和の宿 華ごころ

huro to shokuji　ga saikou

家族旅行 2025年01月02日

リノベーション？のためか、食事、施設、サービスなどハイクラスなのにとてもお値段設定が安いと思いました。良かったです

子供連れの家族旅行 2023年08月29日

森の露天風呂がとても良いと思いました。雨で寒い中でしたが激しい雨の音を聞きながら専用のポカポカの温泉に浸かるのも秘境感が増し、至福の時を過ごせました。
ベトナム出身の中居さんも心のこもったとても良いサービスをしてくれました。
お花が一部は造花だったのが、少し気になりました。お宿の名前も華とあるので全て生花だと更におもてなしを感じることができると思いました。
また来たいです。

子供連れの家族旅行 2022年03月26日

真面目な対応でした。

クチコミで外国籍の方が担当することを事前に承知。担当の方は真面目に対応していただきよかったです。食事、普通によかったです。離れ家風の貸切風呂は落ち着いてよかった。神奈川の緊急事態宣言のためレストランでのお酒はなし。部屋での食事にすれば飲み物はルームサービスにはなったのでしょう。

2021年07月24日

Food was very unimpressive and we expected far better for the price of this stay. The staff was also not at the expected level for the cost of this stay and was polite but very standoffish. Room and private onsen were very nice and earned two stars but I would recommend looking at other alternatives for your stay. Check reviews on other platforms, the Expedia reviews don't reflect the full quality.

カップルで旅行 2025年11月30日

The room was nice, clean and comfortable. Some other reviews noted construction across the street, yes we did see it but had no impact on our stay. The wifi was non-existent so expect to use data. The private onsen was amazing, clean and hot. The dinner, we did not like at all and felt underwhelmed, although that could just be personal preference. The Japanese breakfast was good and filling.

カップルで旅行 2025年11月24日

The food was phenomenal, the staff was super friendly and accommodating. The room was very spacious and had a wonderful view. We got to experience two different onsen and both were perfect to relax in and the second had a wonderful night sky view. We honeymooned here and could not be happier.

2025年11月16日

Really enjoyed our stay. The staff was amazing. We felt like royalty. They treated us so well and actually took care of us.

カップルで旅行 2025年11月05日

Superbe ryokan traditionnel offrant un total dépaysement, la presence d’un onsen privatif est ideal pour famille avec enfants.

2025年11月02日

Relaxing and beautiful 😍 Food was incredible, service top tier

カップルで旅行 2025年10月29日

This hotel was very close to the last stop on the cable car train which is a narrow train that goes up the mountain from Gora.

Luckily we used the luggage same day storage and forwarding service from Hakone-Yumoto station because it was crowded on the cable car train and it would have been difficult to board with our suitcases.

We stayed in a suite with our own hot spring tub. Dinner and breakfast was included in our plan.

The service was impeccable. The host and hostesses were polite and friendly and could speak English.

Breakfast is served at 8am and dinner at 6pm. We had a choice of Western style or Japanese style breakfast. Dinner was a set menu with about 8 courses, traditional Japanese style, including raw seafood and pickled vegetables.

2025年09月20日

Please stay away from this hotel

Please avoid this hotel. We had high expectations due to the high price, but were left very disappointed.

A young woman followed us up during our stay – she was kind and did her best. The room was spacious and of okay standard, but had no curtains, making it extremely bright at sunrise.

There was heavy construction right outside our window, completely ruining the view. The lobby was also closed during our entire stay due to renovations.

The private onsen was nice, though nothing exceptional.

The biggest letdown was the food. Dinner was truly bad – dry, tough fish, and dishes that didn’t seem freshly prepared. We’ve had a lot of Japanese food during our trip and are not picky, but this was far below standard. We canceled dinner the second night because we simply didn’t want to eat it again.

Breakfast was slightly better, but not very fresh or inviting – aside from a good omelette.

The worst experience came at checkout. We tried to give polite, honest feedback, but the manager was completely unreceptive and even angry. He claimed no one else complains, despite many poor reviews online. We expressed ourselves politely. We are not usually difficult guests.

Overall, this hotel did not live up to the price or expectations. We cannot recommend it.

2025年07月11日

Magnifique

2025年05月10日

Gorgeous! So serene and feels rural even though its steps from the cable car stop. The room was really large, and of course the main attraction is the private on-porch onsen. I made the most of the hot spring, and I couldn’t get over the view from the dining room! Great place to unwind for 1-2 days on your trip, just like a spa—hang out in the onsen, enjoy the multi-course meals, and if you do feel like leaving, walk a few steps down the road to the Hakone ropeway and see if you can get a glimpse of Mt. Fuji.

2025年05月06日

Belle hôtel mais attention au check out

Hôtel magnifique avec un cadre sublime.
Attention au moment du check out, nous avons bien vérifié la facture et elle était totalement fausse.
Tout comme la réservation de nous amis : la nuitée était du double de ce qu’ils devaient payer !!

2025年05月05日

Wirklich sehr schön und besonders! Wir haben die Ruhe und die Atmosphäre sehr genossen!

カップルで旅行 2025年04月22日

Beautiful ryokan with wonderful attentive service. large, quiet and very comfortable rooms. We loved the private bath on the patio. The meals were also excellent. Walkable to the tram and cable car station was also a huge plus.

カップルで旅行 2024年12月27日

We were lucky to have a private outdoor bath assigned from this ryokan. The view from the bath overlooking valley of Hakone mountains was just amazing. We enjoyed taking a bath all time during our stay. The food was omakase style and very delicious. Staffs are very accommodating and pleasant. They give you a free ride to nearby stations, so everything was very smooth.

カップルで旅行 2024年12月01日

Great accommodation, my friend was vegan and they drove us to a special location to accommodate our food preferences.

2024年09月19日

Hanagokoro Yamadaya is magical. Our two days there were extremely special. Highly recommend. I imagine that some lower ratings for this property are from westerners who were perhaps not prepared nor appreciative of the traditional nature of this ryokan. The room was beautiful and spacious. I don’t think photos online do it justice. The level of service is impeccable, though it may feel stiff if you are expecting bubbly hospitality. The private onsen was unlike any experience my partner and I have ever had. Utter magic. Traditional Yukata kimonos are provided for your stay, and it is traditional to wear them throughout the hotel, including at meals. We loved this. It was so comfortable to relax at dinner in these robes after enjoying the onsen. Breakfast and dinner were stunning. I am an avid eater of Japanese food, and there were a number of ingredients and dishes that were a first for me which was so delightful and something you hope for during a stay like this. I found the portions completely appropriate and for a female, certainly filling. The only minor critique I have of the experience is that it would have been lovely to have had more information provided up front about some of the traditions e.g, protocols for using the onsen and wearing the robes, but anytime we asked a question, the staff were kind and gracious in answering. If you are looking for an authentic onsen ryokan, it doesn’t get any better than this.

カップルで旅行 2024年06月02日