great for a family of 4 with comfortable beds and very close to Shinjuku Higashi station.

2024年10月07日

We traveled with 2 teenagers. The location is great and quiet . We found a bakery ( not open and, Monday and Tuesday unfortunately ), a great pizza place and a laundromat just around the corner. The room was super clean and staff very nice and helpful. The room was a little small for 4 of us but still ok. Highly recommended

家族旅行 2024年10月06日

Employee assisted us on taking our luggage’s in while we waited for check in time she was very friendly and helpful.

グループ旅行 2024年09月12日

nice hotel and very helpful staff

2024年09月07日

距離車站位置尚可，房間整潔，提供的毛巾品質高，樓梯屬闊落易於搬動行李，但梳化床有點損壞及下陷，須要更換

家族旅行 2024年09月03日

The property is nice and clean. It is very very small with very little room to move around. The bed had 3-4 inches between the edge of the bed and the wall. The sofa bed, when extended, occupied the rest of the little 5 feet of the room available to walk. The only TV channel options were maybe 10 channels of only local channels. The room was very clean. Towels were exchanged every other day or so. Two week stay, the room was only cleaned once. Literally, only a good place to catch some sleep.

2024年08月30日

Very clean room including toilet and very friendly and helpful staff, excellent and highly recommended!

2024年08月13日

Walking distance to train and a few eateries. Staff nice. Small but clean.

家族旅行 2024年07月17日

Staff was so helpful and friendly. Easy to communicate via message through Expedia app.

家族旅行 2024年07月09日

Room was fairly clean and useable for our family.

The check-in process was very frustrating and I would not recommend. We booked through Expedia and did not receive the check-in code needed. We called the numbers provided on the desk and no one answered. We waited and thought about what to do since we couldn't check-in and no one was answering. I was about to call Expedia and ask for help when a staff member walked in and was able to get us checked in (with a sort of knowing expression when we mentioned an Expedia reservation).

The room was perfectly fine and worked. It was a little loud from the street noise, but they had already provided earplugs in the room.

子供連れの家族旅行 2024年07月08日

Great service. Nice small and very comfortable room

2024年07月08日

Clean modern private facility. Convenient to trains. Parking next door but for a fee. Quiet street.

2024年05月25日

Such a great little place. Laundromat and convenience store super close. We loved our stay here.

家族旅行 2024年05月07日

YESSS!

Excellent service, very friendly. Very good location to reach all central points. Great staff.

2024年05月02日

Hotel was ok, area not the nicest. You can hook up your own hdmi device to projector in the room but who brings that with them on vacation?

2024年03月29日

There was 5 of us young adult women visiting Japan for the first time and this hotel was good for us: clean, located in a nice neighborhood with walking distance to 2 subway entrances and at least 5 Convenient Stores. My only suggestions are:provide some tatami pillows to sit on, a few shelves above the outlets for electronics and same size matress for the couch

家族旅行 2024年03月22日