遊心亭

料理がとても良かった

2025年02月11日

若干古さはあるものの、部屋に露天風呂がついてて、子連れには良かった。
料理も大変美味しく、感動レベル！
何より特筆すべきは、スタッフの対応で、丁寧かつ完璧で、子ども用に特別に料理やジュースを用意いただいたり、ホントにありがたかったです。

子供連れの家族旅行 2024年09月22日

I am a native Japanese speaker, and it was my first time traveling in Japan with my kids in 20 years. To ensure that our daily plans were in order, I called this ryokan before booking to confirm the availability of meals with the Expedia plan. The owner assured me that our plan included both dinner and breakfast. However, upon check-in, they informed us that our plan did not include any meals. I explained that during our phone conversation, they had confirmed that two meals were included in the Expedia plan. Although the owner remembered our conversation, she did not serve us any meals, offering only excuses instead. I was really disappointed with this ryokan. One reason for this issue might be that the owners (the Okami and Shujin) are too old to manage the ryokan operation, and there is a lack of appreciation and respect for customers. I recommend that they retire immediately.

In addition, I complained to Expedia about this issue, but they did not help me at all. LOL.
Here’s the takeaway: Book your hotel directly through the hotel’s website. There is no advantage to using Expedia (or other booking sites).

子供連れの家族旅行 2024年08月28日

部屋の古さ＋汚さ、セキュリティ対策、お湯の出なさ、便座にウォシュレットが付いていない等
良いところが全くなかったのが残念でした・・・

子供連れの家族旅行 2024年05月04日

トイレの洗浄が壊れているようです。スタッフの方も気がついていたようで事前に言ってほしかった。
連れに障害がありましたが親切に対応して、いただきました。

カップルで旅行 2024年02月13日

家族的な比較的小さい旅館のためサービスは良かった。
だだ部屋の暖房があまり効かなく寒い感じがした。
部屋が風呂付きでいつでも入れたのが良かった。

2024年01月04日

静かで清潔でリラックスできて最高でした。
露天風呂付き客室で冬の温泉を満喫しました。

家族旅行 2024年01月02日

最高、

担当女性のサービスが最高であった。何度でも宿泊したいと思う宿であった。

2021年04月13日

部屋内のお湯がなかなか出にくい点がありますが（大浴場で洗うなら問題ない）、それ以外満足。特にご飯は美味しかった

2020年03月22日

接待とお風呂はよかったです！
ご飯が少し残念でした…

2020年02月25日

ちょっと残念！

接客！お食事は満足致しましたが、お部屋が大分！老朽化があり快適とは、なりませんでした。お風呂も期待したのですが残念でした。

2020年01月10日

年末シーズンにもかかわらず低価格で泊まれたのでそれ相応かもしれません。1階は改装されていて、2階古いままのようでした。私たちは2階に泊まったので、民宿みたいな雰囲気のお部屋でした。トイレ備え付けの洗面台しかなく、ドアの鍵もボタン式で閉めるのに苦労しました。夕飯と朝食付きでしたがあまり美味しくなかったです。

家族旅行 2019年12月30日

風呂などの設備はよく、1階は綺麗でよいが
2階は全体的に老朽化が進んでいる。
畳もかなり痛んでいる箇所があった。

グループ旅行 2019年12月28日

内装設備きちんとして欲しい、ショックでした。

グループ旅行 2019年11月15日

彼女との旅行

彼女の誕生日に旅行に行こうと思い選ばせていただきました。
駅から少し離れていますが川沿いに歩いていくだけだった為特に道に迷うことなく景色を楽しみながら歩いて向かうことができました。
旅館は外観も内装も綺麗で部屋も昔ながらの和室でどこか懐かしいような雰囲気を感じました。
料理も美味しく、お風呂も綺麗だった為とても満足しました。
夜中（23時〜6時？まで）に風呂に入れないのは少しだけ残念でしたがそれでも十分楽しめる宿でした。
サービスも親切にしていただきとても満足できる内容でした。

2019年09月22日

ゆっくり寛げ素敵なお宿ですo(^▽^)o

何度か利用させていたたいてますが、とてもステキお宿です。お食事も美味しく今回もお腹いっぱい大満足でした。お風呂も露天風呂あり違うお風呂にも時間たいで男女変更になりいろいろ楽しめます。露天風呂付き客室を予約したので、時間に問わず入れるのがいいです。ゆっくり温泉三昧させていただきました。宿の皆さまありがとうございました。また次回もよろしくお願いします。

2019年04月22日

Staff’s attitude were terrible, especially Men.
Better do more educate.

The room and equipment are quit old/ tired.
Outside bath was just bathtub...

It was our anniversary trip but home is a lot better. Just sad, that’s all.

2018年02月20日

お部屋の担当の方の対応が少し気になりました。

2018年02月17日

可もなく不可もなく

古さは感じますが、ザ・旅館という感じです。ただ、旅館の門限23:00、温泉が夜23:00までしか入れない……料理は美味しかったです。

2018年01月10日

静かないい雰囲気

とても小さい旅館でしたが、従業員のみなさんがとても優しかったです。
静かないい雰囲気の宿で
お風呂が綺麗です、ご飯は美味しかったです。

2017年11月24日

トイレさえ壊れてなければ満点

友人と三人で泊りました。夕食、朝食付いてこの値段ならとてもお得。夕食も美味しく頂けましたし、前日になって、お願いした、バースデイケーキも当人サプライズで有難うございました。ホスピタリティーも満足です。ただ残念なのはトイレが壊れていて、水がなかなか流れず、満足に’水を差した’事です。でも日本の旅館ではなかなか無い事なので、突発的なアクシデントなのでしょうか？

2017年04月23日

日本的な旅館

日本的な旅館でプライベート風呂のある部屋に滞在しました。料理は食べきれないくらいたくさん出ました。 部屋は広く、風呂もよかったです。

2016年09月29日

Had a great stay here, the staff is very friendly and patient as most communication is via google translate, and they are very good at making sure your stay is pleasant, especially for first time ryokan visitors. I’ve seen some folks say it is an older building, but that is its charm. When you are in the baths, it will all make sense. It was clean and the AC unit worked great. I am only sad that the chef was not working as I’ve seen great reviews about the food, but dinner recommendations were provided. Call ahead to find this out.

カップルで旅行 2025年06月27日

Excellent place to stay if you want to be away from the rest of the tourists in Hakone. A real hidden gem!

2025年06月02日

So firstly this was a great hotel, in a great location, with awesome staff. In fact, I had accidentally left a backpack in a Starbucks in Kanazawa the day before and was leaving for North America in 2 days. I do not speak Japanese. The staff at the hotel actually called the Starbucks for me and made arrangements to have it shipped to my next hotel in a day and a half!! Incredible service.

カップルで旅行 2025年06月01日

Sad to say we were disappointed by our experience here - we had such high hopes since we decided to spurge & treat ourselves for a night but we felt like we didn't get to fully enjoy it. The positives were the private onsen and unit - both beautiful and lovely! But overall, felt unwelcome and unaccommodated for. Upon arriving, the first question they asked us after asking for our passports was when we would be leaving. Which may be fine under circumstances had we received a warm welcome. We arrived just after 5:30PM and were looking forward to relaxing, staying in for the night and taking advantage of our unit. Being a Ryokan, we had asked about food and were told we were too late to book anything for our stay, not even breakfast the next morning. This caused us to have to venture out for our meals which would have been fine if we had options but many places told us they were full. They gave us a list of other hotels that had food. We walked around in the pouring rain for 2 hours that night and went to 5 other hotels and were told all were "full" for the night, finally found food at an Izakaya. I wish we had known we had to book our meals far in advance before arriving. It was a struggle to find a meal during our stay. We assumed our accommodation would accommodate us and unfortunately were wrong. The wifi also didn't work the entire time. To avoid feeling hungry and wasting time finding food, pre-book your meals before arriving if you stay here!

カップルで旅行 2025年05月06日

Beautiful traditional room with private onsen.

カップルで旅行 2025年05月02日

The staff were extremely friendly and helpful. The property is traditional but tired. Ripped wallpaper, fabric chairs were ripped, and our room smelled musty. We paid extra for a private bath which was lovely but the shower room had mould. The property could be lovely but it needs some work.

2025年04月24日

Booked the private onsen traditional room. This was the highlight of our trip. Private open air tub was amazing and would recomend absolutly. Hope to be back one day for another visit

カップルで旅行 2025年04月12日

A beautiful experience. The rooms were very spacious and nicely decorated. The location was a convenient, short walk from the train station but still remote enough to be serene. Very friendly and courteous staff!

カップルで旅行 2025年04月08日

Ideal for a one night stay….
The private onsen was the true highlight….The daily historic sweets set on the table in the room was a delicious welcome.
The kaiseki meals the first time we ate them were absolutely wonderful….However….it was hard to eat them twice…Even though they were beautifully prepared-one can tire from fish, mollusks, fish flavored tofu, raw eggs and seaweed, morning and night…They should switch up the meals daily…Also- drinks should be brought to the meal rather than having to ask for water/tea…The staff appeared new and did not reflect the prior reviews of an elderly couple…They may need additional training….a welcome drink (water/tea) on arrival and asking about if transportation was needed to the station would have been wonderful! (We had heavy backpacks and are in our early 50’s-the mile walk (not flat) was an exercise in tolerance.
Overall, we truly deem it to be one of the most authentic experiences we witnessed in Japan. And for one night the meals, sleeping on tatami mats, and private onsen would be 5 stars….For two nights-4 stars….the charm wears thin…however, the price is very fair for what you get-and may not be obtainable in the other surrounding ryokans…
I wouldn’t hesitate to stay here to have the authentic Japanese experience you may be seeking…as well as having the private outdoor onsen…

2025年04月01日

From the beginning of our stay, the staff went above and beyond at every opportunity to make sure our needs were met. The food was amazing! They clearly put a lot of time and thought onto the preparation and presentation. The fresh air bath was wonderful and I really enjoyed the onsen as well

家族旅行 2025年03月25日

No WiFi connection provided, I stayed two nights. Only one small & middle size towels provided for private onsen bath which is not enough. The facilities were clean and nice. Staff services were considered helpful.

家族旅行 2025年03月07日

Fantastisk vistelse med ett jättebra onsen! Vi passade på att bada 3 gånger. Så rofyllt och skönt! Valde den traditionella japanska frukosten på morgonen som också var en fantastisk upplevelse.

2025年03月04日

A Tranquil and Relaxing Traditional Escape

My recent stay at this incredible hotel was nothing short of spectacular. From the moment I arrived, I was immersed in an atmosphere of relaxation and traditional elegance. The beautifully designed room exuded warmth and comfort, with cozy futons that provided a perfect night’s rest.

The private wooden onsen was the highlight of the experience—peaceful, rejuvenating, and impeccably maintained. The attention to detail in every corner, from the serene lighting to the spotless and modern bathroom, made the stay feel truly indulgent.

The entire experience was flawless, blending Japanese hospitality with an intimate and tranquil retreat. I highly recommend this hotel to anyone looking for a rejuvenating and luxurious getaway. I can’t wait to return!

2025年02月26日

Really recommended

We had a really nice stay, the staff were extremely accomodating and helpful, despite our extremely limited Japanese!

The room was clean and spacious, with many amenities provides. Beds were very comfortable, and we slept really well. We'd recommend this hotel for anyone after a more traditional experience

2024年11月24日

Absolutely loved the experience of having our own private in-room onsen.
The staff were extremely nice and helpful even though there was a communication barrier they did everything to makes us feel welcome.

カップルで旅行 2024年11月10日

Chambre magnifique, avec le onsen dans la salle de bain extérieure.
Personnel vraiment attentionné et agréable.
Un vrai plaisir.

カップルで旅行 2024年10月26日

Awesome Ryokan in Hakone

Amazing stay! Had the full Ryokan experience with dinner, breakfast, and our own private onsen. The staff was super helpful and delivered excellent service. We had our bags shuttled to the Ryokan from Hakone-Yumoto and then walked ourselves later. We later learned there is an onsen shuttle that may have worked… Something to research.

2024年10月06日

Friendly staff, amazing room, and great food.
Would highly recommend this property.

家族旅行 2024年08月23日

Muy amables y excelente limpieza, típico japones

グループ旅行 2024年07月09日

오래된 료칸.
하지만 깨끗하고 주변이 조용하며 밥이 정말 맛있다.
세련되고 새로 지은 료칸을 원한다면 추천하지 않지만
정감가고 따뜻한 느낌의 료칸을 원한다면 추천한다.
(개인적으로는 만족한 료칸이다.)

グループ旅行 2024年06月05日

This is a very traditional hotel: building,condition and service. We were told to be back before 11pm otherwise the gate will be locked. I understand this even though it’s hard if we need to meet friends. The hotel does not keep the baggages after we check out. Very difficult for us because the first day is pouring rain and we could not really travel in Hakone. And therefore, we either check out and take everthing with us or we give luggage’s with form at front desk for luggage delivery with @$9-16 charge when we pick up at station! We decided to check out at 7am with our belongs. I have to say, good indoor outdoor onsen, tatami style traditional overall

2024年06月03日

Onsen was so relaxing!! Staff was super nice to us and did their best to communicate in English

グループ旅行 2024年05月15日

Lovely place to stay - the staff were super helpful and friendly explaining how to use the on premise onsen via Google translate. Rooms are a bit tired, but clean and comfortable. The Japanese breakfast was delicious and highly recommended. The property is easily walkable from Hakone-Yumato station and has a great view of the river nearby

カップルで旅行 2023年10月10日

Sehr schönes Zimmer mit eigenen Onsen. Mega sauber, sehr freundliches Personal. Super leckeres Abendessen und Frühstück. War ein sehr schöner Aufenthalt, immer wieder gerne. Hakone ist sowieso eine Reise wert !

カップルで旅行 2023年10月04日

Heaven!

We had such a nice stay here. It was a real highlight of our trip! The staff was so kind and attentive. And the food--WOW! Our dinner and breakfast was incredible, and only made more wonderful by our private onsen. We only stayed here one night but left wishing we'd booked another night! We can't wait to come back one day. :)

2023年06月06日

The room was beautiful, our tub was massive and everything was so clean. It was peaceful and the staff were very friendly and warm.

I think the dinner we ate here was on of our best from our trip. Their meals are traditional in both ingredients and setting. It was an amazing experience.

If you have the hakone free pass, there is a bus stop close by, or take a short 15 minute scenic walk surrounded by canals, rivers and waterfalls to the local station where there are tons of shops and access to all of the amazing activities that hakone has to offer.

カップルで旅行 2023年05月19日

very bad service & extremely rude front office staff. it was like they were doing us a favour by letting us stay in their hotel.

2020年09月01日

Lovely un-fussy stay for Hakone-Yumoto

The staff was incredibly kind and welcoming. The hotel is older and one set of baths is nicer than the other. The place is older but still very charming and the kind service of the staff was what made the visit very special.

2020年02月27日