星のや軽井沢

中国人うるさい

宿やサービスなどは大変よかったが、隣か上階か分からないけど、中国人らしき客の話し声が大きくうるさかった。

2019年08月16日

掛けフトンが厚く、暑くて寝苦しかった。

2019年06月10日

全体的にとてもよかったです。特にスタッフの対応がとても良かった。レセプションから部屋までは歩くと少しあり、車を手配すればすぐに送迎をしてくれるのですが、混んでいる時間だと少々待ち時間が長かった。部屋もとても快適で、加湿器なども行ったらついていたり、温泉も快適でした。

家族旅行 2019年05月02日

宿泊者限定の催物が多かった。施設内の案内表示がわかりにくい。

家族旅行 2019年03月18日

各施設とも大変良かった。

家族旅行 2019年03月03日

The hotel itself is excellent! We loved our stay. It’s perfect if you’re looking for a relaxing stay surrounded by natural beauty. Only downside is there aren’t many amenities within walking distance besides a little tourist area. There is easy access to the local bus if you don’t mind spending 30 minutes going into town.

カップルで旅行 2025年08月12日

提議裝置可調校的燈光，作住客自己選擇室內光暗，尤其是浴室。另外，請要求員工小心處理行李，因我們發現當員工協助將行李送回時，其中一行李有凹陷及裂痕

家族旅行 2025年05月19日

Best experience

The service during my stay in Hoshinoya was the best.
It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya.

2025年05月19日

very good

2025年04月05日

HOSHINOYA Group is famous for its uniqueness from its surrounds to design and architecture of the hotel compound and its room. Karuizawa is an example of this blueprint.

カップルで旅行 2025年03月16日

服務人員態度親切

2025年03月15日

MS

The view is excellent, service is good, meals are yammy, every thing is attractive for next stay. Except a stuff in the front desk is not friendly to new visitor. She missed my booking and ask to contact with Hotel.com strongly at that time even I show her Hote.com confirmation letter and would like to pay for a new room till her college found my reservation. It's great that I got my room after 30 minutes in communication with her. Otherwise, I cannot image heavy snowing and darker outside without a room for stay. It's my first visit Karuizawa and first time to Hoshinoya Karuizawa. Amazing front dest service!

2025年03月11日

One of my all time favorite hotels.

I’ve stayed here several times, it’s always very relaxing and enjoyable. Their service is impeccable, as always.
And that‘s why I keep coming back.

2025年03月02日

Very relaxing location.

2025年01月15日

Tranquil hotel with ample space for relaxation throughout the property. Free car service in and out, even has a kids playroom that helped to entertain my young 15mo while my husband and I took turns for onsen. Great service and also in room dining.

家族旅行 2025年01月09日

One of a kind place where I would like to visit every season to experience how Hoshinoya changes per season. Recommend to book a dinner 2days prior to visit, since there very few options for dinner place.

2025年01月03日

호시노야가루이자와

친절하고 기분좋은 여행이었지만 객실의 청결상태가 그렇게 깨끗하지는 않았습니다.
그외에 직원들도 친절하고 온천도 너무 좋았고 뭣보다도 호텔의 조경이 너무 좋았습니다

2024年12月28日

언젠간 다시 방문하도록 하겠습니다.

2024年12月26日

Staff are very professional, dedicated and polite

家族旅行 2024年12月12日

HOSHINOYA resort is a great place for relaxation. The environment filled with natural forest and maple trees. The service was exceptional. However, there were mosquitoes problem possibly harvested by the pond in the property. Hopefully the hotel can find solution to help with this problem. Otherwise, this resort is beautiful, quiet, and comfortable.

2024年11月16日

my husband and I celebrated our wedding anniversary at Hoshinoya Karuizawa. We had a wonderful stay. The onsen within the hotel was really good. Both of us enjoyed the facilities. We would like to especially thank the staff Miyu( dining),Saru, Takahashi(spa) and Leo san (front desk ) who took care of us during our stay .

2024年11月06日

자연속에서 편안한 여행이었고
친절해서좋았습니다
가을경치가 너무아름다운곳이라
내년가을에도 다시오고싶네요

2024年11月03日

We enjoyed our stay thoroughly! Hope to revisit in the future.

家族旅行 2024年10月15日

不愧是當地著名的酒店，無論是酒店裡面的小溪流水、房間的環境以及服務員的素質都非常高。在此希望表揚虹夕諾雅輕井澤的各位員工，服務貼心，也會主動關心旅客的需要為我們多次提供適切的幫助，非常感激！

カップルで旅行 2024年09月30日

What a peaceful place...you don't have TV and cables here. It has a bueatiful garden with multiple ponds. The bath facility is so so. Do not expect too much. This is the place for meditation and not-think-anything. The room price is going up too much if you not reserve earlier than you expect.

2024年09月22日

A magical setting—tranquil, relaxing and so beautiful!

カップルで旅行 2024年09月18日

The water side room is spacious and the balcony is nice, you can see and listen the stream running and ducks swimming along. However, some rooms are near the walkway and you can see people walking along the stream, (I.e. they can see you as well) and gardener would be working in the morning which produces some noises. Staff are helpful and getting a taxi to stroll around for sightseeing is easy. You can either call the hotel car to travel around the hotel district or just on foot. The area is best for avoiding heat from summer.

家族旅行 2024年08月25日

Nice stay at Hoshinoya Karuizawa

Nice property. Amazing surrounding and environment. Friendly staff good at English. Easy accessibility from main train station.

2024年08月06日

Great gateway choice!

This resort is peaceful and full of energy. The dinner is quite amazing and service is very very nice.

2024年08月02日

최고

매우 만족

2024年07月05日

Beautiful property, wonderful public onsen, and excellent restaurant. Very peaceful location.

While I loved my room (which was high up and overlooked the forest), it involved climbing some very steep stairs. Travelers with mobility issues should be careful about which rooms they reserve.

I stayed two nights and wish that I had stayed three.

2024年06月05日

Very peaceful and beautiful. However, lots of steep stairs and some concern for elderly travelers and overall safety.

家族旅行 2024年05月18日

房間十分頂級

2024年05月12日

자연친화적 호시노야

아름다운 자연과 친절함속에 아주 편안하게 쉬고왔어요!

2024年05月03日

Couldn’t ask for more. Gorgeous setting, huge verdant garden, big elegant rooms, amazing facilities including two onsens. Just magnificent. Perfect.

家族旅行 2024年04月28日

很棒的住宿經驗，還有會中文的專員服務，很貼心。

2024年03月30日

冥想湯與蜻蜓之湯都是很棒的溫泉湯

美麗的住宿環境且有二個溫泉湯，一個是位於住宿區內的冥想之湯，另一個是位於村民食堂旁的蜻蜓之湯。這二個湯都很棒且都各有特色，是很值得一泡的極品溫泉湯。

2024年03月10日

The staff were very helpful and pleasant to talk to. The place is steeped in culture and has a long history.

家族旅行 2024年03月09日

I thought it’s not really friendly for the disabled people and old people,as me I boken my leg ,and then my booking is in the third floor. But the staff told me it’s the second floor. But actually it’s should be the third floor. And didn’t help me to change to the first floor. And as I look around it’s not full actually. But the stuff didn’t help me to change to the first floor.so I didn’t had to walk around the resort area. And didn’t go to use those onsen,because of I need to upstairs and downstairs. It’s really hard for me to do. But the stuff is really helpful and nice to us. And at the last day I can walk a little.then I found out the lounge is free for the Guest have some local snacks and coffee and juice,but one of my suggestions is should be serve the fresh Mike to the guest as well. Because not everyone like to drink black coffee and not everyone like to use the Mama coffe creamer!and in this morning they have some famous cake in Japan serve for the Guest. Not bad,but it’s really too sweet for us.

家族旅行 2024年02月24日

The parking area is a bit far from the place we stayed, requiring us to take a shuttle bus. If we return to the hotel late at night, we will have to walk back on foot, which is quite inconvenient.

2024年02月17日

Super nice for leisure

家族旅行 2024年02月16日

It’s just purely amazing. Book a stay here, you won’t regret.

家族旅行 2024年01月26日

We are over 85 year old couples and they assigned our room in third floor. Unfortunately no elevator. So we asked first floor instead but were asked for extra charge for over ¥52700 We finally took second floor without extra charge. We are disappointed that one of the best hotel around the world without elevators

2023年11月10日

Stunning views and excellent hospitality

家族旅行 2023年11月09日

Beautiful resort. So pretty during Autumn season. Come here to enjoy the scenery and slow things down. We really enjoyed the breakfast and onsen facility here. Love their afternoon tea and sake bar!

カップルで旅行 2023年11月06日

There are too many steps and stairs and no elevator the hotel is not suitable for handcapped person and seniors.

2023年11月04日

It'll be better if this property is more accessible from JR station. No one wants to wait in the cold wind for 20mins to wait for a bus or taxi.

家族旅行 2023年10月17日

아름답고 훌륭한 정원 .계곡. 잘꾸며놓은 연못.선녀가 목욕할듯한 노천 잠깐이나마 무릉도원을 경험한 느낌이입니다.룸 테라스에서 정원을 바라봤을때의 풍경이 오랫동안 아른거리네요.정말 힐링그자체여서 행복한 경험이었어요.다른 계절에 또 가고싶네요.

2023年08月27日

Decent and elegant.

2023年08月05日

시설과 분위기는 매우 좋았습니다.
그러나 직원들의 친절도나 태도는 편차가 컸습니다.
어떤 직원들은 매우 친절했으나 반면 어떤 직원들은 표정도 태도도 무뚝뚝했습니다(특히 프론트에 있는 키가 큰 젊은 남자 직원;;).
또한 아쉬운 건 특급 리조트임에도 불구하고 직원들이 영어를 유창하게 못하는게 외국인 입장에서 불편했습니다.

2023年07月28日

Everything was good but we couldn’t get a spot at the restaurant in the hotel.

2023年07月17日

Gorgeous property, excellent service

家族旅行 2023年06月15日

很棒的住宿環境

2023年03月15日

아름다운 자연 경관과 친절한 직원 분들, 맛있고 정갈한 식사, 피로를 풀어주는 온천, 명상까지.. 가격이 다소 있으나 완벽했습니다^^ 재방문 하고 싶어요!

2023年02月27日

少了電視，總體而言滿意

家族旅行 2022年12月29日

We stayed in a beautiful secluded mountain view room with overhanging trees offering the perfect amount of privacy for our patio. Our room exuded such a calm & peaceful vibe & feel of a zen garden from the faint smell of calming incense

2021年08月02日

Excellent, beautiful and stunning hotel. A truly magical place.

家族旅行 2021年03月04日

世外桃源

服務非常好

2020年02月06日

속세에서 떠나 마음에 그리던 조용한 자연속에 잘 쉬다 왔습니다. 최고로 친절하고 식사도 맛있었어요.
그런데 라이브러리 바에 이용할 수 있는 식음료 가지수가 얼마 안되고 주전부리같은게 없어서 아쉬웠어요. 근처엔 사먹을 곳도 없는데 말입니다.. 특색있는 운동시설이 있으면 좋을 것 같기도..

カップルで旅行 2020年01月29日

住了二天，可惜到check out的早上天氣才放晴。園內景色很美維護的很好，房間一般，山路房一樓看不到景，建議訂高的樓層。

2020年01月25日

Very nice hotel with excellent food. The room is clean and with good view.

家族旅行 2020年01月13日

Relaxing

2020年01月03日

The service of hotel is excellent

Nice view, the hotel restaurant is excellent

2020年01月01日

Attentive and obliging staff, beautiful scenery and comfortable rooms

子供連れの家族旅行 2019年12月19日

飯店距離輕井澤車站約20分鐘車程，在車站南口有接駁車到飯店，入住時check in一對一的服務直接在房間裡辦理，行李也由服務人員放置房間，飯店早餐可依照旅客作息配合，一直提供到快中午，都可以當早午餐了，house keeping也是配合旅客外出時間做打掃，完全不會打擾在房間內的休息時間，旅客要到附近景點，都可預約車輛接送，整趟行程非常滿意，下次依舊會再次入住！

カップルで旅行 2019年12月15日

Amazing resort in the most beautiful surroundings. Everything here is perfection. We had a truly special time.

家族旅行 2019年11月03日

寧靜，平和，似乎與世隔絕
適合需要好好放鬆遠離壓力跟塵囂的旅人

2019年10月29日

難忘的生日旅程

非常優美的環境，真的令人有放鬆心情的感覺。 服務員每位也很親切及貼心，最難忘是在房內吃Shabu Shabu 晚餐, room service 的安排也非常周到。
而且可以借酒店的單車出外遊覧，非常方便。

2019年10月24日

일본 특유의 고객밀착형 서비스, 철저한 낮춤과 높임의 문화, 탁월한 식사 그리고 무엇보다 쾌적한 자연환경과 직원들의 탁월한 서비스. 일본 특유의 매력을 물씬 느낄 수 있음.

家族旅行 2019年10月10日

Nice and tranquil environment. Will stay again.

2019年10月09日

虹夕諾雅輕井澤3天2夜遊心得

1. 房間床舖抬高與室內地面落差大，老人家容易踩空摔跤。
2. 室內的地面舖了麻纖維地毯，很扎腳底，而室內拖鞋還是軟質的拖鞋，下床腳板要伸進去很不容易穿上，需要用手幫忙，建議室內拖鞋要準備立體的容易把腳穿進去的那種比較好。
3. 床的被子只有一款，我們這次去天氣很溫和，晚上被子蓋不住，後來就不蓋被子，結果感冒了，建議放二種被子給客人自己調節使用。
4. 我們只用了早餐，但是品質有待改善，價格與口味不是很對稱，蔬菜太多，葷菜不足。
5. 房間燈光稍嫌昏暗，若是有老人會容易摔跤。

2019年09月23日

訂房時如果可以備註晚餐須先預訂就更好,還有要備註有接駁車可以接送(因為我第一天不知道很安靜,所以沒晚餐可以買)美中不足

2019年09月09日

喜欢轻井泽的理由是喜欢虹夕诺雅山谷设计，小桥流水，庭院错落有致，温泉静谧干净；主动积极的服务印象很深完美的度假，一定会再去！

家族旅行 2019年09月08日

雖然住不到水波房，但山境房而且有一個大大的露台，環境一流，但因為有老人家，行上樓梯有些辛苦！
員工服務態度非常熱情，歺飲也非常喜歡！

家族旅行 2019年08月28日

자연경관과 부대시설이 잘 갖추어져 있어서 3박이상 머물어도 지루하지 않고 더 있고 싶더라구요.
계절마다 가고 싶은곳이예요. 호탤 도척해서 가이드북에 호텔 프로그램 꼼꼼히 체크해서 해보시길 바래요.

家族旅行 2019年07月25日