ベルクトール丸北

宿泊当日に予約をしたので不安でしたが、気持ちよく出迎えてくださり安心しました。施設は年季は入っていますが、清掃も行き届いて清潔感もあり、露天風呂はまだ新しくヒノキの香りがして癒されました。フロントを始めスタッフの皆さんも温かくステキな方々でした。

家族旅行 2024年08月14日

女将さんをはじめスタッフの方々の対応、接客がとても素晴らしかったです。
また行きたいと思います。

家族旅行 2024年05月05日

ありがとうございます

カップルで旅行 2024年04月28日

全てが最高です！

とにかく女将さんの人の良さが素晴らしかったです！
また来たいとすごく思う宿でした！

お風呂も最高でした！

2022年01月28日

フロントの対応がとても良かった。部屋もきれいで快適でした。特に八方温泉が最高です。スキーと温泉でリフレッシュできました。また行きたいです。

2022年01月16日

受付の方の対応が、まさに神対応でした。

こちらが何も要求していないのに、意図を汲んで
くださって、とてもこうしてくれたらありがたい

ということを、進んで対応してくださいました。

また、とてもフレキシブルで、人間としての

温かみに溢れている旅館でした。

温泉もとても奇麗ですし、眺めも良いです。

白馬に来たら必ず、ここに宿泊させてもらいます。

次は家族も連れてきたいです！

グループ旅行 2021年10月24日

スタッフが皆親切で程よくフレンドリー。

外国からのお客様が多いせいか、スタッフの皆さんがフレンドリーで居心地のよい空間に感じました。皆さん英語での対応に慣れているせいか外国のかたも楽しそうに過ごしているように見受けられました。
お風呂は、古さは感じるものの非常に清潔でした。湯加減も良く、特に露天風呂はぬるめでありながら長く浸かるにはちょうど良い加減でした。

2018年01月29日

とても親切です。

期待通りの和室で、2歳子供でも安心して泊まることができました。
ホテルの方々はとても親切で、心が和みます。
朝食はバイキング形式ではありませんが、ご飯とパンの両方が用意され、自由におかわりできたのは、
ご飯。パン好きのわたくしにはよかったです。家族もおいしくだべることができたようです。
また、利用したいと思います。

2017年08月18日

大変すばらしい！Wonderful!!

大変清潔な館内/お部屋でした。温泉の湯質がとても良く肌がつるつるになりました。お部屋も広く、食事も大変美味しかったです。対応も丁寧で白馬では間違いなくおすすめの宿のひとつです。

Very tidy and clean room. Hot spring was sooooo amazing. Japanese traditional room is great experience for those who visit Japan. Full flat screen TV in the room. Food served with fresh vegetables. This is the one of the BEST place to stay in the region. Also hospitality was good too.

2016年05月23日

Fantastic stay! The staff was incredibly friendly and welcoming, always going above and beyond to make sure we were comfortable. Their kindness and professionalism truly made a difference. Highly recommend!

2025年03月12日

Lovely and welcoming Staff.
Convenient and varied Breakfast.
Walkable and close to Ski Bus Station.
Food options from Street Food to traditional Japanese Restaurants.
Recommended!

家族旅行 2025年01月10日

Best staff! Helpful and kind. The Onsen was awesome!

2024年07月14日

The food was authentic and delicious! The location was really close to all free shuttle stops and the hotel took you to Happo One. The staff were so friendly and welcoming, really helpful. You felt like you were in Japan compared to some of the other western hotels we stayed in!

2024年04月05日

Room 403

Amazing location, shuttle to Goryu is just 3mins on foot. They offer shuttle to Happo gondola but honestly it is walkable from the hotel, Nakiyama is way more walkable too! Practically next to the bus terminal and extremely close to the only Lawsons in town.

Great great great value for what you pay for the rooms - futon is comfy, room is extremely roomy, the reception speaks a reasonable amount of English and the team is so passionate and helpful. Extremely clean onsen which is helpful after a day of work out. They offer awesome breakfast that is different everyday too.

Everything you need and more value.

2024年02月17日

This hotel is Japanese style hotel with straw mats . I love this style of bedding configuration because once you roll your bed up , there is so much more space in the room . There is also hot spring available in the hotel which is hard to hard in the area After a long day of ski nothing beats a long soak in the hot spring . Breakfast is amazing , everyday you get served something different . Hotel close to everything , restaurants all around . Shuttle takes you to the gondola to and from or you can walk . Happo bus stop is literally 3 mins walk to take shuttle to the other mountains. Highly recommend this hotel. I will certainly be back next year.

家族旅行 2024年01月28日

Lovely staff

2023年12月29日

Very nice traditional hotel. Super friendly and helpfull staff.

カップルで旅行 2023年03月24日

員工很友善，樂於助人

グループ旅行 2023年02月23日

Very nice host. Excellent stay!

2023年02月20日

櫃檯服務非常親切周到，用簡單的英語單字還可以溝通。

2023年02月16日

All Great!

2023年02月10日

The hotel is only about few minutes walk from the Bus Terminal. They provided free transfer to/from Happo-One. Breakfast and dinner were pretty good. We enjoyed the open onsen very much. The staff was friendly and really helpful. We needed to buy a new goggles and they found 2 shops for us. The largest one was 30 minutes walk from the hotel and they offered to drive us there. Definitely would come back next time!

家族旅行 2023年02月06日

So friendly and welcoming

2023年02月05日

nice and friendly staff

カップルで旅行 2023年01月30日

WI-FI 接收非常差經常斷線，希望改善一下，其他方面接近完美，會再入住。

2023年01月17日

Exceptional service and convenient location!

Exceptional service!! Feel like home. Love all the staff. Convenient location to Happo. Definitely will recommend others.

2022年12月25日

Great price and the happiest staff in Hakuba!

The best place I stayed in Hakuba. The staff are incredibly friendly and go out of their way to make sure you feel at home.

2020年03月09日

Great value & service!!

Bergtour Marukita is a basic simple no-frills hotel but the location and service made up for it. The front desk lady Kaori-san is so friendly and caring, mothering you. They ask you what time you want breakfast and dinner (if you choose to dine in, it is yakitori) and have everything ready when you come down. They are one of the hotels that have onsens (indoor and outdoor) which is absolutely wonderful after a day of skiing. You can store all your ski equipment downstairs and they have slippers for every section so as to keep the floors clean. Great value for money, we would come back again but would ask for a western instead of Japanese room as sleeping on tatamis was not ideal.

2020年03月09日

Fabulous ryokan: wonderful dinner in the hotel, lovely Onsen and most hospitable staff

2020年02月21日

This was a great hotel to stay in. Thanks for the booking it was great really great

家族旅行 2020年02月20日

We had an awesome time! The staff was so friendly!

2020年02月15日

很溫馨的溫泉旅館 早餐有中式西式好吃也吃得飽
大眾溫泉很乾淨 有室內的 跟室外池
Staff很親切 整體下來是一個很舒適的住宿體驗

2019年03月18日

First of all, Kaori, the owner happens to be one of the most Nicest and Sincerest person I have ever met that is running a hotel. The service happens to be one of the best I have ever had, especially since they are so personable with you. We took the morning breakfast option and every morning the food was outstanding. I have never been to a place where I felt at home. One of us was sick and needed a ride to the local market and again, they assisted. I have traveled many places in the world but I have to say this place is my top 2 place to stay. Japanese style rooms that has Futon beds. What was amazing was that they have their own onsen in the hotel. Ample of towels and robest always ready in the lobby, A locker room to put your snowboard/ski stuff with heaters. You can also arrange in house Massage but their are many places near by as well. About 15 minute walk to the Happa-one Gondola but a shuttle near by can take you their in 10. The Happo Bus terminal that can take to you to Nagano Station (Main Bus/Train Hub) is within 10 minute walk, as well. I would grade this place a 15 out of 1 to 10. I would highly recommend, especially for the price you get.. Kaori, Murayama, and the whole staff of Marukita, Thank you much for the amazing experience!

カップルで旅行 2019年02月27日

The staff were very friendly and nice. They gave us great restaurant recommendations when we asked and helped with reserving a table. The breakfasts were awesome with many small courses that varied from day to day. Walk to the gondolla will keep you fit as it is a good 10 mins. There is a shuttle bus but we didn't use it as we are impatient by nature.

グループ旅行 2019年02月10日

Skidresa med vänner och vi uppskattade hotellets frukost då vi kunde välja mellan asiatisk eller kontinental. Onsen högst upp i hotellet var mycket bra. Personalen och deras bemötande topp.
Läget på hotellet visade sig vara bra då det var lätt att gå till bussen, om/när skidåkning i Hakuba Cortina eller annan planerats. Promenanden till Happo One Stollift var också på OK avstånd.
Futonsäng var dock inget för grabbar på 50 år!

2019年01月25日

Your home at Hakuba

The good:
- The staff really makes you feel at home. Excellent service and attention. They try to do everything they can to make your stay comfortable.
- The onsen is amazing! The hotel has a public bath, an inside onsen, an outside onsen and a sauna, all of which were amazing.
- The breakfast's price is reasonable and the breakfast itself is very good and satisfying.

Things to improve:
- The building itself is kinda old and could use some maintenance
- The staff didn't know much about ski shuttles, but they did their best to find information for us

2018年12月29日

Staff made the experience memorable

The front lady staff was so welcoming as if the hotel were her home. She made us feel so welcomed and tried to offer help whenever we saw her despite some communication barriers. Treated us as if we were her kids and made every minute worth it.

2018年03月14日

Nice - but over-priced.

There is better value places in hakuba.

Great onsen.

2018年03月08日

Friendly and very flexible staff and comfortable stay, thank you

2018年03月03日

We really enjoyed our stay thanks to the friendly and helpful staff at Bergtour! The onsen facilities was great too!

2018年02月25日

Exceptional service, even for Japanese standards

The hotel was very nice, outdoor onsen, clean, and convenient location. The best part however was the owner and her team. They reqlly care about their guests and in the end they felt like friends.

2018年02月24日

Nice and good hotel

The host was very nice n helpful. My brother couldn’t come in the first day. They kindly return one person price on he first day. Also, everything was good and clean. We do enjoy staying in there.

2018年02月07日

Loved our stay. The owner and staff were so warm, friendly and fantastic and we felt at home. Great location. We will be back.

2018年02月04日

Great location and friendly staff

The location is great. It is a 5 minute walk from the Happo Bus Terminal, so you can take the many shuttle buses at the terminal to get to different Hakuba resorts. Happo One is a 20 minute walk or a 5 minute bus ride away. The Tatami room is a bit small but pretty clean and well-maintained. The staff is very friendly and helpful. They speak limited English, but can make themselves understood with the help of visual aids (time tables, maps, translated brochures etc). The hotel has its own little Onsen, which even has an outdoor pool. It is pretty small, but feels very cosy and was almost always empty when we were there. I like the convenience of it. Breakfast is tasty, but portions are a bit small. Because they have a small restaurant, you need to reserve your breakfast time slot in advance. Not sure if it is customary, but they charge 500 Yen for housekeeping everyday. You can opt out though.

2018年02月03日

Fantastic stay

Fantastic. Very friendly and helpful staff. Will definitely stay again when in the area.

2018年01月29日

值得入住日式飯店

飯店離白馬八方公車站,白馬八方尾根纜車站走路都很近. 日式房間,空間很大, 5樓設有溫泉大浴池. 飯店老闆老闆娘人非常客氣熱情接待.

2017年09月16日

Lovely and Welcoming Spot

Fantastic experience - loved my stay. The host is really welcoming and friendly. They also offered me a ride a few times when I had to get to a hiking spot and no public transport was available. Breakfast was great and everyday different w/ attention to detail. Very good location with the tourist center, bus stop , and convenience store nearby. Had no problem getting around.

2017年09月04日

Great Japanese style hotel with friendly staff

We chose to stay here whilst visiting Hakuba with my wife and son. The location is within walking distance to the Happo One bus terminal and information centre (~400m) and was not too had even with two large suitcases and our stroller.

The hotel, overall is slightly dated, but very clean and is a traditional japanese style one with Tatami mats and Futon beds, and also includes their own Onsen on the top floor, which includes both an open air and a enclosed Onsen. Guests are free to use the Onsen, but there is a 150yen per night onsen tax, which is mandated for all Japanese hotels with their own Onsen, this was more than reasonable for the services/Onsen provided. The Onsen is an awesome experience, especially the open air one when it is snowing outside, highly recommended.

The staff here were absolutely awesome, so polite, went out of their way to make us feel welcome and accommodated our 2 year old very well. We had breakfast included with our booking and we had a Japanese or Western option each morning for breakfast, with the menu changing slightly each day.

On our departure morning, the hotel was generous enough to offer us a free lift to the bus terminal with all our luggage even though it was not a far walk and we were very grateful. They definitely made us feel welcome and would definitely stay again.

2017年04月09日

Great hotel with great staff

Great hotel with great staff. We went on the weekdays in low season and often had the onsen to ourselves, which was so nice. Go to the front desk with a bunch of ads from the information center and they will help you call around and find the best prices. They definitely helped us save a bundle on ski lessons. Overall it was one of my best stays in Japan. Hakuba is a really charming village, and this was a lovely hotel!

2017年03月20日

Great host

Dated ryokan with an amazing host who went out of her way to send us back & forth from dinner

2017年03月16日