大西屋水翔苑

接客もお料理も良く心地良い宿でした。

2025年07月08日

親切丁寧な接客サービスに感動しました！

2025年06月10日

スタッフの感じ良さは最高でした､､､
満点のホテルでしたが敢えてお願いできればシニアの為に洗面所に拡大鏡が置いてあれば
言う事なしでした､､､
又利用したいと思いました､､､

2025年06月05日

ご飯も美味しくお風呂もゆっくり入れました…ありがとうございました

家族旅行 2025年05月19日

スタッフが親切でした
旅館が綺麗で、料理も美味しかったです！

2025年05月16日

宿の雰囲気、従業員の方々の接客、料理、全て良かったです。

家族旅行 2025年03月25日

すべての廊下を自足でいけるのが楽でした。
庭も綺麗で良かったです。床どこのコタツも
懐かしさもあり良かったです。

2025年01月02日

とても良かったですが、料理についてもうすこし工夫が欲しかったです。例えば、カニの唐揚げか、焼きがにすると、ボイルやゆでるだけよりさらに蟹の素晴らしさがより引き立つと思います。　宿の雰囲気も素晴らしかったです

2024年12月29日

従業員の接客、清潔、サービスとても素晴らしかった。しいて言えば、料理がもう少し工夫があれば満点です。館内も、スリッパなど履かなくてもそのままあるけます。高齢の母でも大丈夫そうです。

家族旅行 2024年07月02日

夕食、朝食共に美味しく大満足！
出会ったスタッフの方みなさん感じがよく、とても心地良く過ごすことができました。
温泉街から少し離れてるのが残念ですが、その分静かにゆっくり過ごせるかと思います。
帰りにお礼状いただき、感動しました。
また機会があれば泊まりたい宿の一つになりました！！

家族旅行 2024年06月29日

　城崎温泉のメインストリートからは少しだけ外れてますが、そこまでの送迎をしてくれるので、全く不自由さは感じなかったです。
　またスタッフの対応も良く、朝ごはんも豪華で大満足です。
　また城崎温泉に来る時も、このお宿にしたい思いました．　。

家族旅行 2023年09月03日

宿泊施設は、とても綺麗に清掃されており、料理も大変良かったです。

2023年07月13日

食事、部屋、温泉、スタッフの対応全て言うことはなかったです！
もう早く行きたくてしかないです〜

家族旅行 2022年09月30日

ブンブン

館内ロビーや客室内は落ち着いた和モダンの造りですが、段差が多く階段も急なので高齢者や脚に不自由がある方には不便に感じました。

2021年02月24日

接客態度はとてもよかった。立地上旅館から温泉街まで少し距離があるが送迎があるので特に問題はなかった。

カップルで旅行 2020年04月02日

繁華街から離れているが送迎してくれる

子供連れの家族旅行 2019年06月15日

広く清潔でとても過ごしやすかったです！

カップルで旅行 2019年03月13日

よかったです

よかったです

2016年07月26日

いいお宿でした。

気遣い、おもてなし等、スタッフの方に気持ち良く対応していただきました。
温泉街に出かける時もバスの送迎があり、快適でした。

2016年02月08日

もてなしの気持ちを大切にしている旅館

部屋や風呂の清潔さはもちろんのこと、外湯巡りの送迎サービスがついていたり、接客の対応がきめこまやかだったりと、客に心地よく過ごしてもらうという計らいが徹底されていました。

2015年07月16日

We absolutely loved this Onsen. Everyone was very friendly and genuinely kind and considerate. The town and the bathhouses are charming. The breakfast and dinner were a feast for your eyes and your stomach.

カップルで旅行 2025年07月10日

I had the best experience staying at the Ryokan in Onishiya Suishoen. The property and surroundings is peaceful and so serene.
The amenities provided are very thoughtful and the service was great!
The private onsen in the property was such a delight and you have a choice to utilise the public onsens around with the free ticket that is included in my stay.
Will definitely be back again next time I am in Japan!

2025年06月30日

G

2025年06月26日

Todo muy lindo

家族旅行 2025年06月21日

Parfaitement situé. Hôtel au top et équipe attentionnée comme toujours au Japon. Infrastructure incroyable avec onsen et sauna dans l'hôtel.

2025年06月20日

Local bus shuttle available to connect with the Ryoken , very warm attentive welcoming from the staff on arrival and during our stay !

Lovely traditional room and dinner / breakfast.

No over crowding in the onsen , all amenities available for a comfortable stay.

2025年06月07日

The staff are very helpful, very clean and specious. The food is excellent! Hot bath is small but beautiful.

2025年06月04日

This was a must-do experience. The staff was super friendly. We hadn't booked a meal with our stay, so the staff called the local restaurant to find if they can accommodate our dietary needs (vegan). They made us a reservation and even sent us with a handwritten note in Japanese. The shuttle is very convenient to visit all the Onsens in the town. In hindsight, for a full experience, we should have booked a meal with our stay and called the hotel in advance to request vegan options.

2025年05月29日

Beautiful ryokan with great customer service! Highly recommend!

カップルで旅行 2025年05月24日

Beautiful

A huge clean beautiful room with lots of extras. The biggest room of our entire trip. We opted for traditional room and it was fantastic.

Great onsen and pass to all onsens in the town.

Great service, help with luggage and free transport (everything is walkable).

2025年05月22日

Une expérience de sejour à la japonaise

Remarquable lieu typiquement japonais. Le service est extrêmement aimable et attentionné. Nous y avons divinement mangé les plats nippons servis en salon privé, tant au dîner qu'au petit-déjeuner. Une expérience à decouvrir pour qui veut vivre à la japonaise.

2025年05月20日

Personnel très aimable et accueillant

グループ旅行 2025年05月13日

One of the nicest places I’ve ever stayed, I regret not booking more than one night! It’s a bit expensive but definitely worth it if you wanna treat yourself to something nice on vacation.

カップルで旅行 2025年05月10日

Ideal hotel-ryokan for visiting Kinosaki
Great japanese-style breakfast

2025年05月10日

Staff were extremely helpful and friendly. Really appreciated their hospitality and felt welcomed at all times. They made our stay relaxing and wished we stayed a little longer.

カップルで旅行 2025年05月08日

Incredible service and attention to detail.

グループ旅行 2025年05月08日

Nice, but location is lacking.

Nice ryokan with friendly staff. Food was excellent and fresh. The public bath was kind of lackluster but clean, being next to a major road was kind of annoying, cant really relax as you can hear heavy traffic.

2025年05月04日

The staff are amazing. We had help planning our trains and made sure we were at the station early in the morning. They went out of their way to help and it was so very much appreciated. We could easily walk into town. Kinosaki is gorgeous. Highly recommend to anyone looking for an escape from the cities.

カップルで旅行 2025年04月30日

Beautiful property, lovely and helpful staff. The dinner and breakfast were amazing!

2025年04月18日

Where to start, this Ryokan was spectacular. The hotel is beautiful in its traditional style with extremely friendly staff who couldn't have done more. The hotel is a nice ten minute walk from the main area but offer free transfers from the hotel to the onsens. We never used it because the walk was so pleasant. The onsen they provide is lovely with an indoor and outdoor area, the traditional set meals they have was equally brilliant. We will absolutely come back here in the future!

2025年04月04日

We were very grateful for patient & polite staff, helping us to make the most of our experience in the Kinosaki area.
Our meals in the private dining room were delightful, with staff being very helpful to accommodate our personal needs.
Overall, a wonderful experience.

カップルで旅行 2025年03月18日

Everything about this property was amazing!! The staff was so kind and helpful, especially Chiba in the dining room. Please do get the half board option! The food I was served was incredible and worth almost as much as I paid for the hotel room. The onsen at the hotel is better than most of the public ones in town. The free massage chairs and foot vibration machines were awesome. Highly recommended!

2025年03月03日

A nice traditional style Rayukan. Yet a bit dated facility. Bathrooms are not very comfortable and nice .

家族旅行 2025年02月28日

Wonderful experience staying at this ryokan, and definitely the highlight of our trip to Japan. From the moment they greeted us at check-in to the farewell at checkout, they took such good care of my family and me. Room was amazing, stay was comfortable, Kaiseki breakfasts and dinners were such a treat, and the shuttle system to the 6 onsen around town was very convenient. Also, several of the staff spoke English, which helped a ton.

家族旅行 2025年02月26日

溫泉酒店好乾淨，服務得貼心，有機會會再嚟。

2025年02月03日

The hotel feels tired and the service is very over bearing The onsen is ok but much better onsen are in kinosaki town.

Food was traditional Japanese fair.

2024年12月29日

The staff were amazing. So friendly and helpful.

The onsen at the hotel was possibly the best of the big onsens in Kinosaki. They provided great amenities and the outdoor space was beautiful with a terrific cold plunge.

The room was beautiful and clean.

カップルで旅行 2024年12月04日

Lacked the personal touch we are used to from Ryokans. Reception staff who showed us the facilities barked orders at us. The futon bed was very uncomfortable and the bathroom needed updating. They only provided one old small towel each to use both in room and take around the onsens. The evening meal and breakfast was to a good standard but again missed the personal touches.

カップルで旅行 2024年11月14日

The hotel is a bit far from the onsen center, about 10-15 walk from the Kinosaki train station. However, the staff are very courteous and service is excellent. The hotel is nice,clean and quiet.

家族旅行 2024年11月11日

The service and especially the food was of the highest class. The ryokan’s public pools are small but you are given a pass which gives you free access to public bathhouses in the town. The location is a bit away from the town centre but a free shuttle bus is provided.

2024年11月01日

Booked to experience a traditonal room that had a kotastu and tatami mats with half board kaiseki dinner and traditional breakfast. The ryokan shows its age but is also part of the charm. The outdoor onsen perfect to soak away the busy-ness of the city as a one night getaway as part of a trip. With a smaller quiet resort and private room dinning you feel spoiled. The staff friendly and accomodating. There was free beer and water in the room fridge, free coffee in the lobby and free treats and ice pops in the lounge. The dinner was wonderful adjusted locally for the season. We were sad that we had missed the crab season being early by a week. Recommend using luggage services to send ahead to the next hotel before going or leave luggage at Kyoto station to travel light. You can wear Yukatas throughout the onsen town as you explore.

家族旅行 2024年10月31日

An Amazing Ryokan

This is a a very beautiful ryokan. It is located about 10 minutes walk to downtown Kinnosaki. The meals were amazing and the whole property is so beautiful and calming. You can get unlimited drink's and snacks. They provide excellent service. On the last day, they helped us transfer our luggage to the Tourist Information place so we can still wander around the town before we catch our train.

2024年10月27日

Amazing ryokan experience

It was our first experience staying in a ryokan and it was amazing. It’s worth every cent you pay.

2024年10月25日

The ryokan was beautiful. From the zen garden to the outdoor bath. I think the bath on the property was even better than some of the public baths around. Food was delicious for dinner and breakfast. The location was a bit farther from the main street but the hotel staff drove us to any of the onsens and picked uss up. Overall the staff was amazing and friendly. Definitely would stay here again on our next visit!

子供連れの家族旅行 2024年10月25日

Bit out of way. Staff kind and helpful. Currently area outside had construction making navigation harder.

Amenities were great.

グループ旅行 2024年10月14日

Magical

What an amazing place. The staff, the service, the onsen all made for magical experience. The kaiseki dinner is an experience not to be missed. Highly recommend. They are slightly outside town but the walk is nice, and shuttle service was running most of the time.

2024年10月12日

We stayed for one night with a 4 year old. The reception staff was very attentive when we arrived earlier to check in our luggage first. They carried our luggage to our room when it was ready.

We had the beautiful and delicious Kaiseki dinner and breakfast as a celebration for our wedding anniversary. We really appreciated the dining staff lady helping us with the crab meat.

We also tried their onsite onsen which was very convenient before we checked out (sauna open in evening). The massage chairs and free ice cream in the lounge area were greatly appreciated, too. Free beer and water in our fridge was a bonus.

We received our yukatas and onsen pass and were able to try 2 onsens in Kinosaki town. They had free shuttle car service between 4-10pm for easy pick-up and drop-off. We loved the centre garden with the koi and noh theatre stage. We felt well taken care off and would stay at this ryokan again!

子供連れの家族旅行 2024年10月09日

We liked staying in a traditional ryokan, however, sleeping on the mats on the floor can be a little uncomfortable, even though we wanted the experience. The staff was amazing. The baths were very nice and even had a cold plunge. The location was about a 10 min walk from the main town area, but if you are not up for walking, they offer a shuttle and free bike rental. Wonderful spot. Would definitely stay here again.

2024年10月06日

What an amazing stay! We stayed only one night at this Onsen but it was a great experience. We had a shuttle pick us up and drop us off at the train station, or bring us into town. The staff was super friendly and accommodating. There was one staff member who spoke English which made it helpful to get direction on how to stay at a traditional Onsen (it was our first time). The spa on the property was also very nice. Breakfast was great and served in private stalls in the morning.

家族旅行 2024年10月04日

By far the highest quality service I have ever experienced! The entire team here was so warm and helpful. They thought of everything and was always several steps ahead. From food to transportation, I didn't have to worry about a thing, and it only made my experience in this onsen town all the more relaxing and unforgettable! Also, the chefs are amazing. The food was delicious, and the portions were fantastically generous. Come check this place out!

2024年10月01日

Received an excellent service from Morimoto San.
Thanks

2024年09月26日

The stay should be 5 stars if it was not because of the staff at the dining room there. She was always in a rush for no reason, did not show any interests in explaining the food for you and the worse part was when you asked her questions, she would turn her back and walked away from you while answering your questions— no interest in any interaction or conversation with the customers at all. The other staff, on the other hand, were really nice and helpful.

家族旅行 2024年09月26日

The place was great. The room was massive and was a good size for a family of 4. Although the hotel itself is more out of the way compared to a few others that are right near the other 7 onsens it makes up for it with the great service, free shuttle and their own lovely onsen.

Although we got there earlier than our check in time and before they provided the shuttle into the main part they still offered us a lift to the ropeway which was helpful on a hot day.

Their own onsen also had an outdoor bath and a cold one as well which was great.

They had people that could speak mandarin and Cantonese which was useful for my parents. Everyone always had a smile on their face.
I would definitely recommend this hotel and would stay here again.

家族旅行 2024年09月18日

This is what we expected for the onsen report hotel. Clean and nice, Great service, Shuttle bus to get to the Kinosaki onsen street. I can say it’s perfect to enjoy the traditional onsen place.

家族旅行 2024年08月20日

Everything was excellent! The town was very cute and clean. All staff and people in the town were very welcoming and friendly. The womens bath wasn’t busy and we had it to ourselves! Meals were excellent, we were all very full afterwards. PS, sorry for underwear man!

家族旅行 2024年07月26日

This hotel and the staff is amazing. So helpful, clean, accommodating, and polite. I can definitely see why it was sold out for most nights. Rooms are very clean w/ private full bath. The location is very convenient. When looking at the map it may seem like it’s off to the side, but literally everything is within a 10 minute walk even the beach is close. It’s safe and family oriented.

The hotel is nicely updated including a nice large Koi pond in the center and the public baths are nice.

Lastly, reserve the breakfast it’s an experience and you actually feel full after eating.. I extended from one night to two.. Definitely recommend. Enjoy

家族旅行 2024年07月25日

Not recommended as not worth the price and racism

Pickup service at train station. Early check in and service is excellent. However the breakfast set is mostly pickled vegetables which is not worth the price. When I asked for coffee while in the dining room, I was asked to go to the coffee machine. After breakfast, I went to pick up a coffee at lobby. However I saw the same service staff was at the coffee machine to take coffee. Is this because I can drink tea, I have to go to take coffee myself and coffee is only served to westerners by service staff ???

2024年07月18日

十分有禮貌、介紹清楚！

子供連れの家族旅行 2024年07月09日

The staff were very kind and caring. They were quick to help us when issues arise.

グループ旅行 2024年07月09日

Very good

2024年07月02日

Great facility and services. Shuttle to downtown is available on call.

家族旅行 2024年06月26日

My family and I had an excellent time! The food, the staff , and location were wonderful! ! I highly recommend this place!

家族旅行 2024年06月19日

Típica experiência japonesa

Estávamos viajando com amigos e em família. O quarto foi preparado enquanto fomos participar do jantar. Tudo mto organizado e limpo. Sem contar na organização do onsen do próprio hotel.

2024年05月25日

The staffs are very friendly. The Kaiseki meal is amazing.

2024年05月15日

Had a wonderful experience at this Ryokan. Kaiseki dinner and breakfast was amazing! Staff was excellent!

カップルで旅行 2024年05月14日