星野リゾート 界 箱根

6人で宿泊した際に、夕飯が３人ずつ分かれて欲しいと言われました。今まで色々な宿泊施設を利用しましたが、そんなこと聞いたことありません。
様々な言い訳のような事を言われ、星野リゾートなだけに本当に残念でなりませんでした。

家族旅行で記念の旅だったので、どうしても６人でなきゃ無理だと伝えなんとか入れてもらいましたが、、

今後このような事がないことを希望します。
星野リゾートさんはとても好きな施設なので、これからも利用はさせて頂きます。

家族旅行 2019年05月30日

素晴らしいサービス！

スタッフが皆さん素晴らしい上に、お料理やお部屋、お風呂やロビーもとてもレベルが高く、またぜひ来たいと思いました。

2019年04月21日

Hermosas vistas

Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación

2024年07月27日

Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful.

2024年07月05日

地理位置靜謐, 餐飲精緻, 房間寬敞舒適, 溫泉美景映襯

カップルで旅行 2024年06月23日

Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!

カップルで旅行 2024年04月22日

Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed

家族旅行 2024年03月26日

rooms were best we stayed at by far quality beds

家族旅行 2023年12月24日

This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.

家族旅行 2023年11月21日

Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.

カップルで旅行 2023年11月02日

Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure.

家族旅行 2023年10月16日

A memorable trip.

Excellent services.
Relaxing atmosphere and good experience with Japanese banquet meal.

2020年02月20日

住宿環境不錯，餐點普普～

2020年01月28日

四平八穩。

我一連兩晚入住箱根星野兩間不到酒店！這間不是不好！而是界仙石原更加好～

2020年01月17日

非常赞

完美的住宿，唯一遗憾的是食物并没有达到顶级

2019年12月25日

Unbelievable mistake

Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei.

One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead.

I don't know what happen but you should explian better than this.

2019年12月23日

新穎低調奢華的日式溫泉旅館

新穎低調奢華的日式溫泉旅館, 非常舒適, 晚餐和早餐也很豐盛, 大浴場有山林的景色, 沒有什麼能挑剔的, 完美

2019年12月11日

워낙에 유명한 호시노 리조트라 묻지도 따지지도 않고 갔습니다.
룸컨디션, 직원들의 접객태도, 인테리어의 디테일 모두 훌륭합니다.
하지만 7-80만원 하는 료칸에 딱 대욕탕 두개만 있다는것. 식사가 보여지는것 만큼 훌륭하지 않다는것이 아쉽습니다.
이 값이면 그냥 전통적인 료칸에 갈 것 같아요. 한번 경험하긴 좋지만 두번 가지는 않겠습니다.

2019年12月09日

The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!

家族旅行 2019年12月04日

服務一級棒

服務很好，房間整理的很乾淨，早餐、晚餐都好吃。份量十足，根本吃不完，但是位置所在沒有其他商店，晚上只能跑溫泉，享受溫泉。

2019年11月26日

좋아요. 대중탕이 노천탕이라 좋아요 식사는 뭐 그런 정도. 그닥 최고는 아닙니다. 교통은 불편하기에 핸터카를 이용하시는게 좋습니다

家族旅行 2019年11月07日

The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!

カップルで旅行 2019年07月08日

Signature architecture and decor style of hoshino

Perfect architecture and decor as a modern ryokan with traditional flavor and details, especially highlighting local wood craftsmanship. Food although not as great but still good

2019年06月04日

Excellent hotel, excellent staff and amenities available. Onset very good

カップルで旅行 2019年05月21日

너무 좋았습니다!

2019年04月22日

Great place to visit , Excellent food, beautiful design

家族旅行 2019年04月15日

Amazing location and onsen was a real highlight. Food was delicious and out of this world - fantastic!!!

2019年04月14日

매우만족!

깔끔하고 세련된 료칸이에요 직원들 친절도는 말할것도 없구 전체적으로 만족했습니다

2019年03月09日

다른 호시노체인들과 비교시 최하위권

소도시만 다니다가 유명관광지는 처음이라 그런지 대실망.
다른 호시노리조트 체인들과는 너무 비교되게 후진 시설과 맛없는 음식 ㅜㅜ
도대체 왜 이가격인건지 도무지 이해가 안감.
온천물은 좋았음. 시설은 동네 1980년대 목욕탕 수준

2019年01月10日

Relaxing and tranquil!

Excellent Onsen and well worth the trip from Tokyo. Highly recommend!

2018年12月27日

Comfortable, good staff and very relax

2018年10月28日

The room was stunning with a great river view to fall asleep to. The futon actually ended up being more comfortable than the beds.

2018年09月22日

wonderful experience though food is not enough

very wonderful experience

2018年08月01日

Super friendly staff! We were offered plum drink and hot towels at check in.

2018年05月23日

值得入住

酒店環境優美，一泊兩食的晚餐和早餐都是精緻美味

2018年05月23日

飯店設備整體環境很舒適，員工服務非常細膩，晚餐的餐點希望可以再加強變化，愉快的溫泉之旅，有機會下次體驗住不同的星野飯店

2018年04月14日

Reception sucks and there is no bar or restaurant.

The reception is terrible and the English information they can share with you is very limited. Don’t arrive before 3pm, they’ll treat you like a burglar.

2018年03月31日

環境一流

食物方面有待加強, 但環境和房間舒適度一流!!! 如果有接駁巴士更好!自己去的話,要坐巴士但30分鐘才有一班車

2018年02月28日

箱根最好的飯店之一

這次跟家人來日本渡假，朋友介紹來住 星野集團旗下的飯店，果然是很好 （要箱根車站 搭車 約10分鐘）一到飯店 服務人員一一介紹飯店設施 ，房間也很漂亮 ，餐飲也非常棒的、建議要來箱根的遊客。

2018年02月17日

舒適的住宿

很好的住宿品質, 溫馨體貼的日式溫泉服務, 但如果是自駕前往, 導航使用網站上的電話會指引到另外的地點, 建議記得使用google map.

2017年12月05日

絕對物有所值值得一訪

環境，美食，服務都十分的到位令人滿意，價格雖然不低，但絕對物有所值

2017年12月03日

酒店内部环境很好，我们一共住了两晚，包早餐和晚餐。第一晚晚餐食物普通，第二晚就好很多。温泉很美，前面有小溪流过。

2017年11月30日

Nice welcome check in.
Nice food and atmosphere.
Nice staff.
It would be nice if they have staff who speak English at the front desk 24 hours available.

2017年11月23日

湯坂山與須雲川之間的山谷，有絕對的私密性，相對沒有便利，適合自駕。

無法用電話號碼定位也沒有MAP CODE，租賃車子的導航只能輸入日文住址，無法輸入任何資料，所以GPS無法導航，對於沒有WIFI的我們是造成不小的困擾，透過電話聯絡飯店也無法提供協助，這點完全措手不及。
最後是變通輸入鄰近飯店的電話才定位找到界 箱根，第一晚的迷途讓期待的心情鬱卒。
之後的過程就跟其他星野旗下的品質一樣，心滿意足。

2017年11月19日

Good staffs,
Good environment,
Great food,
You can have a relax and quiet experiences

2017年09月07日

Beautiful ryokan. One of the best resort experiences you will have.

2017年07月08日