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2024年04月29日

The staff were very nice!

グループ旅行 2024年02月26日

I booked what was falsely advertised as a 5-bed, 1-bath family suite but was given a much smaller 2-bed room. To make things worse, the bathroom door was locked from the inside and completely unusable for our entire stay. I notified the manager, Shane immediately, and while he promised to fix it that day, it was never addressed. We had no access to a toilet, sink, or shower—something essential, especially during a snowboarding trip. When I brought it up again, he apologized but said he was too busy. On top of all that, the room was freezing at night he said they have floor heating, which barely works. I expected much more for $294 a night and would have appreciated even a partial refund. Very disappointing experience.

カップルで旅行 2025年04月15日

Shane and team made it a very pleasant experience, great accomodation

2025年03月08日

Great location and super friendly host.

グループ旅行 2025年02月17日

Theer was only 1 person running Alpine Lodge for 30 guests, so room was not ready for check-in until 6.30pm, and the host was unreliable for promised pick-up and drop offs, so we had to pay for taxi's both ways. Property generally old and run down, and needs some significant maintenance, cleaning and clearing of clutter.

家族旅行 2025年01月23日

Shayne really made this accommodation worth the visit. He’s very hospitable, knowledgeable and all round a great host. I think his breakfasts every morning were the extra mile and really great way to start a day out in the snow. Some work to be done to the place but I think the positives outweighed these details.

カップルで旅行 2025年01月18日

Shane (owner) was very accommodating and helpful, overall good guy. Everyone that works there was equally helpful and in a good mood. Awesome breakfast every morning. The lodge is a short 5 to 10 minute walk to town, and to the lifts. Would definitely stay at Alpine Lodge again.

家族旅行 2024年02月26日

Staff was friendly and breakfast was great. Place was more of a hostel vibe with limited amenities. Washroom was small with drainage problems. Beds were comfy but rooms were cold. No hot tubs or pools on site but available in surrounding hotels. Walking distance to the main strip to eat but you need reservations for almost oll restaurants. Staff was friendly and accommodating.
Overall place was dated but ok to stay in if you're planning to be outdoors for the day. fairly

グループ旅行 2024年02月19日

Great property location and friendly staff. Older property that could do with a freshen up but was kept clean and tidy.

家族旅行 2024年02月08日

As an Aussie skier abroad, this was an easy entry into skiing in Hakuba. The host is accommodating, English speaking and knowledgeable about the area. Comfortable enough place but in need of some work.

Hakuba is a long way from Tokyo so keep in mind the travel times and perhaps get a car at Nagano if you want to visit multiple slopes in the valley in a short time. Give yourself an extra 3 days in your stay.

カップルで旅行 2024年02月07日

This is not a hotel. It is closer to a hostel or backpackers. Owner and staff were kind and helpful. But the facilities were very much lacking. Fireplace/woodstove is not vented properly and the whole places is smoky. Bathroom was freezing as not heated and in need of repairs. No temperature control in your room so can be very hot. Overall properties needs a lot of repairs.

家族旅行 2024年01月03日

Alpine Lodge Met the Mark

Had a really good experience here. The owner goes above and beyond to accomodate needs and was great for knowledge of the area. Highly recommend.

2023年12月26日

Kind and helpful staff. Good location in a fairly quiet area and at a reasonable price. Kids had a great time too.
Only way the experience could have been better is if Expedia had not caused so many problems in the booking process.

2023年01月10日