リゾートスクエア　サンヴェルデ

入浴時間に不満

温泉であり入湯税も取られているのに、夜22時までしか入浴出来ず、朝も入れない宿はあり得ないと思った。

2020年01月13日

ホテル前の駐車場台数が少なかった

家族旅行 2019年05月03日

Dissapointing and depressing hotel

1. Check in: At the reception window, I have presented a copy of hotel.com reservation confirmation. The receptionist, presumably an owner, says that I get only breakfast. I showed him hotels.com confirmation showing “breakfast and dinner”. He insisted that he will call Expedia for confirmation. Later he called my room and said that I get 2 meals a day but did not apologize.
2. Room: I have never seen a room so dirty in Japan. As per the photos, carpet could not be dirtier. A tiny sofa was so dirty that I could not even touch it. Dirty mattresses were not covered at all but had futon on it.
3. Staffs: whatever I ask, all I hear from them is “it’s written in the room.
4. Dining: dinner was served at 5:45. Yes 5:45 and that’s it. I have seen the system except at the military training camp. Some tables were provided with a hot pot but not mine. Breakfast was served the same way at 7:45.
5. Hot spring: the place had a filthy small tub. The next morning, I found out they close the tub whole day until 3:30 in the afternoon. We went out and looked for a local public onsen and paid for it. When I checked out they charged me separately for my using onsen. I don’t remember I read about extra bath charge when booking at hotels.com website.
6. Comfort: I booked a “superior room with a bathroom”. A shared bathroom was next to my room and made noise whole day. Young guests didn’t go to bed and went around yelling whole night. It was horrible.

2019年02月22日

Good location

If available, choose the western style bedroom since other japanese style rooms have no private toilets.

2019年01月28日